David’s Bridal

I am sorry I decided to have my bridesmaids order their dresses from David’s. I’ve made about four trips there with my different bridesmaids and also looked for a wedding dress there. Honestly, I liked them at first. A few of the girls are super sweet and helpful. My first problem came up when one of the bridesmaids was the first to place her order out of state. They had the wrong color on my profile, and if my bridesmaid hadn’t noticed, chances are when all of my bridesmaids called in to place their orders, all of the dresses would have come in the wrong color. And this was after I had gone in with my sister and finalized everything with the style and color. When I called the Schaumburg store to check what my profile said, they did indeed have the wrong color, as well as numerous other bridesmaid dresses listed for me. Who knows what they would have ordered for my other bridesmaids! My other problem is that they do not carry swatches of all the colors. They also cannot order them for you. I was told to go online and order one, but my color (Parfait) is not able to be ordered online. So now, in order to match the groomsmen ties, I am going to have to borrow one of my bridesmaid’s dresses to bring. What a pain! I really cannot believe that they are unable to get a swatch for a dress that they sell! The final straw was when I went with my last bridesmaid so she can try on sizes. They were super rude and seemed annoyed by how busy it was that day (President’s Day). They did not even acknowledge us at first as we stood at the desk to check in for our appointment. They hardly had any sizes in the dress for my bridesmaid to try on. They kept bringing other dresses even after I explained that the dress had already been picked and we were just there for sizing (shouldn’t this have been in my profile?). I am truly disappointed and would not recommend to anyone. I am glad I did not get my wedding dress from them!

I have been here several times now I would say wedding dresses are good but my review is for the bridesmaid dresses.
First was for my sisters wedding we got our bridesmaid dress here and the day of the wedding I was glad I packed my sewing kit because every dress fell apart. We got black chiffon one should illusion neckline dresses. On every single one the one shoulder strap broke. We had 5 dresses all in different sizes same issue.
Second was for my friends. Every single bridesmaid had an issue with fit and customer service. We mostly ordered through the store and they said we would have 14 days to pick up when they got in. Cool to bad it wasn’t true. The maid of honor got a nasty call saying she needed to pick it up the next day or she will be charged. She couldn’t and they called the bride! What is wrong with you people! Not to mention the stress some of us have been going through trying to find the right size. Don’t go with the size that the sales person tells you. We did none of them fit.
I went to find dresses for my bridesmaids and left empty handed. They have a poor selection of navy dresses. The styles fit weird and all the lengths looked awful on my girls. Plus I felt like I was running my own appointment. The lady didn’t get us other sizes my mom did. We had one fitting room for 6 maids. Brides don’t go here! Good somewhere else for yours bridesmaid dresses!
Also don’t bother calling the store they will simply put you on hold for 30 minutes. You call back and they hang up on you. Such a waste of time!

I was surprised by David’s Bridal. My consultant Donielle was the sweetest, really took the time to listen to what I wanted, and liked. She grabbed dresses for me, and I am going back to try on 3 that were my top favorite. It really was a great time, plus they let you take pictures!!!

I’ve said this before and I’ll say it again: I don’t like shopping, wedding dress shopping included. Because of this, I’m probably a difficult bride to deal with because you’re just not going to get the whole «Say Yes to the Dress» sappy-​gushing-​romantic-​bubbly-​super into it-I’ve got every detail worked out– bride from me. Yes, I had a dress in mind: a € 3200 silk dress by Cymbeline I saw in Dijon France in 2012. It was beautiful, it was perfect, it was simple, it was what I wanted… and it was too pricey (plus 3 ½ years later) so I didn’t bother attempting to get my hands on it now. But I had a photo, so it was what I was basing my searches on.
This was the second time I had gone out dress shopping, first time was at the Lombard David’s Bridal, which was very unsuccessful. I set an appointment online shortly before setting out for the Schaumburg location with 3 companions (right at opening time) so they were expecting me (I’m assuming this is advisable to do). The associates who helped me were nice (2 women helped me over the course of my visit), though it took some time to really convey to them what I wanted. They started out having me browse the racks, which I did for about 30 seconds before deciding that it would make me suicidal, and instead showed them my photo and asked them to pull similarly styled dresses. I did give a few clarifying details: no excessive sparkle, no excessive poof, no strapless, no funky texturing, nothing super sexy, nothing over $ 1000 (for Pete’s sake, you wear the dress once)… I wanted simple. They started pulling dresses– none of them looked like my picture in the slightest, but I tried them on anyway to get a vision. I had to clarify more: less structure in the top, structure made me look like I had a loaf a bread on my chest instead of breasts. Ok, improvement in the selection, started seeing some things that were better, but still not quite right. Ok, more clarification: no structure. We started pointing to things in their bridal book. We pointed to one that looked very promising; we were told it was kind of a «Vegas dress”– you know, for the «need a dress now» kind of bride. I tried it on anyway– finally, what I wanted! It was comfortable, it was simple, the cut looked nice on me and the back was pretty. It didn’t need alterations, and the price! oh the price: $ 160! Boom! Done! I did try on one more dress, that was definitely a contender, but it would’ve needed expensive alterations for length because it was lace… plus it cost $ 600.
My original intent was to try on a dress similar to my France dress to see how the style looked on me, and then have my grandmother make it, but $ 160 couldn’t be beat. I may not be a Vegas bride, but I’m very happy with my «Vegas» dress. Honestly, I could probably shorten it after the wedding and make it a pretty, formal, summer dress! All in all, my experience at David’s Bridal was fine. Associates were nice, store seemed nice, and I eventually was able to convey my vision to them. Though I’m super psyched about getting married, I think my shopping style is a little ill-​compatible with bridal sales people; thankfully, we all survived and accomplished our goals. This review may not be the most helpful since it’s mostly my shopping story, but I guess my message is BE SPECIFIC and if you can have some dresses picked out already, do so.

IF THERE WAS A NO STAR OPTION I WOULD CHOOSE IT!!! IT WAS HORRIBLE! Please read this and never go there!
I was shopping for my courthouse wedding dress, I had made an appointment and I wanted to be in and out since I had my 8mo. With me. I was greeted and checked in my the receptionist in the front. She asked me the same 2 questions twice, because when I answered both the first time she didn’t listen.
I was stared down at by other brides there, not sure if because I was a bride with a baby or because of my ethnicity (since my sister and I were the only ones of my ethnic group and don’t look as «well off» as the other brides there.
We had to wait for the consultant avout 10min. She finally yelled my name and managed to find me. I told her it was a SIMPLE courthouse wedding and I wanted a cute short dress and I wanted to stick to less than $ 200. She directly goes to the short dress section and just pointed and said «Well this is our short dress section.»
I told her they were over my budget so she went to the clearance, I glanced once after waiting standing there for about 2min. She was looking on the sale rack, she looked frustrated and was shaking her head.
She then came with the ugliest short dress that was 2 sizes smaller and said that was the only short dress on sale. My sister and I then went to look at the $ 99 sale (since I had seen some online) I ended up choosing one that was one size larger and fishtail. I tried it on and when I got out the fitting room she just looked at me and I told her
«Ok I’m taking it!»
SHE REPLIED «What do you mean you’re taking it??»
I said «I’m taking it, I’m buying it.»
She had a confused look and she asked «Well how are you buying it? Are you financing it or credit?»
I just said cash, it is $ 99 right?
SHE LAUGHED and said «Oh! Okay then awesome!»
I rang the bell, she then asked me what my measurements were. I was confused and asked her why, and she said because they have to be recorded.. I guess she had to do that earlier before even looking for a dress for me but she probably thought I wasn’t going to buy anything. She then said my dress was at register 3 and walked away. NO CONGRATS, NO THANK YOU, NO IT WAS MY PLEASURE NO NOTHING! I hate her for ruining my special day.
At the check out the girl made me stand there infront of her at register 3, NO «hi I’ll be with you in a moment», nothing, i just stood there waiting.
She had trouble believing it was that price so she had to ask the cashier next to her, questioning that the tag said $ 99, (as if I would of changed the tags) I can’t believe that I was judged by my appearance or by being a mom or my ethnicity.
I honestly felt discriminated, humiliated and disappointed. I hate this store and my family and I will never return.
Consultants name was Ruby.

What a nightmare. They clearly value quantity appointments over quality of appointments. Samantha, my consultant, could not have been more uninterested.
I had a 2pm appointment which I was about 10 minutes early for. A girl at the front desk asked for my name and looked up my appointment and then walked away without saying a word. When the second girl at the desk was done with her customer she asked if I had been helped and I said that they had taken my name and nothing else. She apologized and gave me the customer profile form to fill out. I quickly filled it out, at that point it was 1:59pm and she said «someone will be with you in 1 minute.» At 2:10 my mom approached the desk and asked if our consultant would be with us soon, the girl said yes. A few minutes later Samantha came to great us. I had another appointment immediately after (which I think is pretty standard and would have worked out no problem if my appointment had started on time) so beginning the appointment almost 15 minutes late when the entire appointment is only an hour total isn’t great. Samantha told us to look through the racks of dresses and then she would also pull some dresses for me. She came back about 10 minutes later and asked for what we had picked out (which was very difficult to remember in all the racks of dresses since you are very strictly told not to pull any dresses out). She was empty handed and the changing room she led me to was also empty so I asked if she had pulled any dresses for me and she said «no, let’s just see your picks for now.» Uhhh ok, then why even have a consultant? I tried on 3 or 4 dresses but only kind of liked one. Samantha told me to go ahead and get dressed and she would write down the info for the one dress. When I came out of the dressing room she was no where to be found, we glanced around the store and asked up front for her but she disappeared into thin air. Great service.
Additionally, the dressing rooms and waiting area are very small and not very nice. I brought 3 people with me, which I don’t think is unreasonable when shopping for a wedding dress, and there was only enough room for one of them to sit down while I tried on dresses. It was extremely crowded and there were quite a few kids screaming and running around everywhere… not exactly a pleasant or relaxing experience.
I also didn’t really think there would be a huge difference in the quality of their dresses versus a store that’s a step up (dresses around $ 1500-​$ 2500) but there is a HUGE difference. It is definitely worth it to pay a bit more. And if you are really on a budget, you can still find a dress under $ 1000 at a store much better than this one.

So far my review is only based on service of purchasing my dress. I have yet to get it altered since my wedding is in October. However, so far I have no complaints about this location. Donielle was the girl taking care of me and she’s been nothing but a breath of fresh air! Any questions I had she answered, and I love working with her. I can’t say enough good things about her. I will be working with her again for my bridesmaids dresses and I’m so excited about that! Keep up the great work!

I had never been a fan of David’s Bridal from stories I had heard from friends. However, due to having 2 bridesmaids out of state I thought this might be the easiest route. The first time I went to the Woodfield location I worked with Donelle and it was a horrible, horrible experience. I had told her the two colors (Pink and Grey) I had wanted to see and have my MOH try on, she tells us to just pull any dresses. So we grab a few because we weren’t sure what colors they came in, while my MOH is trying them on she was NO WHERE to be found. For almost 45 minutes I was grabbing different dresses that my MOH could try on because our stylist was MIA. I found one I liked, I tracked her down in the store and asked her what the lead time was and what colors of pink it came in, she then informs me it doesn’t come in pink or grey. WHY WOULD YOU WASTE 45 minutes of my time allowing me to look at dresses that do not come in the two colors I specifically told you I had wanted to see?! That just blew my mind. We left. With No progress other than a feeling of NEVER wanting to go back there again. Now, I understand they work with more than one client at a time, but a check in to see if we had questions or even to tell me which dresses we had we should put back because of the colors would have been nice.
In the midst of my anger, someone suggested I try the Lombard store which ended up being WAY Better! Nicer people and just over all better customer service. However, after 2 visits there and wanting to see a grey color they didn’t have I was stuck going back to Schaumburg.
This time, I worked with someone named Destiny and if I ever have to go back I will request to work with her again. She was patient and very nice, she was putting other dresses away but she never made me, my mom or my MOH feel like what she was doing was more important than helping us. Thanks to her– I decided on the dress for my bridesmaids and it was a weight off my shoulders. We had gone to 11 different salons and bridal stores, only to end up back at the one I was dreading. Destiny made me feel great about my color choice and other ideas with flower colors as well. She seemed to be the best person to work with from my experiences between both the Lombard and Schaumburg locations.

Buying a dress here wasn’t the problem, (besides the fact that they wanted me to pay for shipping and didn’t give me any tracking info, among other small details that they should be providing me…)
Donielle was helpful and accommodating. I will say, that part of my experience was good.
Long story short, they couldn’t get the dress in the color/​size I needed in time for the wedding, so I needed to go a size up and get it altered.
Donielle quoted me 15 dollars (this is after I asked her to confirm the price with the seamstress and make sure it was a reasonable amount of time to get the dress done in.)
This is where the problems begin.
I go to my appointment for alteration and Dalia tells me the total for «what I want to have done» is going to cost me 90 dollars, (25 of that being the «expedited» alterations). She explained that the 15 was the cost of only doing small areas on the sides, not «everything else that you wanted done».
I could deal with the circumstances of the situation, but what I could not deal with is this locations complete lack of customer service. Dalia was super snide on the phone, in person, and completely un-​empathetic to the situation, nor did she or anyone else want to own any part of the miscommunication.
Never again will I shop there, or any other location, and I encourage anyone to make this your last resort for alterations of any kind.
Being in customer service, this is a harsh reminder of how NOT to be.

David’s Bridal was my first stop for wedding dress shopping and I am so thrilled that it was! My stylist, Doinelle, was AMAZING, I cannot rave enough about how wonderful she was. She listened carefully to me and found a few dresses that catered to what I was looking for, and ended up finding the perfect dress for me. She was so patient, though, and helped me try on a bunch of dresses that were very different in style. She walked me through sizing, ordering, as well as the pricing associated with alterations in a clear, understandable manner. I came back a month later with my parents and she was just as wonderful, just as supportive, and made the experience something really special for my family and I as I said yes. I am so happy with my service, so excited about my dress and will recommend Doinelle to every one of my friends. Thank you so much!

Carleen at David’s bridal is absolutely amazing! All of the dresses I had been looking at online and was prepared to try on were «retired», but by listening to me and looking at the pictures I brought in she was able to find an even better dress that I am in love with and can’t wait to wear! She even came in two hours before her shift the next day to help with bridesmaids dresses. When you go in to David’s bridal make sure you ask for Carleen, she will make your dress shopping experience exciting and stress free :)

I went here last October for dress shopping, it was my first and only visit to shop for my wedding dress. I did A LOT of research before I came in, picking 5 favorites from the David’s Bridal website and looking at other shops websites to ensure my tastes were the most desired.
I had a great sales person, who took care of my party and myself very well. She was awesome, sorry I don’t remember her name yet I would love to have her help me for any need I would need at David’s Bridal in the future. She saw my list of top 5 picked a few of them and some that were like my favorites. She wasn’t pushy, no sales tactics and she even asked a few times if I was sure this was «my» dress after I told her which one I was going with. She also helped my bridesmaids with finding their dresses (since I let the girls choose each different due to different body types). I was excited that I found my dress and that it was also on sale! Thanks for providing a good wedding dress buying experience!

David’s Bridal was my first stop for wedding dress shopping since they have such a huge inventory of styles at all price points. The store is very modern and bright. The lighting is perfect to make sure that everything sparkles! I had an appointment with Lindsay in the morning and found a dress that I liked, but I wasn’t sure it was «the one».
Later that day, after an awful experience at the bridal salon across the street, we came back to David’s to see if there was any possible way I could see more dresses there after my good experience in the morning. Lindsay was so accommodating! Even though she had other appointments, she still offered to give me an extra room to try on more dresses and brought me a lot more to try on. She was really nice, funny, and easy to work with. I can’t even express how grateful I was that both Lindsay and the store manager let me come back and stay as long as I wanted without an appointment to find the perfect dress.
This past weekend I returned to buy my dream dress, and we made appointments for my bridal party to shop here as well. Huge props to the staff for being so welcoming to a bride in her moment of need!

Had a great experience looking for my dress. Lindsay H. especially was what made the entire thing great! She was very attentive and really helped me and my bridesmaids find a good dress for me. She made great suggestions and really knew her stuff! I did say Yes to the dress and it was great. Lindsay made me feel extremely special when I rang that bell! She took tons of pictures for us and overall was just an amazing time! We had no issues at all with the appointment and they where right on time. Very clean place and friendly staff.
The only reason I don’t give this 5 stars is because of my previous experience at this location a couple months ago looking at dresses for my bridesmaids but with a different consultant.

Shopping for your wedding gown should be a joyous and memorable occasion. Thanks to Mercedes and this David’s Bridal location, it was an absolute nightmare. My consultation was about two months ago. I made my appointment, got there when the store opened, and still had to wait about 15 minutes for my consultant, odd. When she finally found us, she appeared super disinterested in me and my wants. I described the style dress I was looking for, and she immediately countered with what SHE thought would look best. Being my first time shopping, I figured I should be open minded. She showed me a few dress suggestions, which were eh, but I had her pull them out of politeness. I then found this gorgeous dress and when I asked to try it on, I kid you not, her response was «oh you’re probably not going to like that one on». That’s the most interesting sales approach I’ve ever heard.
We finally made our way to the dressing room where I began to try on the dresses she so proudly pulled for me. I wasn’t wowed by any of her selections, but found myself liking a few of the ones I had chosen. I made an off the cuff comment about wanting to lose some weight for my wedding to which she replied (with a complete eye body check, if you know what I mean) «that’s probably a good idea». I have NEVER been more insulted by a stranger let alone a sales associate before in my life. I felt about 2 inches tall.
There was one dress that I adored but I was torn about. The pressure was HIGH. She told me I shouldn’t walk out of the store without it, it was made for me, it was fate, etc. After my horrible experience with this woman, there was no way I would ever buy a dress here, even if I was madly in love with it. We told her no, and she got even colder, wanted to make a follow up appointment, but we told her no. She didn’t walk us out, she disappeared, and that truly was for the best.
Please note, my review is totally biased because of this unprofessional employee. The location was cute and it seemed like other associates were very friendly and welcoming. I just can’t find myself to support a store who continues to employee women who are rude, and shame brides. Shame on you Mercedes and David’s Bridal. You successfully ruined what should have been such a happy day.

I went here one day to just look at dresses. I had no idea we needed an appointment. I knew exactly what I was looking for and didn’t need any assistance.
The workers here were rude and asked if I had an appointment. I told her what my plan was & that I didn’t need any assistance I just needed to try on one dress.
We felt like we weren’t good enough or as if we didn’t belong there. It was very awkward! I tried on the one dress and walked right out. Too snotty for me…
Maybe if I needed more help and if we made an appointment they wouldn’t of had attitudes? Even if I had to come back I don’t think I would solely based on the attitudes.

I cannot believe how rude these people are! I asked to order the dress so that I had a fresh bridesmaids dress for my sister’s wedding. The one woman said its not a big deal and another blonde woman said «well you buy a dress off the rack for any other occasion.» How can you say something like that for someone’s big day? Its the same price as not ordering one so why wouldn’t I want a fresh dress that no one has sweat in or tried on?
If my sister did not pick our bridesmaids dresses from here I would never set foot inside.
It may look pretty after the remodel, but back to the old saying… You can put lipstick on a pig but its still a pig.
Donielle was helpful and nice. She at least acted like she cared. Mercedes was none of those things.

This review is based on a prom dress shopping experience!
What a challenge it is to take your 18 year old, voluptuous (yet tiny) and strong minded daughter prom dress shopping. After scouring Woodfield Mall and developing blisters from all of the walking, we tucked our tails and were ready to leave town when we decided to dip into David’s…because, «What could it hurt?»
Immediately as we walked in, a «hostess» greeted us and asked us why we were there and what they could do to serve us today. My daughter sighed (as we were both exhausted at this point) and explained that we wanted to look for Prom Dresses!
Immediately we were assigned a «stylist» named Donielle. She was brilliant… always there when you needed her, but NEVER hovering… just grabbed gowns out of our arms and dashed away, leaving us empty handed to snag more of their beautiful selections.
Eventually we made it to a fitting area… and it was really nicely appointed. I was offered a water and a chair while my daughter was given a room with all of her dresses awaiting. We were amongst brides, mothers and sisters and bridesmaids and my daughter was treated like royalty.
The dress we chose was actually the very first dress she tried on… but we had close to 20 set aside and after about 5 she stated that number one was THE ONE.
AND…the perfect dress was a mere fraction of the cost of other dresses we had tried on at Woodfield and very well made.
Donielle was the epitome of a gracious hostess and made sure that our experience was special from beginning to end. She gave us a ton of information about the dress, the color (if we decide to have shoes dyed to match) and other options, such as a discount on tuxedo rental and other perks that we received with the purchase. I never EVER would have thought to buy a prom dress at David’s Bridal, but I am SO glad that we did. Money well spent.

I went bridal dress shopping for my sister. Our consultant was Lindy. Lindy was THE BEST and made the experience fun. She was very helpful in finding dresses that would look good on my sister. She also knows how to make the dress special with either a belt or veil. You Could tell she really knew her dresses! She was very patient and kind (even after my mom or I couldn’t be). Lindy is really looking out for the best interest of the customer (which doesn’t happen often).When I look for my bridal dress, I will def. go to her.
Just a tip, always make an appointment because they get very busy even on a weekday!

I was looking for bridesmaid dresses for my girls and made 2 appointments for a Saturday. This was the second place I visited that day and was highly disappointed. The Selection of bridesmaid dresses was incredibly limited. There were only 4 that met/​came close to meeting my requirements.
Our consultant was nice but she was also working with another bride so she really didn’t spend time with us. She pulled out 2 styles for the girls in their sizes. I had 2 of my girls try them on because they only had 2 dressing rooms available. All the dresses looked super frumpy and the girls all looked very unhappy coming out in them. I ended up pulling a dress myself because my consultant was busy with the other bride and I didn’t want to stand around waiting.
After trying all 4 styles on we were all displeased and ready to go. Our consultant saw we were done and asked if we wanted to try anything else on and I asked if she had anymore in the style I wanted and she said no, so we parted ways.
2 notes:
— The dressing room was a hot hot mess. It was way too crowded, barely any seating for on lookers and everyone was all in the same area so it was just chaotic. I know they are building a new store so hopefully they come up with a better design.
— The only pro I have about this store is that they had dresses in a variety of sizes to try on. That is always a plus.