SLS Savannah Limousine Service

I booked a town car in April to take me, my sister and my brother in law from a hotel to Whitefield Square for my wedding. I was charged $ 99 for 1 hour. I emailed today — 2 weeks before the wedding to confirm the reservation and to say that I need the car at 3:30 but I’ll be down at 3:40 to leave. He told me it’s extra for waiting and that 3 people won’t fit in an executive sedan — I’ll need an SUV. I’m paying for an hour but I only need the car for 20 minutes and since when did a town car turn into a smart car? I called. The guy was very rude. Told me 3 people will not fit and I need an SUV. Then he proceeds to tell me that I didn’t tell him it was for a wedding — those rates are different. WHY? I need the car for 20 minutes to take me from the hotel to the square where I’m getting married. I most certainly DID tell him I was the bride. After much bickering back and forth I told him to cancel my reservation and send me my money back. He sends me an email to «read the cancellation policy» which is incredibly vague but mentions holding an undetermined amount of the payment if you cancel. My response — send me my money back on the next call you get is from my attorney. I should have read the google reviews first. I would have seen the same complaints — and his responses where he blames the client every single time for their dissatisfaction. Own up to the fact you’re an ass and provide horrible customer service. I booked with Grace — paid a little extra, but got great service and I feel much more comfortable with them. RUN FROM SLS.

We looked into the limo services provided by SLS, but decided to go with a different company per recommendations by other wedding vendors-​and now we know why! We never signed a contract with SLS but the company kept sending us multiple invoices despite us informing them their services were not needed. While going through my email the morning of our wedding (10÷3÷15) I found an invoice and franticly paid it thinking I had not paid our desired limo service. Immediately after paying the invoice IN FULL, I realized my mistake and called SLS limo. The individual told me there was nothing they could do to rectify the situation and that they had been planning on driving for our wedding (which I find hard to believe-​we hadn’t paid anything until the DAY OF!) We asked that the driver no longer show up to venue, as services were not needed and we had another limo provider. Of course, SLS still sent their driver – talk about confused guests! There are many limo providers, go with another company whose goal is to make your wedding day perfect and not to make a paycheck like SLS. I have NEVER been more displeased with a vendor.

We needed help for 1hr moving wedding guests from historic district hotel to Lafayette Sq and they accepted the reservation — then 3 days before the event we called to make payment and share final details and the guy who sets up the dispatch/​payment said they were no longer interested. Savannah really needs Über. I would not recommend using this service as they are not dependable and not very friendly on the phone.

I called to ask a question about pricing of a pick up drop off… whoever answered the phone sound like he had an attitude and asked me what date was I calling about. When I told him the date he said call monday and hung up! Today is Friday… That was absolutely rude and uncalled for … first impression is the best and he definitely FAILED

Left with the thought ‘did that just happen’?
If you are wondering who to use in Savannah, GA where you will get a pleasant experience both with the car service and the billing side of things… look elsewhere. To be fair, there was no issue with the service itself which is the reason there are any stars at all. My issue was the treatment I received when I asked for clarification on why the quote given was not the amount charged (charge was more than double the quote given). The response on the phone was jaw dropping (aggressively defensive and argumentative) and the email which followed was even more disturbing. It began with ‘Well here we go again, you just want us to apologize for something we did not do’. This must have been in response to my comment on the phone that all I was looking for was an apology for a possible mis-​communication. He then went on to say…‘In over 20 years of me dealing with customers, it seem that a little b*&%#ing (he said the real word) will get you a comp and if not there is always that «you have a bad attitude» approach’. Excuse me? I never asked for a comp but merely clarification. Now I know where NOT to go in Savannah.

After I spoke with the owner/​manager regarding some additional charges that were posted to my accounts that were unapproved by me, the gentleman decided to use not only swear words but racial and bigoted anti-​gay slurs. They were generally rude from start to finish with a driver who went over 20 mph over the posted speed limit and the gentleman who picked us up refusing to help with the luggage and followed up with the f word. Now who wants to pay the ridiculous price of $ 110 dollars for a 15 minute ride to the airport? Savannah has much better customer service and manners than this company.

Savannah Limousine thank you, great service. Use them every year for Christmas Party and other company events. We were offered to express our support and were glad to do so. Best of luck.

I would not use this service ever again. The car was dirty, we found broken glass in the glasses (after we had a drink) there was no ice (even though I specifically asked). The driver had no gps so we kept having to interrupt our visit to give him directions, never provided cable or instructions on how to turn music on. I was told gratuity was included but the drive asked if I wanted to tip him at the end. Feel like I paid Ritz prices but stayed at a motel 6. When I called to share feedback, Demetri could not care less.