Garden On the Square

I planned a romantic trip to savannah for our one year anniversary. We stayed and the Kehoe house and Garden on the square was the recommended florist. Sight unseen I ordered flowers for my wife to be delivered our room. They were hands down the most amazing display my wife had ever seen. We spent almost 3 times as much for our wedding flowers and they were not half as fresh and wonderful smelling. They did a wonderful job of incorporating our wedding flowers even though they were not in season. They stayed fresh for almost 2 weeks with proper care! I even gave them the wrong date on the phone. This was quickly corrected the needed date and delivered despite my mistake. What great customer service. It was an amazing florist experience. I feel fully confident they would be able to provide an amazing arrangement for any out-​of-​towners who feel they need to order flowers over the phone.

On 13 April 2015, I was doing a search online and came across Garden On the Square’s website. Since it had 4.3 stars in their Google reviews I thought that they might be a good place to explore the possibility of purchasing one bridal bouquet and three boutonnieres for my friend’s wedding on 11 OCT 15. The place where my friend’s wedding will be taking place already has all of the flowers for the ceremony and reception, however, my friend wanted something special and a little different for her bridal bouquet and boutonnieres so we were exploring another supplier. The Garden On the Square’s website was user friendly and made it easy to send an inquiry for a quote or to contact them with questions. However, I was appalled at their response to the inquiry I sent them about purchasing one bridal bouquet and three boutonnieres for my friend’s special day. I found their response to be completely rude, abrupt and highly unprofessional, not at all customer service oriented. They flat out refused to accept the order. Perhaps they are in over their heads and too small to support more than one wedding at a time, (even if the order is simply a purchase of a few items), or perhaps because our order was in fact small they were not interested in entertaining our inquiry much more in taking our order. Regardless, I found their response insulting and gravely lacking in customer service department. I feel so strongly about this that I felt it was important to write a review on Google and on Unilocal.The only reason I am willing to give them one stars is because their website is user friendly and because they deferred us to one of their «colleagues» for us to contact.

horrible customer service. will cancel her commitment to work with you if she’s offered more money from another wedding party.

The first time I met Julie was the one weekend I was in Savannah to plan my destination wedding there. I was only in Savannah for two days and trying to get everything packed into those two days was extremely challenging.
Julie was so accommodating when we were late to our appointment and my Mom was getting phone call after phone call from other vendors during our appointment! Julie never lost patience and at one point even left us alone to discuss other vendors!
She is so warm and welcoming and doesn’t make you feel like you are doing business, but instead working on a fun project with a friend! I felt like I already knew her when I first met her!
Julie immediately understood my vision for my wedding and began pulling up pictures for me that were exactly what I was picturing for my wedding! I met with two other florists on my trip and neither seemed to understand what I was looking for but Julie did. Julie also understood that I was on a budget, but she gave me so many options that it didn’t seem to matter.
I explained to her that I wanted a full aisle of rose petals for my ceremony. She immediately told me that this would be extremely costly, but she knew of a website called fiftyflowers where I could get them at a lower rate! She also let me ship the petals to her a day before the wedding so I didn’t have to worry about the petals at all.
I admire Julie so much for trying to help and accommodate her customers the way she does that she would even allow them to order flowers from somewhere else to save them money!
Thanks to Julie, I got my full petal aisle and it was beautiful! In fact, it was the only ceremony décor I had.
When I originally met with Julie, we laid out a complete floral plan for the entire wedding. By the time I met her the 2^nd time, I had changed every item in our original plan. Julie didn’t mind at all, and was happy to change it! Again, she immediately understood my new vision and my reception ended up not having any floral décor at all.
Julie created the most amazing centerpieces for me that was a vase with gold branches extended from them, with votive candles and crystals hanging from the branches. They were exactly what I wanted!
Planning a destination wedding can be difficult, but Julie kept in touch and was very prompt when answering any questions I had. I only visited Savannah twice through the year I planned my wedding, but twice was all Julie needed!
Julie brought my visions to life. I couldn’t have asked for a better florist. If you are looking for the best, you’ll find it at Garden on the Square!