Carson Pirie Scott Furniture Gallery

CARSON’S
ARTISTICA FINE FURNITURE
Table w/​leaf
4 Leather Pub Chairs
I was going to purchase an $ 8,500 + stunning table and chairs from Tom’s Price in South Barrington. Each chair was approximately $ 1550 and the table was $ 2000 at Tom’s Price. The table includes a leaf and will seat eight people, six people comfortably.
As I was leaving Carson’s and heading out the door on memorial day, a friendly lady at the front desk said, thanks for coming in and when I turned around to say you’re welcome, out of the corner of my eye, I spot this table that looked familiar! It happened to be the same one I was going to purchase.
Long story short, I purchased the table, 4 chairs for a grand total of $ 1,695 which included white glove delivery and set up at my house!
Selection is fantastic and the majority of their furniture is high-​end!
Customer service was out of this world! Delivery and set up was on time and flawless! An added bonus, the delivery personnel all spoke English!
Ask for: HALINA CZYNSKI
She will give you impeccable customer service and a phenomenal deal!

I am so disappointed in the LANE leather couch I bought. The couch started to peel right away and carsons sent someone out to spray the couch which it just came right off. I also bought the warranty which is a joke because they actually told me that some people have oils in there hair that take off the brown spray. Now it’s two years after I bought it and I’m stuck with a nasty peeled orange piece and it’s so upsetting that no one will do anything for me. I went through breast cancer treatment while this was all going on and no one would help me.
Thanks Carson I will never do business with you again… I never had any problems with natuzzi…
Gina

We’ve bought from this particular Carsons twice in the last six months. We picked up a couple of couches late last year and then last week we bought our daughter a dining room set. Both times we were very happy with the value and quality of the furniture and just as importantly, the level of service we received from our salesperson Sandy Nichols. Even the delivery guys did a nice job!

The merchandise is nice, but it is so dark in the store it is nearly impossible to really shop. The lighting in the store is very fragmented overhead spot lights, and not all cans have bulbs in them. It is not possible to determine the real look of any piece b/​c it is half as light as it should be in a retail store.
I had to go to another location to see the furniture.

Usually we find what we like and need here, including dedicated service. Found some things we wanted to purchase, again tonight, but couldn’t find anyone to sell it to us. Congrats on reaching retail nirvana! The ultimate state of needing no more customers!

Stopped in while couch shopping, but didn’t actually make a purchase. Was very happy with our sales rep (John). We laid out our budge, and needs and he work with us for as long as we needed and was never pushy or annoyed. Ultimately, we purchased another couch elsewhere, but John was a great help and we truly appreciated our time with him.

Venturing into the realm of couch-​shopping seemed like it was going to be a headache at face value; So many choices. So many options. So many dollar signs. However at Carson’s Furniture, they calmed any of my worries and I actually ended up kind of enjoyed myself.
Sandy was our sales rep and made the experience comfortable for us. There’s nothing worse than a lingering salesperson, and she was sure to give us our information then step away, and come back in perfect timing to volunteer a few more bits of info and answer questions we had.
I can’t say I enjoyed all the furniture they had to offer, but we knew what we were looking for and it really helped going in with a plan of attack. My parents have two Bauhaus couches so we knew we wanted that same comfort, and they carry the brand so we were there on a mission.
We found the L arrangement we were looking for very easily, then flipped through their massive books of upholstery options which we made a game out of: we each looked through the book and tried to determine which ones the other picked. Yes it’s a little cheesy (ok, a lot cheesy) but it made the task less of a chore and more of an event.
We went with a microfiber and some pillows. Pretty standard, but very soft. Aww Yeah.
When it came time to provide payment, we had our remaining questions answered then gave the magic card numbers. We had a little bit of a grace period before they ran the card, I think until they started manufacturing the couch, so that offset payment was nice to get the budget in order.
They also have a nice system where they can hold your pieces until the space is available to accept delivery. This was awesome because we were getting a very early jump on the furniture for our place, so with nowhere to house the couch it was nice to know they’d hang onto it for us.
I should also mention that we utilized a Goodwill coupon there. I honestly still don’t understand how that worked, I think if you brought things for donation you receive a coupon for furntiture? I’m not sure if it’s always valid, but we were fortunate to apply that to the order to save some cash.
I would absolutely recommend Carson’s to friends and family. Based on our experience, we enjoyed the entire situation and left excited rather than defeated. Apparently, according to other reviews, not everyone has had the same perspective. I guess it really depends on what you’re shopping for, so I’d keep an open mind.
Unfortunately the couch was just one thing checked off our long list of what to buy, so we may actually be back one day in the near future.
Also, see my upcoming reviews for Ikea, Bed Bath & Beyond… etc. etc…etc…

This is a nice showroom for quality furniture needs. Pricing tends to be in the middle to high range depending on the brand and one can find a few showroom pieces on special sale or discounts to be had on new (in house) credit card memberships.
The furniture gallery has a ton of sales specialists on hand and they’re usually found in the bedding area. Be prepared though, a few of them swim around when they smell cash and it can get annoying very quickly.

My wife and I stopped here on a whim (we didn’t even know the store existed), while looking for an entertainment center on New Year’s Day. The pickings were slim (maybe 5 – 7 styles), but we found one that we liked quite a bit.
The regular prices were quite high, but the store was having a 50% sale, with an extra 10% for the weekend, and another 10% for using their card (with 24mo no interest financing). So, we picked up a ‘normal’ retail ~$ 3900 unit for about $ 1700, with free delivery and setup. The unit was delivered only 3 days later.
We looked at other furniture, but didn’t see much else that met our needs/​taste at the time (we were refurnishing a room). The unit looks great in our home.
The sales people are clearly commission based, but that isn’t any different than most furniture stores. She was friendly and helpful. She gave us space to look, pointed out where the other units would be, and reappeared at an appropriate time. I think we only waited about 5 minutes longer than I really wanted to. Not a big deal.
I only took off a star since I feel that the retail price was too high, but who pays that anymore?

I’d give them a half star, if I could. That half star would ONLY be for the nice furniture they carry.
This past weekend we were out and about shopping for a new mattress, possibly a headboard and TV stand. We had received a $ 500 coupon. So we went in and looked around. First, I was a little confused as to where the sore was located, the lady who answered the phone was BEYOND RUDE! I even said to my fiancé, she better hope she’s not our sale lady! When we walked in, she was sitting at the front desk area. Not one single «Hello» or «Can we help you», or even «do you need anything?», the only thing we received from her, was one nasty look!
So we finally made our way to the mattress area… after we walked around the store for almost 45 minutes. Out of all ten plus sales team standing around, one person came up to us.
Alison was our sales assoc, she was nice and friendly… with that being said– she went straight to the higher end beds ($ 5k and up!!!)
On top of that, she knew NOTHING about beds… if we asked her a question, she responded with «Not sure, let me go ask» or rambled something out that made no sense at all. She was friendly, but not motivated to sell us a bed, or even get us in the right price category. I informed her that was way out of our price range and we also had a coupon for $ 500 off. She informed us, that it could not be used on any items that were on sale– which had a $ 30% discount. She was not willing to give free delivery or a free bed frame. We did see a headboard and nightstands that we liked… however; after the lame service we received, that was going to be the LAST place that I would make a purchase from.
So overall, I will never step foot in this store again. which is rather sad. We LOVE shopping at Carson’s. After this experience, I’m pretty sure I will never shop at any of their locations again.

To Carson’s sales representatives:
Please consider changing the ceiling spot lights in your Schaumburg furniture store. They are bright amber and do not accurately reflect the actual fabric color. When your customers are purchasing a custom made item (and are unable to get their down payment returned or credited) the sales person should recommend that the customer take a sample of their chosen fabric home to see the true color in their home. (we don’t purchase expensive furniture everyday and therefore don’t realize this is something to ask for). We ordered a Sherrill brand sofa in a camel, heavenly brown which was actually in the store sitting under those spotlights. In the store it appeared to be a lighter, more golden color but in our home looks greenish-​brown. We are far from satisfied but have no recourse. I guess it’s buyer BEWARE!!!

I actually stopped by when comparing new mattresses about a month later, hoping for a better experience but met disappointment — yet, again.
I was looking at mattresses for close to 10 minutes before a sales person approached me (big surprise) and then she just tried to talk down the deal I had at Macy’s and push me in a totally different direction. The sales person was never really focused on me, she stopped to take a 10 minute phone call and help 3 other customers. I ended up leaving and getting irritated because it was a complete waste of time. She also came back over after the phone call and said she hates people that bargain with her!!! Thanks for the info — I guess? What does that have to do with MY potential purchase?
I am done considering Carson’s furniture for anything. Other stores/​sales people are looking to win business by truly helping the customer and limiting the games.

Love the Store in Aurora/​Naperville and the Carsons Outlet is a few blocks away. So you can pick up your furniture instead of waiting for delivery.

After shopping other «higher» end furniture stores, Carson’s prices we felt were fair/​lower for the same name brands. The service was great! Jay, our sales associate, was helpful, informative and gave us good insight into quality and craftsmanship. He did not just «SELL» us the most expensive pieces he could find, he educated us and helped us find good value for our large family (4 little ones). Also, one piece did arrive slightly scratched and the exchange process so far has been a very pleasant surprise. We will continue shopping here.

After going through a number of furniture stores this past week, and enduring the overbearing (clearly commission-​based) employees, we attempted to sneak into Carson’s undetected, and made it surprisingly far.
We were specifically looking for sofas and entertainment units so we initially headed down to the lower level that contained all but 5 leather sofas (all of their prices rarely if ever dipping below $ 1500 a piece).
The pieces were attractive and some of them were comfortable, the shocking price tags are what finally deterred us. It eventually evolved to us searching for price tags, rather than searching for sofas.
We were approached by three separate sales people, after our purposive skirting of a cluster of them — yet it was not until our way out of the store that the final saleswoman informed us of their 20% off sale, free delivery, and 12 mo. no-​interest payments (if you spend over a $ 1000) on your Carson’s card and 24 if you spend over $ 2G. If we had initially known this, then we would have looked at all of the sofas differently, in a more positive light.
They did not have many options that piqued our interest, and the options that they did have were wildly overpriced. They should use a portion of their large profit margin and apply it towards better marketing.

I’d have to disagree with the last review on Carson’s furniture. My fiancé and I bought our leather furniture two years ago and got a great deal. We got 60 percent off of natuzzi furniture set (italian leather) and i believe it was 40 percent off our other set. So all in all, we got two full size couches, two loveseats, a full size leather chair and ottoman for 3500 =). Not too bad for leather if you are askin me =).

The prices are amazing for real furniture!!! My family and I have bought many pieces of furniture from the schaumburg location. I compared many prices from other furniture locations and carsons wins every time. You can same money and go to Value city or Ikea yet the furniture from a cheaper place looks good from a distance. If you want some solid furniture, great customer service and organized dilivery carson is wonderful! I usually purchace items from a saleman named Rick and he is extremely knowlegble and not pushy. Other sales people tend to be somewhat stocking you from one dep. to the next. My parent purchaced a coffee table for under 200 and its beautiful!