Firestone Complete Auto Care

Where do I begin! Was a faithful customer over 15 years and then… my car was DESTROYED!!! Starting with adding a note on my paperwork that my car was «tapping» when I bought it in — false! After I complained they realized they put the wrong OIL IN MY CAR! And left the work rag on my engine! Got a set of tires– a few days later driving down the road and wheel started shaking horribly well, had to pull over in fear! Had to get car towed! Well, lugs were not on appropriately! Still not the worst yet!!! Driving down Truman and tire exploded! Damaged tire and rods, etc. Tire was supposedly sent back to Bridgestone, then they said no, we disposed of itSMH! Paid over 1k and deductible to get car back in shape and low and behold canx by car insurance for claims I had to pay due to their negligence! Manufacturer offered 4 tires — well they made me wait weeks for tires — said the had too order– no, they didn’t want to install because they were not going to profit (Abercorn location) and wanted to charge me over 200.00to put on! REALLY!!! The nerve of them! Heartache and fear was all I received! Reached out again with my documents and no response. Sooooooo BEWARE! UPDATE: sent emails with my info and no response. Taking this too another level. BEWARE BEWARE BEWARE. THIS COULD COST YOU AND YOUR LOVED ONES LIVES!!!

Agree with others, no pressure sales. I have all my car work done, and love their work. This place has saved me money over the years with their warranty work. I had brake work done over weekend, did not realize that my older car had brake work done years ago, which had come with a lifetime warranty. They told me about my previous work and saved me some money. This has happened in the past with tires, where something happened with the tire, replacement tire was at a lower cost due to warranty. I would highly recommend you using this facility for the long term care of your car. Their work is excellent and it will save you money in the long term

Great staff and honest. Service was fast and I was informed of some items that needed to be addressed with my vehicle in the near future. No pressure just solid information.

My family has been customers for years and never had any issues with Firestone. I had to take my car in to have a tire repaired/​replaced. I have a 2014 Chevy Impala LTZ. There was a big screw in the tire and they said it could not be fixed. They had to drive to the southside to get tire to fit my car. I had no problem with that. When they did finish with my car, and I went to get in, there were black marks on my leather seat, I ask the young man to clean it which he did with no problem. When I got in the car, my radio station was changed, my touch screen display was changed. These things did not have to be tampered with because the problem was the tire (outside of the car, there was nothing wrong on the inside). Whoever pulled the car around to the garage sat in the car for 5 — 10 minutes (I stood there and watched) he called over one of his co-​worker and he leaned in the car, then they got out of the car and went back into the garage, never once looking at the tire. The work they did do was fine, just all the unnecessary things they did on the inside of the car that disturbed me. I get my car serviced at the dealership, didn’t want to take a chance driving on that tire al the way to the southside, so I stopped at the Firestone which was close to where I live. Next time I will take the chance and make the drive.

The service provider looked out for my best interest

got all new tires a few months ago, and now a sensor is damaged, 2 other mechanics said to take it back and get it fixed, and these guys accuse the others for this issue, and got pissed when that i dont go and see them, sooner. As if i go to the mechanics for fun. I was More than willing to pay but they refused– think this was payment or bribery for the manager to publically REAM me in the waiting area.
Ive also called a few times to make appointments, both times they hung up on me, I go in for an oil change and the wait is 2 hours to just be seen!
I got an oil change and they tried selling me an alternator or something, when there was NOthing wrong with the car.
Accused me of using discounts without coupons… #1 as if, #2 nice customer service boss. «Were the good guys» Guess what boss, Good guys dont ream, accuse, belittle, and ontop of it offer faulty craftsmanship. You might be a good guy but dude over there messed up and used glue, to fix the error.
Dont think they care but they’ve lost me, and my family as customers

This place is ONLY good for tires and oil. They have no idea what they are doing when it comes to the engine! After getting my plugs/​wires changed I had to go to the dealership to fix Firestones mistake of putting the cheap parts on…$ 600 later! Ugh! SMH!

These people will rip you off! We brought our car in to get two new tires and they replaced the wrong ones. They left the tire with the nail in it. They offered a discount to replaced them, so instead of paying 305.00 to replace the two tires, we ended up paying a total of 555.00! To add insult to injury, employees speak speak very disrespectfully to women. He cut me off and said,“I’m having a conversation with your husband.”. I will never go back.

So my boyfriend and I are from Phoenix, Arizona. We are not use to street curbs that are over 100 years old, we turned right hit a curb and there you go. the sharp curb ripped my tire in half. So here we are «tourists» originally from Arizona. living in Charleston stranded in Savannah the day before Thanksgiving. with a flat, not knowing a soul!!! LOL… Who would of thought several local tire shops didn’t even have my size of tire. And I have a freakin Honda Accord! LOL After checking at several tire shops for the size of tire I needed, Firestone SAVED the day! 5 stars, EXCELLENT service!

Great service and very friendly. They did take much longer but it was a holiday and they were open and willing! Unlike …