An Enchanted Evening

We used this DJing service for our wedding. Overall, the planning went pretty well, however our DJ on the day-​of fell way short.
The week before our wedding, the DJ asked me 4 times what time the ceremony was going to start… this made my nerves pretty bad.
Upon meeting him, he acted completely out of it. I’m not sure what was going on with him, but he seemed incredibly uninterested and out of it. He didn’t engage our guests, he didn’t play requested songs, and the songs that he did play were cliché, older popular songs… even though we instructed him to only play Top 40/​Pop, Alternative Rock, and requested songs. I had many guests telling me that the DJ was terrible, and when they tried to request other songs he just wouldn’t play them.
Terrible experience. I would not recommend this company.

I want to start this review out by saying our DJ Chip Brewster was great! If I was just rating him this review would have 4 stars. We didn’t meet him until the day of our wedding or speak to him until 5 days before (which wasn’t his fault but I believe that is not the best way to work with clients and is a company issue) and he did an amazing job of playing the songs we wanted as well as handling requests. And did a perfect mix of MC’ing and letting the music play. He wasn’t overly talkative on the mic which I’ve heard alot of DJ’s do and and be distracting.
Pros:
1) Our DJ Chip was on time for our wedding. He was already set-​up and ready to go for our ceremony.
2) Chip did everything we outlined for him to do for our ceremony and reception and was really funny, easy to talk to, and approachable with the guests. Our guests seemed to enjoy him and everyone was out on the dance floor.
3) Once you give your deposit, you get access to their online selection of songs, and you can fill up a form about your ceremony/​reception to write down what songs you want for each part of your ceremony
Bad side:
1) We did not meet our DJ until the day of the wedding. Chip our DJ did everything we asked of him for the reception and did a great job and I appreciate his efforts on that. However, we only spoke 1 time on the phone around 5 days before the wedding. Also we were told upon booking we would be contacted a month prior to our date with multiple DJ options (3 different DJ’s and portfolios to choose from) we could review and choose from. However that did not happen and after the wedding was two weeks away and emailing/​calling on my part multiple times did I find out that was not the case and we would not be able to choose our DJ and he would contact us only a week prior.
2) Poor communication with customers after they sign the contract and prior to the event. I did not feel we received the follow up and attentiveness we had discussed when booking. One example would be when booking we explained the floor plan of our venue, our needs for ceremony & reception, as well as location. We were told upon booking we would not need a portable system and everything would be fine. However after further discussion with my venue I decided to check in again with Enchanted Evening and confirm and only then was told I we could not be accommodated and we would have to add a portable system only a month ahead of time.
3) I felt I had to do alot of the follow ups via email & phone in order to get my questions answered, get the details to the company, etc. For the price and the customer service we expected more of the leg work to come from Enchanted Evening’s end.
Overall the service provided by this company was not bad (except our DJ Chip Brewster who was great!) but not stellar and what we were hoping for when we booked with An Enchanted Evening. I would recommend hiring our DJ Chip in a hearbeat however when looking at DJ company’s I would recommend one where you can meet and talk to your DJ ahead of time instead of meeting him for the first time at your wedding, and also where they follow up and continue to check in with you on the details even after you’ve paid the balance and certainly sooner than a week before your wedding.

Our Dj, Dave, was amazing. He played everything we wanted and if I asked to change things he had no problem doing what I needed. He did great planning, set up, and risk management. Anything that didn’t go as planned was quietly taken care of by him with good ideas or brought to our attention. EVERYONE said it was the best wedding they have ever been to and that the music was amazing. We didn’t have ONE time when people were not dancing and multiple times when 50+ were on the dance floor! I couldn’t have asked for more.

An Enchanted Evening was great at my wedding! They did exactly what we said, were friendly, easy-​going, and professional. We knew it was good because people were dancing the whole time and I got millions of compliments after the wedding about how great the music was. (we didn’t give them any lists; so it was all them). I was very happy. They were the most easy-​going vendor to work with and we appreciated that. =)

Good side:
1) DJ was on time for our wedding. He was already set-​up and ready to go when our guests arrived for cocktail hour.
2) DJ did everything we outlined for him to do in our reception
3) Once you give your deposit, you get access to their online selection of songs, and you can fill up a form about your ceremony/​reception to write down what songs you want for each part of your ceremony
4) Our DJ was friendly
Bad side:
1) We did not meet our DJ until the day of the wedding
2) Poor communication with customers. Our DJ did everything we asked of him for the reception. I appreciate his efforts on that. However, we only spoke 1 time on the phone around 2 days before the wedding. The following day, I emailed him with a few revisions to our program. I did not receive any email/​phone confirmation saying he received the revisions. I re-​printed the revisions and gave it to him during cocktail hour just to make sure he had the latest version of our program.
3) Had 1 staff member in the office who was just arrogant. (He was not a DJ. He said he was the support who stayed in the office in case anything goes wrong when the DJ’s are out in the field.) I made a PowerPoint presentation to be played at our wedding. It needed to be converted to a format that you can play in a DVD player. Husband & I came to their office a few wks before the wedding to test the CD. First, the employee in the office said he said he guaranteed it was going to play. («I can look you in the eye right now and tell you it’s going to work.») So, I asked him to show it to me. It took about 30 mins of him playing with his computer but it did not work. Then, he tells me that it’s not in the DVD format and had to be converted. (Really? That’s what we saying all along. Hence, us coming to your office to figure out how to convert it to DVD format.) I said, «Fine, how do we do that?» He said he had to charge me for the conversion. I was willing to pay but my husband said he could convert it to DVD version so my husband did it for free. My husband ended up converting the presentation to DVD format. I came the following week to test it and it worked well. I always wonder if that arrogant employee could’ve converted it himself. He kept saying how he worked for a big time radio personality. We don’t care, dude. Don’t be an arrogant braggart. Just help out your customers.
4) After we paid our balance, we did not hear from this company again. Our other wedding vendors sent us a thank you/​we received your payment. Reiterates the fact that they have poor customer communication.
The service provided by this company was NOT BAD (save for the arrogant employee). However, it was NOT STELLAR either. I would recommend hiring a company where the DJ owns his own company and that you know you’ll talk to him ahead of time instead of meeting him for the first time at your wedding, and where they have nicer office employees.

Dave Stripling from An Enchanted Evening was the DJ for my cousin’s wedding last weekend, and they could not have been happier.
Before the big entrance into the reception hall, he took the time to study everyone’s names and made sure to ask how to pronounce any name he wasn’t sure about. He played all of the songs on the couple’s list, at the right times and in the right order. He spoke clearly and was very upbeat.
I asked my cousin if there was anything at all about his service that she wasn’t happy with, and she said none at all, she was 100% satisfied.
BONUS:
My cousin, the bride, had picked out the extended version of «Everybody Needs Somebody To Love» from The Blues Brothers movie as the song to be played for when the wedding party is introduced into the reception hall. Not only was Dave familiar with the song and the movie — he had actually previously auditioned in-​character as a Blues Brother. He came in costume, hat and sunglasses, even the white socks.
He could not get the extended version, but he was able to edit his own track so it was just the right length. He adapted the spiel to the people and the current occasion and delivered it flawlessly. Either he practiced it to perfection or he is just really good on-​the-​fly. You can’t go wrong either way!

I had a great wedding. The worse part about it was the DJ. He was terrible. So the whole process started with my now husband and I having a pre-​meeting a few weeks before the wedding about what kind of songs we wanted played. We told the gentlemen please play decades then 2 hours of hip hop dance music towards the end of the night. We also gave him our do not play list. Everything sounded fine. A few days before the wedding, the DJ (who was going to host) called to confirm everything. We explained yet again what we wanted. My husband and I even gave the company a CD of music that we wanted all played during the pre-​ceremony.
The day of the wedding he arrived early and set everything up. Great! About an hour before the ceremony (my husband and I were there taking pictures before the ceremony), I saw the DJ and I said, «Can you please play a lot of Michael Jackson music when his decade comes up.» He seemed a little rough but responded, «Yea, okay, I got.» I was like whatever. He’ll do it. A little attitude won’t ruin everything. Maybe it was because he was rushed? He did have to ask me questions about something he printed. He said it did not print correctly and wanted to verify everything. Perhaps he should have done that a day before the wedding?
During the wedding HE DID NOT DO WHAT WE ASKED. We asked for him to play decades. NEVER HAPPENED. I wanted music like Frank Sinatra during dinner. OH AND ANOTHER THING! No one noticed that I cut the cake. Everyone was like «When are you going?» I was like «done and done?» At least my photographer was there so I have proof that I cut the cake. Maybe he should have announced it a little louder? Right after dinner he played a song that I didn’t like. Being the Bride, I thought I had vote power, right? He coped an attitude and was like, «I can’t change it.» I was like, «Change it.» After a couple exchanges the song was changed. He played only one Michael Jackson song during the whole night.
Then as my husband and I were taking more pictures in the hall later in the night, I heard songs on the do NOT play list. Thank god I wasn’t there to make him change another song… The song choice he makde were okay later in the night, however I pretty much chose the last 6 songs for the night because did not play the music I wanted. I had songs on the MUST play list and only 2 were played an hour before we had to leave. After the honeymoon I was curious to know if the CD we gave the DJ to play before the ceremony ever got played. I was told my multiple people no. I bought songs so they could be played (The company did not have them) and they never were played.
My husband and I wrote a letter explaining how unhappy we were. I mean let’s be real. We hired a professional company to go a great job not a mediocre/​bad job. Would I be complaining if a paid some college student who did this on the side for $ 500? No, because I would understand the risk I would be taking. We did not ever hear from An Enchanted Evening. Nothing. No letter, no e-​mail, no phone call.
I understand there are multiple people in this company. We had the guy would liked Mickey Mouse. So if you are to choose this company, PLEASE DO NOT CHOOSE HIM.

Just a followup after the wedding. The DJ they sent us was totally unexperienced. He had a haircut that made him look like an extra from «The Wedding Singer».
We gave him a list of songs to play. Well any extra songs he could fit in if he got through a good portion of our list would be okay. He plays all these random songs we didn’t ask for. There was Love Shack, a bunch of Michael Jackson (MJ died like 3 days before our wedding), and other shit we didn’t ask for. But he didn’t play half of our play list.
Then when friends of ours make requests he says that those songs weren’t on the play-​list and he must stick to the play list. But he gave himself free reign to pick what he wants. If people want Kanye but not Love Shack play what we want.
When I called to the DJ company to complain they said that it is traditional to play those songs. But we told them we didn’t want ‘traditional wedding music’.
They don’t listen and therefore my view of them went down the drain.

Overall, I would have to say that this was the most disappointing part of our wedding, and I would NOT recommend this DJ company at all. I have gone to a lot of weddings where the DJ was bad, and I just hoped that this experience would be a little different. We actually found this company because a friend of ours used their DJ company at their wedding and the DJ at that wedding turned out to be okay. We were impressed by the sales presentation we were given and thought that the cost of the service was somewhat reasonable. Up until the day of the wedding, everything seemed to be going okay with the planning. However, the evening of the wedding turned out to be a disappointment for us and our DJ was nothing like the DJ we heard at our friends’ wedding.
At the reception, the DJ started off on the wrong foot by not re-​confirming with the bridal party the correct pronunciation of everyone’s names. Even though the names were written down phonetically on a sheet of paper, several names were STILL pronounced incorrectly and worst of all, the parents of the bride were introduced with a completely different last name!!! Think about how embarassing it is to get the parents’ last names wrong!!! When you consider these are professionals who supposedly do weddings every weekend, you would think that they would make sure not to make these type of amateur mistakes. Apparently not the case with Enchanted Evening…
The next mishap was announcing the toasts out of order. The Best Man was originally slated to go first, however, the DJ asked the bridesmaids over the speaker to give their toasts first. After noticing the mistake, the bride, my wife, went up to the DJ to ask if he could make a change and have the Best Man deliver his toast first. My wife was shot down and was told that it was too late, and the bridesmaids had to go first. There are different reasons people want toasts given in a specific order and small details like these should not be overlooked. The DJ could have easily announced over the speaker that there was a mistake and the Best Man would start off with the speeches instead. It just shows what a poor quality of service was given to us on our most important day.
Next, we had asked the DJ to do the first dance immediately after we had given our own speeches. Again, we were shot down and the DJ said he would do it in about 10 minutes after dessert was served. For anyone that has had a wedding, you know how fast the night goes and how everything is on a set schedule so you can fit everything in during that one reception. When you are told to wait after repeatedly asking the DJ to do something, especially since this is someone you hired, it doesn’t give you a very good feeling on that special day.
Overall, I would have to say this DJ company was extremely disappointing. The biggest problem is that the head of the company gives a good sales pitch and really reels you in. Then one week before the wedding, they assign some random DJ to your reception who you haven’t talked to and you aren’t familiar with. So all the planning you have put together and communicated to the head people at the DJ company does not get communicated to the assigned DJ as well. Irregardless, we had a call with the DJ a few days beforehand to run through everything and yet, things still got screwed up.
I guess what also was problematic was the DJ’s attitude. He seemed very stand-​offish, like he thought he should control everything because of his so-​called 20 years of experience. Making mistakes is one thing, but being rude and disrespectful of the couple’s wishes just fuels the fire. In the wedding industry, I believe the most important thing is to make the couple happy on that one day so you shouldn’t treat it like it’s some small event and you have to maintain 100% control because you are the «professional.»
One more thing to mention, a lot of these DJ’s with the company are only part-​time. They work full-​time jobs and only do this as extra income on the weekends. Maybe that’s why we were assigned a DJ that was so apathetic and didn’t really care if, at the end of the night, we were happy or not with their service.
I won’t even get into the fact that the selection of music was not even to our liking. The bottom line is that I have wasted time and money with this company, and I would definitely tell any prospective clients NOT to use An Enchanted Evening unless you want to risk being disappointed.
I would agree with the other reviewer’s review that the people at An Enchanted Evening are very difficult to get a hold of on the phone and usually when you call there, it goes into voicemail.

This is a DJ service specifically for weddings. I just went to my first appointment over the weekend. I met two people and they were both very annoying, and not very attractive either (messed up teeth), etc. Im sorry, but as a DJ at my wedding, I want everyone to look presentable and this would not do. The person I met with his voice was very annoying as well, which obviously when you are a DJ, you are speaking to all of the guests, all evening long, so this matters. However, they did seem to know what they were talking about, but he talked for an hour straight, and I never got a single word in. It did not seem like a very personable meeting, more like — come in and get out. One guy even had jeans on and in the lobby they were playing annoying punk music — not what I picture for my wedding service. But they do have great prices… hmm…