Clear Complexions

do not go here! the girl at the front in charge of billing (who does not speak english well) messes up billing non-​stop and then sends you bills of office visits she cancelled. when you call back to explain they cancelled this appt and your’e still being billed they never call you back and send you to collections! (not joking) now im getting harassing calls from a collection agency for a $ 35 bill of an apt i have never been too. when i finally called the office and let a message that im going to report to the bbb for unethical biz practices she started screaming at me that i dont know what im talking about and unless a mistake (you think?) they would not bill for an appt i didnt attend…
its a shame because i like the doc (although sometimes can seem off) and his prescriptive facial medicine, but for the ridiculous of their billing dept i am never going back there!

If I could leave 0 stars I would. This place is a joke. After looking at my skin for 2 seconds the doctor insisted that I try their line of skin treatment which consist of Benzo peroxide and cost over $ 120 (not covered by any insurance.) After I told him that I was a nurse and what my concerns were he told me well let me write you a prescription what do you want me to write you. Extremely unprofessional. I felt like I was talking to a sales representative working straight off of commission.

I’m giving this business only 2 stars for having a good dermatologist, but waiting for more than 30 minutes for nothing doesn’t give this place any justice. Last time I was here, I walked out after waiting for an hour and right now my wife walked out after an hour also. At least my wife had a kind heart to reschedule for another day.

I started using them maybe 15 years ago when my breakouts first began. I would go to the one in Oakbrook terrace but since they closed, I went to the one in Schaumburg. It had been maybe almost a decade since I used them but I think they did a fine job in the two times I visited them. It wasn’t quite the same experience that I got when I went to the Oakbrook one, but it still works. My breakouts happen much less often now. I think that’s a mix of their services plus the products Ive purchased from them.

After trying several dermatologists and endocrinologists that couldn’t do much for my adult, hormonal medium acne on face, chest and back who’s conclusion in the end was to put me on birth control (which I refused) I finally found this amazing place!
Rustic yet effective I am so pleased to say that after years of struggling with acne I have made huge improvements! The doctor was realistic with me and suggested a personalised array of not so expensive products!
This is one of the only places that I know that do extractions with a needle, just like in Europe, and it works! I am so happy with the progress thanks to Lisa, she is really amazing!

It seemed that the place was more concerned about selling their products such as facial exfoliators and moisturizers which are, by the way, expensive. My acne is not even bad and the doctor acted like it was the worst case of acne he had ever seen. The doctor suggested I go on Accutane right away which is really scary stuff. The doctor also wanted me to have acne surgery within a week. I honestly came out of the place more confused than going in. I will never go there again. The staff gave me samples of their facial exfoliators and, when I tried them at home, they made my acne become more inflamed than ever. I feel like the doctor didn’t even discuss other options with me.

I went to Clear Complexions for a medical facial and got burned by the cleansing peel. It left scabs next to my mouth. I called the doctor to get some type of antibiotic ointment so it wouldn’t scar and he didn’t even call me back! I finally spoke to the nurse who offered to help put make up on it because I had a wedding that weekend. I was going to let it go but now it is about 8 months later and I have a scar next to my lip from the scab. This place is horrific. The doctor should have his license pulled.

I am shocked by the negative reviews. This place is great. Angie is the best!!! She works miracles and is a great person on top of it. My skin is clear and always has a wonderful glow thanks to her! Been going here for over 11 years. Keep up the good work!

Had an appointment for facial and when I got there they ask me if I want to see the doctor and the insurance will cover it. I said I will pay out of pocket they don’t have to bill my insurance. So they did my facial and somehow the one doing it convince me to get a doctors consultation. I said I don’t have time so she let the doctor come in to the room while she’s finishing up with my facial. He ask a couple of question and not even 10 minutes he left. So my bill came, insurance only covers 90 dollars which is more than the facial charge of 88 dollars and I am charge for a co pay of $ 32.00. So I called the billing company and directed me the clinic to discuss and explain the charges but the office always get my info and told me that they will call me back. So this happen for a few times that I get a bill I call the billing dept and then tell me to call the clinic and then receptionist will take a message and nobody will call back. So I assume they just don’t care and forgot about it. I actually had another facial after a year and decided to pay cash because they billing for services they didn’t do or explain and even charge you for co pay. A few months later I received a notice from a collection agency for the 32 dollars co pay that I’m trying to clarify but never get to talk to anybody. I actually just call them to clarify and receptionist answered and same old story, took my phone number and it’s been 2 hours and no one is calling back. So beware because they will try to charge your insurance for services that was not rendered. I Don’t Recommend this place for dermatologic issues or even other skin care services.

I really believe the doctor just likes to hear himself talk. the staff doesn’t even seem to have much respect for him.
Last time I was there I asked about a skin cancer screening & not only did they not do them, they didn’t have any place to refer me to. I thought that was kinda weird for a dermatologists office.

If I could give this place more then 5 stars I would. While I was a teenager I started going here since I had bad acne. Within a few months it was under control. Not gone, but much, much less. When I went to college I didnt get the facials, but I stayed on the products, which worked pretty well without the facials. Since I moved back to this area about 4 years ago I have been going to the facials and still using the products. At first I would get a blemish here and there, but after a while its almost nothing. If im really stressed and something does come up between facials I call Angie up and she will give me a steriod injection and the pimple will be gone the next morning. (if you get these injections make sure you dont have plans after!) In the morning the pimple will be gone, maybe a little red spot will remain, but nothing that a bit of coverup cant fix. So I highly recommend this place, I’ve been going here for maybe 10 years, and consistantly every 6 weeks for facials for the last 4 years. I have reffered about 7 people here that all go on a regular basis as well.

Clear Complexions was recommended by two of my friends that go here on a regular basis and have great skin now. I was struggling with the same acne problems for years– tried everything under the sun and went to a few dermatologists. Nothing worked until I gave CC a try. I’ve been going there for about a year now and my skin is completely under control. Stick with the recommended medical facials (I go monthly) and use the product combinations the doctor specifically gives you for your skin. He gave me a peroxide mask that was pretty intense at first, but made it very clear to ease into it. Use your own judgement– if your skin gets red and irritated and skip a day or use less. Now, I swear by the products and highly doubt I’ll ever use anything else. And for the facials, Kelly’s the best. My 2 friends and I all go to her.

If I could give this place a negative rating I DEFINITELY would! The doctor did not listen to anything I said about my skin. He was against antibiotics, which I am not a huge fan of, but I know they can work wonders.
He, however, insisted that we use a peroxide cleanser and a bunch of other junk, yes junk, on my face. This was after I told him that I have extremely sensitive skin, but he insisted that I would be okay.
This crap turned my skin into a red, irritated mess with skin constantly peeling.
But this isn’t the end of it. The doctor suggests you get «medical facials»… there is nothing facial about it. The «esthetician» would clean and then poke at your face with needles to extract the acne. Then, if you have a really big one, she will insert steroids into your face with a needle.
The steroid injection does work, however, a little too well and can cause your skin to pucker leaving HORRIBLE marks that look like acne scars (potholes). Luckily, they will go away one day (it took months for mine to go away).
I left this place with acne scarring (I have very fair skin) and puckered skin.
DO NOT GO HERE! GO TO ADVANCE DERMATOLOGY!!!

I know, I know. why the heck am I gonna go to get a medical facial. Alot of people ask me that. Maybe it’s because of my metrosexuality. Maybe it’s because I’m vain. Or maybe it’s because I just want to keep myself looking young cuz I hit the big 3.0. WHAAAAAA
It’s ok, I haven’t had a medical facial cleaning since I was about 16. I rarely have had acne since after puberty. But why not right.
The only one thing I can give advice about is to make sure you make an appointment, they book up pretty quickly. I think about a weeks notice should suffice. My first time going here, I was almost turned around because I was late. I was about to just say screw it, since I came all the way after work from Northbrook during rush hour. So you all should feel my pain and road rage. Luckily for me, someone cancelled and they were able to put me in right away.
The procedure itself was pretty forward. Clean the face, add the cream to exfoliate, rinse the face, then add another cream to open the pores. I was put under a steamer to really open up my pores. After about 15 min, they came back to put this big magnifying glass to stare at the nastiness that was about to come out of my skin. I was thinking earlier, while I was waiting, how back then when I was a kid, my previous dermatologist popped my zit and it splurged on her face. That’s what you call a facial. ***DOOHHH*** but anyways, they did a great job picking inside my pores with a thin almost syringe like needle to remove all blackheads and whiteheads. They rinsed my face and then added a moisturizing lotion. After the whole procedure, I can definitely say my face was much cleaner and also smoother. During the winter time, my face tends to dry so I can feel how chafe some areas near my cheeks can get. They did a great job.
I came back about a month later for a follow up and gotten another treatment. They told me I didn’t need to get one till probably another 6 mos or so. So I’m making this like my dentist, a must go. Since I am no longer a young buck. I need to take care of myself. I’m soo vain.

Love the products they have for skin care. I use their Medicated Scrub wash, and it gives amazing results. I haven’t found anything that works so well on my skin. The prices are a little high for face wash, but worth it for great skin. An 8oz bottle costs about $ 31, but it lasts a long time.
They offer acne treatment services as well, and I know it used to be covered under BCBS, so if it still is, then you should try it because it works really well.
I just want to add that I resumed using this product after I started breaking out the last couple of weeks, and my skin is amazing. No breakouts and its become very smooth.