Four Points by Sheraton Historic Savannah

I am someone who travels a lot for work. This is the first time I have ever walked out of a hotel. Staff is very rude and we were blown off since we pre-​paid through their website. Also was treated badly since we were not with the group that was coming in. Since I pre-​paid I lost the money but found a better hotel in town. We will never step foot in this place again. I am someone who doesn’t like to give bad review if a review at all but this was just awful. The only thing they were willing to do to help the situation was give me a free breakfast at their breakfast buffet.
Look at my next review to find a better hotel in town.

Reasons it didn’t get a higher rating;
The parking issue could have been solved if they allowed self park on the vacant lot next door. They said the parking below the hotel was secure and it wasn’t.
The location, price, rooms and service were more than adequate.

A common complaint about the hotel are the billing errors. Keep an eye on your banking account during your stay.
We enjoyed the hotel. The room was clean and the staff were friendly. We did have the issue where the Hotel charged us almost $ 2000.00 for our stay from our checking account, but Sheraton made good on the mistake and we got a good discount.
I would’ve given this hotel 4 stars, but sadly the room rates were $ 350.00 per night where they normally were $ 100.00. This hotel is $ 100.00 per night max.

Great location to stay. Only one and half blocks to City Market which is great! About 5 blocks to River Street. Hotel staff is friendly and room was clean. We had an incident where they charged our debit card, that was only supposed to be used for incidentals, $ 1260! Needless to say I was not a happy camper when I opened my bank account to find their error. The 3 night stay was supposed to be $ 700, so no idea where they came up with that amount. Had to spend half hour at the front desk with them and the bank getting it corrected. If it wasn’t for their major mistake, I might have given the hotel 4 stars because of the location and clean room. It also didn’t help we stayed the weekend of the marathon when a typical $ 100 room was jacked up to $ 350!!! Definitely not a$ 350/​night hotel. We wanted to get away so we caved, but I do not suggest paying for than $ 150 for this place.

Looks can be deceiving! From the outside & lobby, the hotel seems fine. BUT once we got to our room-​what a change! Our room smelled like sweaty armpits & was very damp & sub par. We stayed here for a conference & had I been able to make other arrangements, I would’ve. The Andaz or Westin is great. Don’t stay here. The pool had green algae, water bugs in the pool & No towels-​even after I requested them-​no towels! A little shady around the hotel… Only valet parking. I would NEVER recommend this place! Hey hotel manager, FYI, u need a facelift in the rooms & nobody like a smelly room.

Location is about the best thing this hotel has going. I’m beyond disappointed with the overall up keep of this particular Sheraton… did not hold up to the 4 star rating. The lobby is as everyone has stated. When I tell you that I wished I’d been more attentive to other reviews about cleanliness and this horrible smell. To be honest the staff didn’t impress me at all, very nonchalant and attentive to the needs of the guests. I had to ask for towels and do you think you can clean the dirty ring from around the bathtub. I have previously stayed at other hotels a little further away from the river that were in better condition with friendlier staff and cheaper.

The hotel looked attractive and beautiful online, so my boyfriend and I booked a room through Kayak. We wanted something close to the historic area that was in walking distance. When we arrived, we both were surprised that literally right behind the hotel was a lower income neighborhood. We didn’t feel safe. There is minimum parking available at the hotel, just street parking that’s right near this neighborhood. It’s $ 18 to valet park your car. Total rip off.
The lobby is beautiful, but when we got to our hotel room — there is no comparison. It’s completely out of date, has a sour odor that appears to be in the carpet, and the bathroom just looked run down and not all that clean. The room is small and doesn’t appear they clean the actual blanket on the beds, just the sheets/​pillow cases. We were on a road trip down the east coast and stayed in many hotels along the way, this hotel takes the cake it just being a big let down.
There is no microwave, fridge, or anything complimentary except a free bottle of water in our hotel room. We couldn’t wait to leave the next day! And yes, the staff is friendly… however we both thought it was a rude a staff member knocked on our door at 9am to see if we were still in the room for cleaning purposes. Check out is at noon and she could check with the front desk to see if the room was vacant.
After exploring the historic area of Savannah, there are hotels that are closer to the area and may be $ 20 – 30 $ more expensive– it’s worth it in our opinion to choose one of these other places.

I stayed here for a wedding weekend in Savannah. The staff is quite pleasant and the lobby of the hotel is clean and renovated with the charming allure of Savannah. However, the actual rooms are dated and definitely need a make over. My particular room had an odor. The beds had horrible mattresses that were ill-​fitted. On a positive side, the room was clean. But I honestly wouldn’t stay here again solely because of the poor quality of the room.

Great location and excellent staff!
Came here on business and was greeted by the Valet staff (valet parking only option here). I handed off the car, they gave me some instructions that I didn’t remember and away I went. I was greeted as soon as I walked in the door by the front desk peeps. They were almost as energetic as me! I got checked right in and they told me that the Manager’s Reception was going on there there were free food and drinks… OK!!!
I wandered up to my room and dumped my bag and banjo on the bed and high tailed it to the reception. I was greeted with some free beer and food! LUCKY!!! They were pouring up some Sweetwater 420 (delish!) and they had some marinated/​baked chicken and veggies for food. It was not bad at all! I was surprised.
The room was very clean and comfortable. I had a great view of the riverfront. This was not my first stay at a Four Points, so I was accustomed to the amenities.
The location is great. You’re right at the end of the «strip» where you want to be in Savannah for some night life. Easy to walk to the restaurants and bars and back.
I definitely recommend this hotel is you’re in the area!!!

The Four Points by Sheraton — Historic Savannah is located on the western edge of the historic district. The area around the hotel to the west is a little seedy, and the hotel/​valet parking entrance (which is actually on Bryan Street) isn’t clearly marked and is *very* narrow — I almost couldn’t fit my Acadia around the bend in the entrance way between the brick pier and the parked cars.
Inside the hotel is very nice and is clean. The room, however, is *very* small; the bed and desk take up almost the entire living area. The closet is also small. The hotel does offer complementary bottled water and a decent coffee maker in the rooms, and WiFi service is also free (although since we have our own hot spot we never use the hotel service).
You have to use valet parking here ($ 18/​night); there is no place to self-​park.
It’s a short walk to City Market and a slightly longer walk to the River Street shops.
Overall, this isn’t a bad place to stay. I’d definitely look for a package, though; don’t think I’d want to pay the going rate (we got this through Priceline).

First impression where is the front door? Found it off to the side and texted hubby where to go having dropped me off and parked on side of hotel. There is no sign indicating the front door!
Probably THE smallest room we have ever had! I think our bedroom at home is larger and that says something! Smelled a bit and couldn’t figure out what it was.
For the bad:
Room size
Small drawers and not enough of them
Shower with no tub
No room at bathroom sink for items
No comfy chair to sit at. Computer chair only
Hard to control heat/​air. We finally turned both off.
Valet only at $ 18 a day.
Positives:
Nice size flat screen TV lots of channels and pay per view
Free water !!
Decent location within walking distance to things!
Great cleaning staff for the rooms.
Great staff overall.
Overall OK– but if we went again we would probably try somewhere else.

Great location just one block walk to City Market area and all the restaurants, shops, bars, etc. Stayed here with a Groupons Getaways deal. Would have been disappointed if we had paid full price, as the hotel room definitely wasn’t as nice as the photos portrayed. The lobby was very nice, seems they’ve renovated all of that area and need to do a little to spruce the guest rooms up.

4 Points rates a 4 star! (5 in the bargain hotel ratings!).
This place is great. First, location is magnificent. On edge of historic district and walking distance to most of the interesting Savannah sights.
But it gets better. The hotel is a beauty and the photos posted by the hotel are accurate (if not slightly unflattering to the actual).
Valet/​bellhop and checkin service friendly and efficient.
Beautiful, big lobby befitting a hotel in Savannah (or Manhattan for that matter)
Rooms-​lots of unexpected extras included in rate which is already very reasonable. Free wi-​fi, LG wall mounted LED TV, VIEWS, generous closet and drawer space, clean updated bathrooms, nice, ambient + ample lighting, full length mirror and mirrored coat hanger, free coffee and coffee maker, free bottled H2O and free amenities include travel sized Scope!
Bed is nice and firm, better than avg bedding in a tastefully decorated room all around.
I’m a hotel snob and have experienced 6 star resorts that cost $ 1000+/night but I’ve never seen such nice little extras before in a budget hotel anywhere.
Kudos to Four Points Historic Savannah for pulling it off.
PS Almost forgot the room service menu with $ 10 full breakfast!!-REALLY! (the works incl coffee&juice!, choice of meats, potatoes, eggs, toast or pastry/​English muffin etc. (20% tip, $ 2 serv chg, and tax added after but it’s an amazing, unusual find for room service). Rest of menu similarly priced.
Compare all this to customary $ 15 – 20 wifi, $ 50 room service bills for similar food, and other «nickel and dime you to death» features of luxury hotels costing 10x more,!
This place is a breath of fresh air!

Lovely hotel in Savannah.
Very nice rooms, great location, friendly and professional staff.
I look forward to staying here again when I return to Savannah.

The Four Points by Sheraton Hotel in the historic area Savannah, Georgia, is an absolutely fantastic property. With a great location and a smaller, boutique feel, this hotel is possibly the best in Savannah.
What stands out most of all about the Four Points is the staff and their incredible service. Every staff member we encountered, from the property manager to the valet, makes you feel welcome. You get the sense that the staff truly appreciates each guest. I cannot say enough about the staff — outstanding, to say the least!
The hotel itself is beautiful inside. This is not a huge walk-​a-​mile-​to-​your-​room hotel. It has five floors, with an outdoor pool on the second. Our room was very nice and clean. High ceilings, modern amenities a spacious bathroom. Very comfortable. Don’t let the outside appearance deceive you! The outside of the building isn’t anything special, but is well kept.
There is a small restaurant in the Four Points that has a very good breakfast buffet, including cook-​to-​order omelets. There is also a small, casual bar with a relaxing ambiance.
On Wednesday evenings, which was one of the nights we were at the hotel, the hotel staff has a poolside cookout with complimentary beer and wine. The staff, once again, does a great job interacting with guests and making everyone feel welcome. This may be a seasonal promotion, and worth your time if you’re there on a Wednesday night.
From the hotel, it’s an easy walk to River Street, the squares in the historic district and to City Market.
Next time you are planning a visit to Savannah, consider staying at the Four Points. Overall, it is a great hotel. I don’t have a single negative thing to say about it. I’ll certainly return to this property!

Great location, awesome staff, comfortable rooms. I bought our room on Priceline and was a little hesitant after reading the reviews, but I could not have been happier with our stay. The front office staff as well as the valet staff was out of this world. So nice and accommodating during every encounter.
We were happy to have a room with a mini fridge, and the complimentary water is a nice touch. On the evening of my birthday, after returning from a night on the town, we were surprised with a bottle of champagne, strawberries, and a card from the staff. That really set the tone for an amazing stay.
The rooms were nice, the property is clean, but the hospitality is what will bring me back.

I wished we had more time when we stayed in Savannah. The hotel was nice and our room was clean. The hospitality of the staff is phenomenal and they didn’t want us to leave. We got a good deal for one night and it is located close by everything downtown. We walked to the historic area and most places was less than 15 minutes away. The only gripe is the valet parking, which is $ 15 a day. Don’t the hotel make enough money as it is? Sorry, I had to knock a star off for that. We recommend staying here to anybody that wants to be close by everything.

We stayed here for a couple nights while visiting Savannah. The hotel is in a perfect location. We walked everywhere easily. Across the street is City Market and behind the hotel is River Street.
Check in was easy, we arrived around 11am and were able to check right in. The young man offered us suggestions of tours and maps. The room was on the smaller side but manageable for 2 nights. It and the hallways looked recently redone. Housekeeping was friendly and delivered a tidy room. The complimentary bottle of water in the room was nice, though I’d suggest 2 bottles instead of 1. The room were were in could of used a full length mirror since the only other one in the bathroom was short.
We chilled by the the pool for an hour each day when no one was around. Towels were easily available outside the entry door.
Parking is a $ 15 valet charge only, you may be able to find cheaper in a lot but in and out will cost you more. Street parking is metered with 2 hour limits until 6pm.

I gave them 5 stars because they do have nice people working here… We had a baby with us and most rooms do not come with a mini fridge. You would have to rent them for $ 10 a night. They gave it to us free of charge for 2 nights; that just means they truly care about their customers. I completely appreciate it.
I booked the hotel through priceline and got a great deal with a nice view of the lake with double beds. The cleaning lady was super friendly and attentive to us.
The room was nice and clean. The only peeve I had was the sticky floors, but I had my sandals so I didn’t mind. There’s a bistro inside the hotel so it’s convenient to get something decent to eat if you’re stuck with no car.
Their towels were super soft by the way. :) We enjoyed our stay.

The location of this hotel is perfect. It’s on the edge of the historic district and you can walk right over to River Street, City Marker, and Brighton Street. The staff was so hospitable — I’ve never felt more comfortable at a hotel than I did here. Everyone made conversation with us and we felt so welcome — as if though we were truly their guests. The breakfast buffet was delicious and convenient before we headed out for sight seeing. The omelette station was amazing — so fresh and delicious! The concierge made great recommendations for our trip. The staff even heated up our leftovers from restaurants, which we stored inside the small refrigerators in our room. Our view was of the bridge and the river — loved it!
The only downside was that the wi-​fi was super slow, but I can compromise that for the kind of service that we received.