Deerfield Bakery

I have been a fan of Deerfield’s for years! Enjoy ordering their cakes and cupcakes for parties/​events and happy if Deerfield’s is at an event…
Last year, we ordered 60 cupcakes (chocolate, vanilla, and red velvet) for our child’s birthday. All were delicious and the guests enjoyed them as well.
This year… I ordered the chocolate and vanilla cupcakes. I wanted edible sprinkles again. I was not very impressed with the cupcakes. They were not as moist and the sprinkles stayed on your fingers and made a mess. Also, the icing was as thick as the cupcake. For a $ 1.69 per cupcake, I don’t think I will be ordering them again…
With that said… it was very easy to place my order order the phone and the rep was very helpful. So I give customer service five stars and the desserts three stars for being so so.

Deerfield Bakery is a Chicago ‘burb institution. You happily fork over $ 100 for a beautiful and delicious birthday cake, of which you *know in your heart* a mountain of three year olds couldn’t finish (despite their best efforts). And, of course, you’ll find plenty of other baked delicacies like bread, cookies, doughnuts, and coffee cakes. Diabetes awaits.
I don’t spend too much time in the actual store, as I’m more often on the phone with one of their very friendly and helpful sales reps. Shoutout to those folks — they totally know their product and are really helpful and honest.
Every cake I’ve ordered from Deerfield has been fabulous in both flavor and look. One big point that I have to make, and this is the major chink in Deerfield’s armor, is that I don’t love their buttercream frosting. I don’t like buttercream in general, but Deerfield’s buttercream in consistency (a bit hard) and flavor (a bit grainy) is too much for even my sweetest of teeth. Kids love it though, and my 3 year old would eat it any moment of the day if given the chance.
Get a cake, get a bag of cookies, get a donut and get some insulin. You’re going to need it.

Schaumburg is definitely my favorite location of the 3. The staff are extremely helpful and kind hearted. The store is always decorated and the displays are neat and organized compared to the other locations. I even go out of my way to go to the Schaumburg Deerfields Bakery since i live about a mile away from the BG location. Best bakery around! And huge shout out to Jackie at SB!

Used to go to dunkin donuts for a quick breakfast every day until I heard about Deerfield’s from a friend and stopped in for a change. I’ve officially been converted! Huge fan of this place. Their breakfasty pastries, donuts, eclairs, apple turnovers … All the best! And fresh every day. Friendly quick service, good hot coffee, and a great variety of tasty goods. I recommend everyone who lives or works nearby to stop by at least once in the morning, could become a great part of your daily routine. Thanks deerfield’s and keep it up!

I love this bakery. love the cake the staff is awesome. Really friendly. I would recommend this place to all my friends and family members. Best bakery in town!

A lot of 1 star reviews, owners apologize. Maybe it’s time for new managers and training on how to treat customers.

First time in Deerfields today. I browsed around deciding what to try. Their donuts and pastries are on open shelves without doors. The chocolate croissants in the back of the shop looked amazing. Unfortunately, when I went to grab one, I had to swat away about 10 gnats. Yuck and gross! Needless to say, I didn’t purchase anything.

Whoever owns Deerfield’s should send some secret shoppers to the Schaumburg store to see what they’re really like. I visit regularly since it’s close to home, and often there are only one or 2 people in the store that’s staffed with 2 employees. not only are they not customer oriented via avoidance, but twice when I went to pay on 2 separate occasions the cashiers were visibly irritated that they had to do so. The passive aggressive response to work is to act very slowly, and pretend to look busy before rolling eyes and ringing up. The experiences, coupled with the reviews prompted me to NOT go here for a 50^th anniversary cake because of concern that it was going to be another terrible experience. Just thought you should know — $ 450 sales loss.

If you need a nicely decorated cake, this is the place. If you’re looking for flavor, freshness, and friendly employees, take a pass. I’ve given them quite a few tries. The cake I bought was dry and very expensive. Prices are ridiculous. I don’t get all the five stars and I’m not buying it.

This place is amazing. The cake decorator Was absolutely spot on with what I wanted our twins first birthday cake to look like!!! It was a Tinkerbell and Periwinkle cake… Absolutely fascinating!!!

Customer service is the worst at Deerfields… Deerfield’s you are not the only outfit in town that can whip up a cake! You are now officially on my ‘list’ of banned businesses… not like you care-​because you will continue to treat customers like crap, charge outrageous amounts for some flour, sugar, butter & eggs mixed up and have horrible store policies-​but at least I will know that you will never see a dime of my money again. Here’s hoping other people realize that this is not a friendly neighborhood bakery! Go away!
Don’t forget to check other Unilocalers reviews that got filtered out at the bottom of the page in the gray section… They are often filtered there because they are new to Unilocal.nonetheless there are more stories of horrible customer service so I know I’m not the only one. Do yourself a favor and save yourself the aggravation– go somewhere else :)
Check out the picture gallery. There is a lovely picture of the cake that Deerfield’s (a bakery) could NOT do, but yet I was able to get an even better cake AND better customer service from Baskin Robins in Bloomingdale off of Gary rd. 630−582−7515.
Take your business there!
Dear Jackie,
Your canned response is a day late, a dollar short and completely unbelievable. The only 2 people besides employees when I was there Wednesday am ~8:30a were 2 Schaumburg cops. Didn’t look like they were pickup up or placing cake orders :)

Just stopped in here today and bought 4 donuts, 2 pastries/​turnovers and an éclair and they are so good! The jelly inside the jelly filled donut I got is clearly freshly made since there are seeds in it. And the donuts taste like they were made within the hour! So fresh and soft! I definitely will be back to try more things such as their breads! Yum!

Croissants, croissants, croissants. Now go! They are buttery, flaky, full of flavor, and will melt in your mouth if you can make them last that long. Otherwise I would just recommend devouring and thanking the baking gods that you have access to these wonderfully baked pastries. Mmmmmm

Seriously disappointed in Deerfields. They used to be my go-​to for excellence in cake design. Today I went in to price out a 50^th anniversary cake for my parents. Being an amateur cake designer, I know what can and cannot be done and what I want.
I asked for a 2 tiered cake with a gold ribbon and shimmery gold accents and a gold fondant bow. They told me they could only do it in this gross mustard gold that looked like baby vomit. I would need to have the bow made, bring in the ribbon, and the topper. The wouldn’t supply any of it the way I wanted.
Then we talked about cupcakes. They told me they would not decorate the cupcakes, they would only be frosted and that was it.
If I had the time, I would make the cake myself. How is it possible that a bakery of this level could not meet my needs. It wasn’t that complicated.
The girl offered me a silver cake and said «this one is nice». I said, that is for a 25^th anniversary. She said, oh what is the color for 50 (this was after the 15 minute conversation we had about the cake I wanted)? And I said…“um.gold”.
Then I asked for a white fondant covered cake that is dusted in gold luster dust for some sparkle. The said they could only use disco dust (which is not what I wanted) and why would I want fondant anyway nobody likes fondant. I responded that the fondant can be removed and it has buttercream underneath.
Pretty much a disappointment from the moment I walked in. I will only go back if I need donuts… oh and I have county donuts just down the road. I guess I don’t need to go back.
thank god I didn’t wait til the last minute. I figured it was a no brainer.

We were participating in the small business Saturday and decided to buy some items here The Store is very inviting with all its cakes, cookies and delicious looking breads Couldn’t decide on just one so we bought lots.
Service was great. Our server was very knowledgeable about everything displayed and answered all our questions. Displays were clean and attractive.
We ended up buying rum balls that were colorfully coated with sprinkles, santa gingerbread cookies that were delicious, and a great broccoli cheese bread which reminded me of a type of monkeybread (if you know what that is). This bread had large and small chunks of broccoli and had shredded cheese throughout. We didn’t wait to microwave it as instructed but ate it cool and it was wonderful. Had we heated it I’m sure it would have been absolutely delicious.
Overall, we’ll be back!

I wish I didn’t have to use this bakery, but unfortunately it’s too late to make other arrangements.
I placed an order with Deerfield’s on September 4^th for a gluten-​free birthday cake needed at a corporate event on September 20^th. I received a call today (⁹⁄₁₇) that they are unable to fulfill the order with the agreed upon flavor due to an ingredient shortage. I had the courtesy to place my order well in advance, and the best this place can do is give me 2 days notice? How do you run a business and take orders in advance if you aren’t capable of accurately gauging the supplies you need? I was told my only options are A) Cancel the order, B) order a different flavor (NOT what the birthday guest wants), or C) order cupcakes instead — cupcakes that are already made and will surely be stale by the time of our event on Saturday. Gee, thanks.
What if this had been for a wedding? Would they find it appropriate to tell a bride that they can’t do what they already agreed to do weeks ago? I’m pretty sure many grocery stores would have the ingredients we need, but Deerfield’s unprofessionalism, laziness, and crap customer service shined through when they said there is nothing they can do except cancel the order or change the flavor. Unacceptable.
Sadly, we have no other choice but to get the cake we don’t want so we don’t have a even more disappointed birthday guest. Hopefully the quality is better than their customer service, but at this point they’ve already ruined it for us.
There are plenty of other bakeries that can accommodate gluten-​free needs closer to the city that I would have gone to if I had a car and wasn’t flying in from out of town for this corporate conference… steer clear of Deerfield’s. Waste of time.

Though I’m sure the cake I ordered was just as good this time, I’m giving this place a 5 star again based on my phone in order. I ordered a cake for my cousin’s graduation and having been here before, it was an easy decision. The website wasn’t too helpful so I had to make 2 calls in; first to her info, second for the order. The only downside is this place is busy so you wait in line on the phone. Then again that tells you how popular it is. FYI deliver orders come from another location and there is a fee of around $ 25.
My second call was great. The woman who helped me was sooooo helpful. She was patient and helped me figure out what to do and where to go on the site to see the flavors. When I wanted to write a graduation quote but it was too big, she suggested that they could write this on a piece of chocolate and put that on the cake. Once ordered, I got an email confirmation. Cake was ready as promised and perfect!

Oh my chocolate-​covered Jesus.
I pass by this place so many times on my way to and from work, and I’ve never taken the opportunity to go inside. Until today. I just had to see what the fuss is about.
The minute I walked in the door, I was greeted by a large assortment of donuts, bagels, muffins, danishes, cookies, cakes, and other delightful pastries. I also noticed the not-​so-​discreet day-​old section of coffee cake, but I decided to wait until another time to get those. As much as I wanted the entire bakery to melt in my mouth, I had to settle for six donuts. I got regular glazed, apple spice, jelly bismark, lemon bismark, red velvet, and custard bismark. And the prices were just right; a little more than a dollar each.
As much as I didn’t want to, I shared my bounty with the S.O. He helped himself to the apple spice donut, and I insisted on taking a bite. I really enjoyed it; it was soft, and the apple-​cinnamon flavor was strong. Later in the evening, I decided to try the custard bismark, which is Deerfields’ specialty.
WHOA.
I think this ruined all other donuts for me. The filling was thick and creamy, not thin and pudding-​like. It was also plentiful; not too much donut, not too much filling. I was sad to finish it. I’ll definitely have to get that one again!
Right now I am enjoying a lemon bismark, which has the same consistency as the custard. Even though I enjoy lemon, the taste is not too strong, which works. Nommers.
I dig it. A lot. I look forward to trying the cakes, pies, breads, and other goodies soon!
Oh, and to the lovely Mr. Jelly Bismark that’s still in the box: beware. You’re mine tomorrow morning. =^.^=

This is pastry paradise. But I am happy that I have passed this place for two and half years without stopping in until now. I would be the size of the Pilsbury doughboy from all the carbs.
I love the set up. You walk in and the doughnuts, muffins, bagels, cookies, pastries and other sweet treats are placed all around the bakery (largely against the wall). It’s self serve for 90% f the items in the store. Their are labels listing the item, ingredients and pricing. The trays and boxes are beneath the pastries. Once you have selected your items, you then bring your items to the cashier, pay and leave.
As a first timer, I spent way too much time deciding what to get. This place has everything and everything looked so good. I really wanted one of each but went with my better judgment. I bought a cinnamon roll, glaze doughnut and an almond pastry. My plan was to get one thing, but I could not decide. As I write this, I am happy to report I have only consumed two of three. After all, I did not want to go into a diabetic coma on the weekend… I have stuff to do. But seriously, I love their glaze doughnut. (6 stars) The almond pastry was good (3.5 stars) but I probably would waste my calories on something else next trip. …Yes, there will be a next trip. And I can’t wait!

Two days ago, it was my birthday and I really wanted a cupcake.
I didn’t have a cake at my party last week and I knew that my family wasn’t going to make me a cake or anything and I just wanted some kind of sweet treat! So… cupcake.
I knew of a couple places where I could get a yummy cupcake, but none of them were right in the middle of Schaumburg; I kind of wanted to stay in the area after a walk at Spring Valley, so Deerfield’s was pretty much my only option.
A friend and I walked in around 3pm on a Friday afternoon. Although it wasn’t prime time for devouring donuts and bagels and coffee cakes and other baked delicacies, they had a pretty good selection still available. It’s amazing what a difference two hours makes (I once came here before closing and barely anything was left)! I made a beeline for the cupcakes and quickly selected a large, frosted pink cupcake with sparkles in the frosting! Glitter? Giant pieces of sugar? I don’t know — but it was lovely and only two dollars!
A group of ladies and their (I assume) offspring occupied the three tables inside so we wandered over to a picnic table in the middle of the grass in the front of the store to eat our pretty treats.
Appearances can be deceiving. You know those generic cupcakes that you can buy from lame area grocery stores (*cough*Jewel*cough*)? Ever bought a bunch of them for an occasion, had some left, stuck them in the fridge, and had one the next day? That’s what this particular cupcake tasted like. Cold. Bland. Very sugary with a small hint of flavor. Not the kind of cupcake that you lust after. I was disappointed. And it was at this point that I remembered buying some cupcakes here a few months ago with my husband and being equally disappointed. Double boo.
I know it’s hard to judge a place based on two disappointing cupcake experiences when they have so much more to offer, but when cupcakes are pretty much the only baked goods that matter to me, it’s hard not to judge. I give them props for having gluten-​free items and a huge variety of other baked goods, but I’m not a big fan.