Hemisphere Educational Travel

My son is on a «educational» trip with this company as I write this. I paid the full price and he is sleeping on the floor! Yes on the dirty hotel floor.
I called the company to ask why there are no roll away beds in the room and the general manager Brad said «maybe you should have read your paper work». However, no where in the paper work does it say anything about kids sharing beds or sleeping on the floor. I told him this and he said, «well what did you expect when 4 kids are in a room?». I expected that for all this money for just an overnight trip, that my son would have a bed to sleep in and not some nasty hotel floor.
When the Hemisphere representative came to our school to «inform» us about the trip details, she forgot to mention that kids either share a bed (right, teenage boys will share a bed) or that they would sleep on the floor.
I also called the hotel manager and she said that roll aways are not allowed in those rooms because it is a fire hazard and that yes, Hemisphere was told this and they booked the rooms this way because it was cheaper for them. If they selected other rooms that could have roll aways, they would have had to pay an extra $ 15.00.
Also, there is not much education on this trip and they only provide dinner at a Chuck E Cheese place and then hotel breakfast. Not sure what I actually paid for.
And the GM Brad needs to learn some people skills. And the company should be forthcoming with the parents.