Enterprise Rent-A-Car

We have rented a car from this Enterprise location only to have it break down for no reason. Considering the fact that they gave us a faulty vehicle was already concerning. This car broke down for no absolute reason. After I was finished with my rental I got a pleasant surprise checking my card statement. Without my permission they had charged my card multiple times for reasons that the manager of this location could not provide. I have been told they would check my contract I have signed and they would get back to me but it has been over a week and I have heard nothing. If you are a customer to this location I would highly recommend checking your statements for unauthorized charges from this company. Receiving such shady business which still has not been resolved has caused me to distrust this location/​company, and I would not recommend this location.

I returned my vehicle and did a walk around inspection with an enterprise employee at 11am. There was no damage and I was told they could email me a receipt. One week later I receive a letter stating there is an insurance claim against me for damage to that car. After calling in to the claims department, I find out the report and claim was filed at 10pm. The claim center also had notes stating that I was in a hurry so I did not stay to do an inspection when I returned of the car, and that it was dark out so I may not have noticed the damage. I was not in a hurry, and I have documentation that I dropped odd the car before noon so it was broad daylight.
If they fix this issue, I will change my review but as of now I was told they would look into it and the claims center said they would mail me the result of an investigation in 2 to 3 weeks. They didn’t even have a way for me to document my dispute of the claim of provide proof! The process is as simple as «do you dispute this claim? Ok we’ll let you know if we do it or not in 2 — 3 weeks.»
I understand human error and basic mistakes, but not correcting them in a timely manner is unacceptable — especially when they want to go to your insurance for the claim as quickly as possible and DON’T PROVIDE PICTURES, DOCUMENTATION, OR ANY PROOF THERE WAS ANY DAMAGE IN THE FIRST PLACE. I’m just supposed to say «ok I guess I believe them, I’ll just pay up»?

Honestly, my whole rental car experience with Enterprise has been a headache and a half. Although the staff is friendly (which is why they got 2 stars), there is alot more non-​sense involved. I had told them I would put a card on file, as required, but did not want charges to be made onto it, as I would come in and pay cash. I was told that is fine, and ended up having all charges put on my card. When trying to provide cash for a credit card refund, I was told the incorrect payment amount I owed. Instead of charging me the fees I owed, for insurance and gas, I was charged the amount for the rental car, which was being covered through insurance. Additionally, I was told multiple times during my numerous calls to the employees working at this facility that they were calling the insurance involved to get the process moving, only to find out through my insurance rep and later another Enterprise employee that they do not call insurance companies, but rather email them. Fourth off, I was provided with misleading information about rental car liability. I could’ve used my own insurance on the rental car, instead I was provided with false information leading me to purchase Enterprise’s rental car liability .The numerous mistakes that occurred during my experience, made me look like the crazy one and lead me to being charged unnecessary fees. I am extremely unpleased with the whole experience and the consecutive errors that occurred.

Have rented several times front this enterprise over last few years and every time they have been so very friendly and accommodating. The other rental companies really need to take a lesson from their model. Customer service is great and vehicles always perfect.

Came through when I needed them. Picked me up as advertised and made arrangements for me to drop off car closer to the dealership that my vehicle was being repaired at. Thanks guys!

Rent here a lot and always greeted and served by professionals. Handle a lot under pressure. Always impressed by their customer service.

DO NOT TRUST THESE PEOPLE. My car got totaled because of an accident not caused by myself. My insurance provider stated that they’d cover a rental car. I went to Enterprise on Roselle shortly thereafter. The clerk, in his exact words, asked, «Do you want to deny your insurance for this car?» I asked him for what. He said it was for damages and scratches if those were to happen. I’m a safe driver, so I denied it. When I returned the car, in the same condition as when I had first rented it, I got charged $ 247 for insurance I didn’t even use. To make matters worse, the clerk was very rude. He raised his voice and changed his tone. This is not professional behavior. I am very disappointed in this place.

Such nice people! Everyone is, not just one or two people… I was in a car accident and rented a car from this location and I switched the car out a few times. They never made me feel like I was a pain in the ass (I knew I was one though;) and I had mentioned to Alex I was looking for a new car and he mentioned that enterprise sells cars… He was just beyond helpful and I truly recommend coming here:)

This place is a shit hole. Their service is horrible. I waited for hour & half for to get the car.