I chose this company for convenience to the Islands. WOW! New Precedent is just what the name says! Derek came promptly, and he definitely exceeded expectations. He had to change four locks and he was extremely meticulous !! He filed to make sure the lock worked perfectly in line. More times than not, people only complain, not commend great customer service. Derek was amazing. I had to leave to go back to work, but he offered to drive to where ever I was to hand me the new keys personally. I think any other company would have charged shocking prices for this kind of customer care. I highly recommend NEWPRECEDENT! This company has the awesomely fitting name!