Bob Rohrman Schaumburg Lincoln

Took a 2014 Lincoln Navigator with only 15 000 miles on it. Still under manufacturer warrenty
The air bag light was on
Passenger side wiper blade wasn’t working
And both mirrors passenger and driver don’t work properly. The passenger side mirror was screwed in so I wasn’t hoping for too much there.
First they told me the wiper is not under warrenty because the motor could have been broken because of snow? Really blame me. I argued that subjective, you kidding me. I never clean my Mercedes and have never had a problem, I gues ford makes cheap wiper motors on cars and that what they use to blame the owners. Pathetic I need it fixed so I said fix it, they quoted me $ 235 dollar and I have he written quote.
They told me the air bag light will be fixed and covered under the warrenty
They mirrors they said they couldn’t do anything with them. And they are not covered under warrenty– what!!! I can see the passenger one but the driver side is fine just down go down???
I suppose that the owners problem when they don’t work. I took the SUV to another shops dn they told me it’s a motor problem with the driver mirror.
Worst part is I went to pay and they tried to charge me around $ 1000 dollars I said what? She said yea the wiper motor is almost $ 400 and the diagnostics for the mirrors another $ 600… I said are you crazy! You gave me a quote for $ 235!!! Plus how can you charge me to check the mirrOrs if they are under warrenty. Just because you think so??? I said let me talk with your manager… The service manager calls me back. said let me figure out if I can do something, calls me again And says I will chagre you $ 600 for the wiper and hours worked, that’s a deal!!!
Again I said, listen… you gave me a quote and now you think you can change things on the fly, are you crazy? He said let me check the numbers and see if I can beat up the parts guy… So he calls me back and now says I got the wiper for you at cost, $ 215 plus around 2 hours labor at $ 130 an hour. I couldn’t believe the garbage I was hearing. I said I will pay and picked up the Lincoln Navigator and got the hell out of there…
Mind you my wife has a volks wagon Passat I have a Mercedes e500 never have I ever been treated like this at those dealerships. They always take care of their customer.
I just got the SUV recently, so people will all start asking me how do I like the truck, guess what I am going to say… The truck is good but I will never recommend buying from ford unless you want to be treated like a joke. Ford knows nothing about customer service, they think they can lie even after you have the quote they gave you. If anyone else is interested I have the quotes and receipts to show you the games they play.

I had 2 dealings with this location.
First, I visited this dealer a couple months back as I found the car I wanted online. When I showed up the car was already up front from a test drive and paperwork was being drawn up. I was a little bummed but took a look with one of their salesmen (who was absolutely great!) to see what they had on their lot. I did notice either a porter or salesman race through the lot with one of their cars which is something that does not appeal to me and shows lack of respect to the inventory. The car also happen to be the one I was there to see/​buy. The salesman was very helpful explaining options and their lease program however, nothing matched what I was looking for so I left. I ended up buying a car from a far location and having it delivered to a dealer close to me.
Then I had to stop into a Lincoln service department to have a spare fob programmed. So I stopped into this location for the convenience as the service waiting area is a little lackluster compared to others I have been in. Once I pulled my car in and got out I felt awkward not knowing where to go until a young lady finally approached me. She was friendly in the beginning until she learned I did not buy the car from their dealer. It seemed her attitude did a complete 180 which is not the right approach and I should have probably left right then but I didn’t.
I sat in the waiting area and while I waited I witnessed 2 employees complain right in front of me about «work». Boasting how they are the first one in every morning putting down whoever they were talking about. Then the ceiling started to leak on the floor. I brought it to the attention of the young lady behind the desk. She called someone but never followed up and the water remained on the floor for 30 minutes until I paid my ticket and reminded her again. I could have just not said anything but I didn’t want to see anyone slip and fall. She should have felt the same.
Once I got my receipt I looked down and noticed my name was spelled wrong… the young lady from the service department wrote down my name by copying it from my driver’s license and couldn’t get 6 letters straight.
Then I was told where to find my car — outside in the pouring rain… A nice final «thank you for your business».
I will gladly drive 15 miles out of my way to bring my car in for service somewhere else.

I was scared to bring my MKz here due to the fact that I have never been here before and I wanted an all lincoln dealership. I made an appointment 7 days in advance with a female over the phone. I showed up to my appointment at 10 am and after talking to service they said I had NO appointment, I don’t know why I wasn’t down on their books but I was not scheduled as far as they could see. I expect a lot more out of a lincoln dealership than that after all we pay a pretty penny for service and the cars we buy from them. After getting a little loud Devin (service manager) came up to me and asked what was wrong. I explained that I had taken the day off of work for this appointment wanted to take care of this recall before it carries on any longer. Well Devin took me right into his office, set me up in the computer and took my car regardless of having an actual appointment. I was grateful! Devin needed to keep my car over night for whatever reason and set me up with a FREE rental that lincoln pays for. Enterprise came right up to the door, picked my son and I up and gave us a step above my car, an MKs. I was shocked that I needed a credit card to get the rental but it was a breeze after that. I had the MKs about 24 hours, dropped it off at the dealership the next day and received my car back. It was so easy and convenient, and all of my warranty work was done. Took stars away due to the fact that I was not scheduled when I should have been. I even had the call history on my phone showing I made a call to their service number 7 days ago and had a 4 min and 57 sec phone call. Finding the entrance to Lincoln’s service garage was confusing. That was just irritating and well after all was said and done I was happy.
I needed tires as well and Devin said they price match. I called Sears and many other places and found a great price on Michelin tires. I wanted Devin to price match Sears but he couldn’t do it even thought he stated they price match I guess they «only have $ 50 to play with.» This didn’t make sense to me if you price match, you price match point blank. Devin turned my business away for the tires, he was charging $ 1300 out the door for 4 tires when I only spent $ 928 out the door at Sears, the exact same tire. I did my homework on these tires and saved about $ 370. These tires are the best of the best a person can get for my make and model of car. I was a bit disappointed in the turn away for tires but was just glad the warranty work got done. I’ll probably try them one more time if I’m not satisfied I’ll go to good old Tom Peck Ford in Huntley. After all was complete it was a better then I thought it was going to be experience.

Got my suv there today. Peter was my sales guy. Very friendly guy and they where able to wok with me. Very happy customer! :)

I was a little skiddish about paying a visit to this dealer initially, basically because my visit was a service drive visit and I have a very old Mercury that I have had since undergrad. I am not in a position to buy a new car and was needing TLC for a number of issues. My current employer recommended this service dept to me and I am glad I took his advice.
I was treated as if I had just driven through in a brand new Navigator by Devin and his dept. The professionalism, knowledge, and attention to detail was much appreciated. They got me a quick turnaround and I was kept abreast of all updates on my vehicle.
I work in the automotive industry and have witnessed good, bad, ugly, and all parts in between from dealership service and fixed operations. Devin and his crew are among the best I have ever encountered.

When I lost all hope in finding a car given my lack of credit and financial circumstances, the Bob Rohrman Lincoln dealership was able to help me get the car of my dreams.
Not only was the staff helpful and knowledgable, but also realistic and upfront about the process with me. I felt completely comfortable throughout the entire exchange and I would most definitely recommend this dealership.
No games, no hard-​selling, no gimmicks.
I’d like to give a special shoutout to Peter, Clint and the finance manager for helping me achieve my goal of car ownership. Without them, none of this would be possible.
If you’re stuck and don’t think you’re able to own a car, come to this dealership, talk with the staff there and they will do their absolute utmost to get you driving in a vehicle you love and can depend on!

Poor businesses practices.
Rude employees.
Price gouging.

After being mislead and incredibly irritated with other Lincoln dealerships, I was driving home on New Years Eve disheartened by the industry (again!), and saw a Ford dealership (which I thought also sold Lincoln) on East Golf Road and stopped in at 5:20pm (and again on New Years Eve) and asked if they sold Lincoln and they did not but the they related to the Lincoln Dealership just a little further down Golf Rd and knew they closed at 5pm but called a contact (Eric) at the dealership and asked them to wait for me and they DID!!! I arrived at 5:30pm and they greeted me with smiles, talked through what exactly I was looking for and low and behold, the only vehicle they had on the lot was the one that Eric was driving! During that evening they even allowed me to go and pick up my dog from the groomer (who was closing due to the Holiday) and bring him back in the dealership. So that evening we made an agreement that I would be in first thing in the morning to pick it up and close the deal — which was, admittedly, a wiser decision since the Illinois State Tax Laws changed and coming back the next day to do the transaction saved about $ 50 a month!
So a little hungover, I arrived on New Years Day and was greeted with enthusiasm by Amin, the sales person I had talked through options a while back with virtually (based on an inquiry I made on their dealership site). Knowing I was still somewhat hesitant they let me take the car for another test drive (Eric’s car, still at this time) and it impressed as expected. Upon our return we worked on finalizing the deal (which took MUCH effort, as their computer systems had not been updated yet to accommodate for the tax law changes) manually hand calculating the lease agreement, etc. (thanks Eric, who even went to the nearby Ford dealership to work together on this effort). They put up with my anal-​retentive, secondary calculations, big brother antics, until it all worked out and we arrived at crystal clear, accurate pricing (not suggesting they weren’t calculating correctly — but having to manually calc this all was quite a headache for all of us combined). Thanks to Eric, Ben, Joe and Amin in patiently working through all of it.
The service departments attention to detail when preparing the vehicle for delivery was disappointing, but the Sales Team committed to making things right when I return in a week or so to obtain my permanent plates (as the State of IL’s license plate system was down on New Years Day).
I’m very satisfied with the patience, professionalism, commitment, and endurance the team provided and thanks to the General Manager, Shelley for having the right team in the right place — showing all that honesty in the auto industry can still prevail.
Thanks Bob Rohrman Schaumburg Lincoln Team!

The salesmen were friendly and willing to work with you. I appreciated not feeling pressured but more like they wanted to help! Ask for Paul Van Duser.

This review is for the service lane only. I had a fantastic experience here. There was no wait like at other dealers that I had been to; I got in and out in 45 minutes! Got an oil change, tire rotation and new wiper blades. Very friendly staff, I was quite pleased after my terrible experiences at Ford. They washed the car and hand dried it which is always a plus.