Enterprise Rent-A-Car

Horrible experience. Woke up to a flat (low tire pressure) on 12 – 24 just as I was about to head out for some last minute Christmas shopping. I spent the entire morning and afternoon dealing with it. I lost the day and reached out to Enterprise for a price adjustment.
What I got was a complete run around and brush off. No one at the airport location answered the phone and never returned my calls, as I left several messages. Custom Care was of no help and the Escalations department was insulting and rude, telling me that my claim of a faulty tire could be false. What a crock of BS. I will never rent from Enterprise again.
As it turns out, Enterprise national can do nothing to help if you rent from a franchise. I think Enterprise should enforce a more stringent customer care standard upon its franchise owners.
What a bloody mess. I got nowhere and no assistance in this matter.
Totally Bummed Out…
Thanks for a big headache Enterprise Savannah Airport during this holiday season.

Mistakenly wrote review for wrong location.

The best customer service was provided to me when I rented a van for our family vacation. Although the mini-​vans were not there upon my arrival, I was given a nice 15 passenger van for the same price. Unfortunately the water was not working at the time, so the van could not be washed on the outside but Ashley and her team were sure to take care of me. I thought I would be in and out since I had a reservation, but it took quite a bit of time to get everything corrected. This could have been a bad situation but with everyone being so nice, it all worked out. I’m just glad I wasn’t in a rush. And when I returned a week later, I was given a ride to my destination and I really appreciate that about Enterprise. It’s better than renting at the airport because you don’t get all those extra fees.

Received the nastiest car I’ve ever rented from this location. The smell and «hair» was so disgusting none of would touch anything and all sat on grocery bags. Of course, it was the «only car» they had unless I wanted to wait over two hours so we had to take. Thanks goodness it was only a short overnight trip.
Have used Enterprise for years and this was by far, the worst agency I’ve ever dealt with.

Great customer service when dropping car off I drove down from Charlotte as I was meeting friends here. The van even took us downtown when we finished the paperwork. Dealt with 2 – 3 team members while there and all were friendly, courteous and had provided good recommendations for food while we were in town.