Lord & Taylor

Let me first start off by saying I love lord and Taylor && this is by far the best one in NY!
But the staff here is not helpful, while I was in the shoe department I passed associates literally sitting down talking and ignoring me as i stumbled around looking confused.
Other associates walked passed me while I was holding shoes trying to find sizes.
When I asked where a certain brand of shoes were they just pointed me in a direction and I was still confused where to go
Although they have a nice spacious clean floor there staff is terrible. It’s so bad that other customers started asking me for my taste and even stated that the staff was so unhelpful but they desperately needed shoes to wear to a wedding!
I don’t know who hired these people but they need some serious re training.
Not to mention there bathrooms were out of order (well at least the women’s)
Long story short … Shop online

I shop here often. Their dress department is unbelievable. So many options to choose from in many different price ranges. I can always find something to wear here.
Convenient free parking is always available.

If I could I would give negative stars. This place used to be great, however, over the years both the employees and product has gone way downhill. Every time I shop at this location employees are on their phones and ignoring customers. The products are also declining in sizes and styles. If you do find something you like, good luck getting it in your size! And don’t even get me started on the coupons! Despite reading all the fine print on each one you will most likely be told you can’t use it on what you want. Do yourself a favor ladies and go to Bloomingdales or Neiman Marcus!

I’m a fan of Lord & Taylor; while I make one or two trips a year to the outlets for clothes shopping, I like coming here because they carry some of the brands I like to wear and frequently have sales.
This L&T is quite large — I heard from someone that this is their second most profitable store behind their flagship location in Manhattan (I’m not sure how true that is though). Both this location and the one in Yonkers are pretty easy for me to get to, but I prefer this store because the selection of mens clothes is much better. I generally don’t like people helping me when shopping for clothes, and it’s nice because the staff here isn’t breathing down your neck (I realize however some people may see this as a negative ;-).
L&T doesn’t carry cheap clothes, but specials and sales are common so it’s possible to get a good deal on some fashions. Happy shopping!

I am forced to give this branch only one star because they have removed almost the entire Petites department. I’ve lived in the area and shopped here for 20 years but can no longer do that if they don’t carry my sizes. The location is great and the customer service is good. Please bring back the Petites!

I have loved this store for over 20 years but they have now lost me as a customer. Im short and always shopped for petite size clothing at Lord and Taylor. They have eliminated the petite clothing department except for fancy dresses and suits. Their solution to the problem is for me to shop in their NYC store or Danbury CT store which is just not an acceptable solution. Also, at the same time that they have eliminated petite clothing, they have expanded their Woman’s department. It feels very discriminatory to me and to my vertically challenged friends.

Good ladies shoes department, awfully disrespectful management in it, that seems to have no idea of what they are doing. There seems to be favoritism.
Went there in three separate occasions, and the brand I was looking for was moved to an even more ridiculous location for no apparent reason, not letting the sales people know, so they start asking the next person who asks the next person, until one has a vague idea of where they might have seen it.
Shame that some of the people that work there have to deal with such an amazingly incompetent management team!
It does not help that it is becoming such a ridiculously mediocre place to shop in, granted there is always a coupon.
They seem to have no sense of direction, and now are starting to do things out of desperation.
Here’s is a hint: Stop treating the employees like crap, as a customer I have seen it and I am not a fan, and stop offering me the card when I have already told you that i have it.

I’ve been shopping at this L&T since I was a teenager… in the past couple of months the customer service has dropped considerably. When you were once greeted with warm, helpful staff now you get nothing but a rude attitude. They make you feel like Julia Roberts in Pretty Woman when she was denied service on Rodeo Drive. News flash… if I didn’t have the money to spend in your store I wouldn’t be there! From the service I’ve been getting the last couple of times I’m not sure I want to continue to shop here, I work hard for my money, why should I give it to them?
A few months ago I went to return two pairs of earrings, now I wasn’t sure if they would take them back because they were bought on my mom’s L&T card not mine. At first the sales woman said it wouldn’t be a problem, okay great, when she went to scan them she said one of them didn’t like the brand that was named on the backing card, I explained to her calmly that we hadn’t touched them and hadn’t removed them from the backing… she then excused herself to talk to a manager and 2 minutes later an elderly woman came over, she continued to accuse me and my mother of changing the earrings, again I tried to explain to her that we hadn’t touched them since we bought them, I pointed out that maybe one of their staff had make a mistake, maybe another customer accidentally put the earrings back on the wrong backing cards. Frankly, why didn’t they say anything when I bought the earrings? Did they not notice that «it didn’t below» to the certain designer or did they not care because they were making a sale?
Another time I tried to return panty hose, my mistake here, as I didn’t know that you couldn’t return pantyhose if you tried them on, honestly I had never had the problem before. I handed the receipt to the sales woman, she glanced at it quickly and goes «this is from last year»…clearly it said «returns will be accepted until March the following year», so I was well with in the 90 day return period, I pointed this out, then she continued to look at the packages and rudely tells me she can’t accept them back because they’ve been opened, I explained that I only tried them on, I didn’t wear them and she once again in an attitude tells me «these aren’t pants, you can’t just try them on and return them»…fine, lady, I get it. But really, the attitude was totally not necessary. I didn’t do anything other than try to make a return, the lack of disrespect I received was uncalled for.
What do I have to do? Look like a Stepford wife to be treated nicely at Lord & Taylor?

The very definition of why I choose to shop online. I needed a dress shirt in an emergency and was ignored while employees discussed their Star Wars shirts and the commonality of blue eyes in African Americans. Plenty of people dressed in solid black as to indicate their employment stood with blank expressions, more concerned with inventory. I stood within six inches of an employee and had to say «excuse me» three times for her to turn her head. Even at that, she never said «How may I help you?». I’m stunned service is this poor. Absolutely never again. I’ll drive to Nordstrom… a good 20 minutes away.

Great deals at the female shoe and handbags department during clearance!
It is easy and free to park on their private parking lot.

One of the worst experience I had since I’ve purchase from this location, was the worst cuatomer service from supervisor Josie Omalie if thats her name. Giving great service to the white customers and not to the colored ones. Stigma for racism will always be around

Terrible customer service. I went to the Men’s Shoe Department with my mother and I left feeling as if we were being spoken down to by one of the staff members.
Interaction #1: I found a pair of Nike running shoes on the sales rack and asked if they had another size. The sales associate comes out of the back with the wrong size and then tells me that I told him the wrong size when I repeated my original request.
Interaction #2: My mother asked the same sales associate if a certain pair of shoes were on sale. His response in a condescending tone was «they are not on sale but they are for sale».

Worst experience ever on Saturday. We spent a majority of our day within Lord & Taylor in Scarsdale/​Eastchester perusing the store in search for outfits for an upcoming vacation.
The excitement of shopping had us on cloud 9 that we forgot we had a return in the car.
We entered back into the store through the men’s department middle doors and proceeded to walk up to the closest register. Where we were confronted with a mean, miserable, too-​busy-​to-​stop-​what-​shes-​doing woman. She was black (and I say this because she could be of African, Jamaican, or other decent) with long black hair had on a Yellow shirt and her name was something «unique» so I don’t remember it.
The item we had was a woman’s skirt, not a dress. We are fully aware of what the return policy is within the establishment. The rude staff member rudely said you can’t make women’s returns here this is the men’s department.
We made our way down to ANOTHER men’s department counter, and were greeted kindly by Charles. He stated he would be more than happy to take our return seeing as how it was not a woman’s dress.
The miserable woman staff member does not accurately depict the Lord & Taylor staff that I’ve come to experience and know. If this doesn’t get her fired, I’m not sure what will.
Lately I’ve come to the understanding that Lord & Taylor has been making efforts to «refocus» their buyers and their buyers mind-​sets, they REALLY should be focusing on their STAFF FIRST!

Lord & Taylor Credit Card and Its Bank: Very Poor. Charges +$ 25 upfront when the bill is sent — assumes you’ll pay the bill late. Only 20 days between receipt of bill and due date. System claims that you can pay electronically, but my first experience with this kicked out my payment of $ 400, then they charged me additional interest fee and late fee! I am paying for their corrupt electronic system. Now, I am forced to go to the store to pay my credit card bill. When I get there, the clerks do not know HOW to process a payment. Last month, I was there for ONE HOUR, while someone figured out how to accept my check and credit my account.
You’re welcome to like the store, BUT DO NOT USE THE L & T CREDIT CARD. Worst banking services ever!

Yea!!! 20% off everything plus they emailed me a $ 15 coupon towards my shoe purchase!!! French connection oxfords from $ 125 to $ 84 is a deal for me!!! #bargainshopper #canttakemeanywhere

Men’s fragrance dept seems to have brand/​company reps that do not work for L&T. Bad move L&T, you are just alienating your customers with overly aggressive sales people who have no loyalty to the store.
I walked in there and was swarmed by different sales people (at the same time) sticking those paper cards in my face, with whatever brand fragrance they were hawking. Once I said I’m not interested in that particular fragrance, they would buzz off like flies, never to return or ask what I’m looking for.
On the plus side, the store is still nice, with a good selection, and always a sale going on.

I tried calling them to ask about Hunter boots today and not only were they unhelpful and ungrateful for my business, they left me on the phone to listen to them selling shoes to other customers. I overheard the lady who picked up the phone yell out if anyone was going to answer the phone! WTF? I’m sorry, but am I not a customer as well? All I wanted to ask was if they had my size in stock! It would’ve probably taken them a minute to look it up! How freakin’ rude! I will NEVER walk into an establishment that treats potential customers with such blatant RUDENESS. YUCK! You can thank your RUDE women’s shoe department for the loss in business. I hate horrible service!

This is probably my favorite Lord & Taylor. Always amazing sales. The whole family shops here. Most of the little one’s clothes have come from here since birth — discounted as always. Most of my clothes that I actually care about come from here. Want a Ralph Lauren dress knocked down to around $ 70, this is the place to go. The hubby and brothers are always in here getting dress clothes, casual clothes don’t generally come from here but they also need more dressy stuff for work, socializing and other things. Again with the RL — a suit came to about $ 250. Not included in any store sales but still discounted. Decent price to update the wardrobe. And of course I love the jewelry department. Fashion jewelry on sale plus a coupon equals a very happy me.
They recently sort of renovated so things are a little more organized. There are a lot of new brands in. My only complaint would be the staff is more often than not quite rude and not incredibly helpful, which I don’t appreciate in a higher end retail store. Although there’s one lovely lady in particular in the kids department. Always awesome. Usually laid back in here and stays open kind of late. I love this place.

This is a great store. Amazing sales, beautifully laid out and well maintained. The aisles are clean and easy to maneuver with a stroller. The staff is friendly and accommodating. Did I mention the sales are unbelievable?
I am not in Scarsdale often, but when I am, this store is on my hit list!!!

Definitely and oldie but goodie.
Always crowded. GREAT sales.