Children & Teens Medical Center

The doctor I called for urgent care said he wouldn’t help me for an emergency bc I’m not one of his patients. I said okay hung up and tried to call someone else. Then this doctor calls me back to chew me out about calling HIS URGENT care like at 11 o clock at night. I do. not. Have. Time to argue with a doctor when my baby is in distress! What kind of a practice is this!!!

Extremely dissatisfied. Willing to lose patients over a $ 25 co-​pay. I tried a few times to dispute a co-​pay for a suture check.
I was told to come back in 7 days for suture removal, we come in as instructed, the dr looks at her sutures and decides they are not ready. We returned 2 days later and they were removed. Instead of waiving the first co-​pay as a courtesy, since nothing was done except look at it, they insist I pay for both visits, even after expressing my concern 3 times. To top it off, the dr throws in another diagnosis to bill for, that she didn’t check at either of these visits. There a other instances leading up to this that leave me with no other option than to find another pediatrician for my kids. I suppose they have so many patients bringing in money for them, they are willing to lose some over $ 25.
**Also, misdiagnosed my daughter, leading me to make an emergency room visit to find out why my daughter was in so much discomfort. Turned out to be pneumonia, but ruled that out at our visit (another $ 25 co-​pay that could’ve just gone towards the emg visit) because her labs looked normal. I was told a chest x-​ray is needed to determine pneumonia by the ER dr, not a lab test.**

I don’t understand why there are negative reviews. I love this group. All the Drs. and staff here are amazing! My son is 4 and has been going here since he was 2. They are very good at explaining things and awesome and at overnight calls and helping in emergency situations.
If you don’t like waiting in a doctor’s office, well that is just tough. That is called life. My son loves going to this group, and listens and behaves well, even when he gets a shot.

I would think twice about coming here especially for newborns. My newborn had to wait one hour (despite having an appointment) and a different doctor was sent to see us only after we created a ruckus otherwise the wait would have been even longer since it was lunchtime. We might have had to wait for 2 – 3 hours also since nobody came to check up on us. The staff has a callous, mechanical, unsympathetic and detached attitude.

I don’t understand why there are so many bad reviews this place is better than any other office I have been to. The front staff very nice and the wait time is not that bad if you get the first appointment of the day :) the doctors are really nice I really like Dr. Megahed, Dr. Voight and Dr. Sommerfeld. Also, There is a new office manager who is better than the last one. This office compared to like a big chain like DuPage Medical Group is so much better customer service wise and will always get back to you. I recommend this place if you are looking for a family practice rather than a chain practice.

Long waiting time 20 – 40 min. Seems nothing is changed since 2011.

Horrible experience! Took my daughter to this place for 2 ½ years, trusted the doctors, there are many in this practice, very nice but very pushy about vaccines. After my daughter had bad reaction I decided to spread out the vaccines and delay some and when I mentioned this to the doctor visiting my newborn at the hospital, he told me to find another pediatrician, office manager didn’t even care when she called to see why we’re switching.

Never had an issue with this place. All staff was always very friendly and helpful. Dr. Voight paid attention to what I said and had some great answers and was always very caring and genuine when it came to my child. I never had my child go through the sick area like the other reviewer said, but stuff happens I’m sure. The only downfall is the wait time. Even with an appointment I’ve waited a half hour to get in, but other times we are in and out. Guess it just depends on the flow that day. I always go into any doc’s office assuming I’m going to wait. So I guess I was prepared for that. Overall this place has never given me any reason not to return. They even have great online program for your childs records which is free and easy to navigate. I’ve been going for a year and a half now and had the help of Dr. Voight diagnosing my child with Juvenile Rheumatoid Arthritis and suggested a great rheumatologist. I wont be going anywhere else anytime soon. Very satisfied!

used to be better, i have been going there for last five years but currently the office staff has become so rude, thinking of switching doctors. Before they used to be prompt on time, but now every time you have to wait 30+ minutes.

Stay away from this place. The office manager called me a liar on the phone. They take your kids through sick kids area of the building and then they say it’s not true. Multiple times we hat to wait extended periods of time to see the doctor with an appointment. We had to move our kid to a new doctor because of this place unprofessionalism.