Pleasant Hill Auto Sales – U-Haul Neighborhood Dealer

I admit, I’m a bit neurotic. And I have a tremendously difficult time trusting someone with a task that, albeit is completely out of my hand, I still wish I could control. Such as renting a U-​Haul. I needed a 10-​foot truck for a big party at the end of August so that I could transport 25 tables. I made a reservation for a truck online in July. As soon as that reservation went through and I got a confirmation email (this was all within ten or so minutes), I — distrusting of technology — called the location in which I was going to be picking up the truck (Pleasant Hill Auto Sales) to confirm with them that they were seeing in their system that I had just made a reservation. They confirmed. They let me know that the system defaulted me to a different location, but they saw that I had specifically requested their location, and would make appropriate changes to make sure there were absolutely no mistakes.
I called back the next day to make sure they had done this. They had. I was all set.
I called back the next week to make sure we were all set. I was.
I called back the week after that to make sure we were all set. I was.
I called the week before my party to make sure we were all set. I was.
I arrived to pick up my tables at the time I was told to do so.
No truck.
They had never heard of me.
They had never seen a confirmation for a truck.
They couldn’t help me whatsoever.
It was like living in a parallel universe.
So I called the U-​Haul reservation customer service line and explained to them the situation. They put me on hold so that they could call Pleasant Hill Auto Sales themselves to confirm with them that not only had I made a reservation, that they were supposed to have a truck on their property. The customer service rep came back to let me know that «they were completely unhelpful» and had absolutely no idea what she or I was talking about.
Unacceptable.
To the gentleman who I spoke with at Pleasant Hill Auto Sales — I know this wasn’t your fault; as you said, this was only your third week on the job. You were very patient with me, and I appreciate that. But… I can’t recommend your place as a U-​Haul pick-​up location because you can’t actually provide trucks to people who have reservations. No!