Ulta

I would like to give reviews on two amazing stylists: David James and Czerene Hector. I had the pleasure of meeting David at Ulta over the holidays. I have a dark auburn red that David has been able to process perfectly as well as being able to cover my super stubborn grey. I also had very long hair and decided to go for a change and get a Lob. I love my cut and my color is always perfect! David is so sweet and personable that two hours is over in a flash because we are chatting and laughing. He is an amazing and professional stylist. Go see him!
My next review is for Czerene Hector. To say she is a true miracle worker would be an understatement! I brought my 6 yr old in to see her because her very long curly red hair (think Merida from Brave) was extremely tangled and matted. Czerene showed such patience and diligence and saved my daughters hair! Czerene showed amazing kindness to us and it won’t soon be forgotten! My daughters hair is so beautiful and at one point it looked like we were going to have to cut it extremely short. We have recently gone through some very challenging times and to have to cut off my daughters hair would have been very devastating to her and me. Czerene saved the day and really showed us unexpected kindness and truly went the extra mile for us. Czerene has no idea what her hair help means to us. It won’t soon be forgotten! My daughter walked out with a huge smile and this mamas soul was soothed.
Thank you David for you amazing skills!
Thank you Czerene for working hair miracles!
Go see them as they rock!!!

I went to the Ulta Salon because my usual hair designer, who has his own salon, had a health crisis. Huge error– I should have just waited. The stylist who agreed to do my hair claimed to be a top stylist, but he would give me the lower price of the stylist I was supposed to have but did not have due to a scheduling error on their part. I showed him a picture of what I wanted– a simple, chic, super short style. He told me what I should have and not what I wanted, stated he did not do «buzz-​cuts» and proceeded to give me one of the worst cuts I have ever had. It was nearly the same length all over and the result was helmet-​head. He was supposed to color my roots to match a little lighter than the cool medium brown on the ends since I wanted to start doing a lighter brown, and instead gave me light brown with red tones. The next day I went out of town early in the morning and got back late that night with the plan to have the cut he gave me corrected at another salon the next day due to it not getting any better– it just did not grown on me.
The stylist at this other salon the next day, after she cut it, pointed out that the color was no longer on my hair (all of the gray was showing and all that was left was a red rinse) and that I should go back to Ulta to have them make it right. I went straight to Ulta and the manager apoligized and put me with someone who was supposed to correct the color. This stylist who was supposed to correct the problem kept trying to determine what it was I did wrong. After having the color on for about an hour, I basically had to beg her to rinse it off. She was busy putting foils on another client. I told her the chemicals were making my scalp and skin sting and burn. She responded by telling me the color stops processing after thirty minutes. Do yourself a favor and avoid the risk of having to deal with incompetence and indifference. I doubt that I will ever darken the door of that place ever again.

Salon customer service leaves something to be desired. I like the convenience of a salon with extended hours but several not all the stylists are rude, lack manners and ruin what could be a nice experience.

Went in yesterday and was less than impressed. It was completely disorganized and there were old spills all over the floor. Of course the high end makeup was completely stocked and looked nice and pretty with prices but the drugstore makeup was a complete wreck and half of the stuff was empty and I was left guessing about the prices because there were none. I was mostly looking in the NYX section. It shows how much a store cares when they take the time to make sure their store looks nice, is fully stocked and prices are visible, even for those of us who dont care to spend $ 54 dollars on one eyeshadow palette…
The only reason I give it three stars is because it is Ulta and it does have all the stuff rhe drugstore does not.

Eh, it’s fair I suppose. Although, once — I had a terrible experience with a cut and style that left me traumatized. Generally speaking, I’m quite flexible when it comes to a hair cut too. But… this cut was dreadful. The stylist seemed inexperienced, not friendly at all and not willing to accommodate after the sketchy cut. I addressed it to the front of the house and whoever was working that day… I don’t know. They offered nothing to correct the catastrophe. Said there was nothing they could do — not even a refund. I walked out of the salon with a ball cap on if that helps illustrate my experience. So — in turn, I went to social media and commenced to publicly shaming them. After that I was contacted by several people. They refunded the cut and offered a few heartfelt apologies. Needless to say, stay away from the salon. The other sales associates are lovely though and more times then not go out of their way to help.

I echo others sentiments in that they don’t have enough staff – ever. I have gone in multiple times and wait and wait and wander and wander, searching for someone to help me and never win. I even ask when I see someone doing makeup if they’ll help me when I’m done and they never do. After 30 minutes I just leave. Stinks too because I know they have good products.

This is the worst place ever as far as customer service is concerned. Everytime I go in to try and shop, there are only two associates and they plan to themselves behind the registers. If you can happen to find anyone wandering around in the makeup department, they have no clue what you were talking about. Win in today for a product that I’ve purchased before and the nice lady that I found at the makeup counter couldn’t help me, so she took me back to one of the hairstylist better assist me. Then the hairstylist started to get rude and INSISTED that this product didn’t exist. Even after I told her that there is a place on the shelf for it, it is just empty and I was looking for something similar. She told me that I was wrong about this product and that nothing like it has ever existed and you have to get that specific thing professionally done. So long story short, there are never any associate’s they are around to help you, but I guess they wouldn’t help anyway because they had no idea about the products they are selling.

Went in again and they didn’t have one of the items I was looking for. Another item was mid prices as cheaper than it’s actual price. Most places would accept the mistake and give you the product for the cheaper stated price however, I ended up walking away with out it with out the option even being offered.

The thing that I like about Ulta is that they carry the brands you would normally find in the drugstore as well as the higher end brands so you can get most of your cosmetic and hair care items in one spot. This location is decent, they have vendor events often and the staff is helpful. I haven’t yet used their salon services but they offer hair services and facials and eyebrow waxing.

Ulta has so much to offer and the staff is always willing to help! Sign up for their emails and the Ulta card for coupons and updates on specials.

I went to Ulta for the first time last week and I was very surprised by how big they were and just how much they carried. I thought they only carried upscale expensive lines but they also carry drug store brands too. The prices are a little more expensive than you would find at wal-​mart but they have all kinds of specials and coupons. Also, the employees are so nice and knowledgeable.