HHGregg

The guy at the store was nice, everything went fine but then when it was time to deliver the product we encountered problems. First, my fridge was not connected because I have an old valve and it was too short. I thought I am paying for installation and not for them to tell me what is short and what is not. They left without installing the fridge. I called them to let them know that they forgot to leave the water line that I have already paid for. My dishwasher was delivered few hours later so I had to spend an entire day waiting for products to be delivered. After 20 minutes into the installation we notice two huge dents by the handles. The gentleman tells me that these things happen all the time, he will need to leave the dishwasher here and order a new one and it will be installed next week. Next week comes and we are still not living in the house so the delivery driver was supposed to call me 40 minutes prior to delivery. No call but he showed up, obviously we were not home so he left. hhGregg calls to reschedule the delivery because we were not home. I told the lady, that the driver was supposed to call my phone (I am 15 minutes away) but he never did. So now I need to reschedule another delivery. Avoid them at all times… Few weeks earlier when we were deciding on what appliances set to buy, a sales person came by and offered to help. Sure, gladly. We were looking at the higher end of appliances and he looked at us and said «I am not sure if you can afford this, maybe we can look at this one». Really dude??? We walked out of the store. Poor customer service.

Bought a fridge from the Niles location (since I was in the area at the time even tho I live 5 mins away from the Schaumburg location) and the Schaumburg location refused to help me. I was told that this whirlpool fridge was the correct size I needed and when it was delivered it was about an inch and a half too tall and the rep at Schaumburg told me that she can transfer me to the Niles location and that I would have to deal with them even though Schaumburg is closer to me. If I wanted to drive to Niles I could of googled the number myself, I don’t need anyone to transfer me. Also– I’m not sure why they can’t do returns there? One rep said that I can re select another at their location and another said that she’ll have to transfer me.
Pay $ 50 more and go to Best Buy down the street. You’ll have rep that could actually measure the height correctly and won’t have to deal with the idiots that work here. Needless to say I will be returning this fridge tomorrow and will purchase it from Best Buy.

I would rather hit my dick with a hammer than come back to this store. For fucks sake the store is empty and you walk in and the employees all ignore you. All i wanted to do was hand you my credit card and purchase a stove. I started to walk towards a group in the appliance section and they all walked away. I did get to hear a portion of the conversation with a manager bitching about god knows what to the employee. I only heard a portion of the conversation because the other half i would have needed a jive to english translator for. How the fuck this place is still open is beyond me.

WORST CUSTOMER SERVICE ON THE PLANET!
You do get what you pay for… and the $ 23 I was saving here was NOT worth my time & frustration! No one there knows what’s going on. Everything is someone else’s fault or the fault of the online ordering system. They cannot even return simple phone calls! It took me 4 days of waiting on an order I was PICKING UP, and now today, 8 HOURS, 5 phone calls, 2 sales associates, 2 managers & 1 district manager to deduce that they were NOT going to fulfill my online order at their location! I got an immediate refund! And will gladly go over to Best Buy, who will have this very common iPod Touch in stock and pay the regular price! I don’t know WHAT possessed me to try HHGregg, but this was my first and last experience with them. I highly doubt they have the skill set to give things away, let alone sell them. Don’t waste your time.

HHGREGGs extended warranty they push upon you is totally worthless.
Appliance Manager at store told me he knew it was sold under false pretenses but he could not help me with my issues. at time of purchase I had declined to purchase extended warranty. they sent a «closer» over and he convinced me it was such a good warranty. total waste of $ 400 because it doesn’t cover anything.

It’s very bad. Sales rep is impolite. And other customer next to us was also upset about their service. But we need appliance really bad and no time for look other stores, so we decide to buy from them. It was my first mistake.
Today is delivery day. They said that they will be here evening around 7pm (which we don’t like it). so I didn’t take day off to wait for delivery man. They called us around 7:30 in the morning and want to be here between 8 – 12. So you know what I mean.
Now, they came like 8:30 and they can’t hook up washer and dryer it’s because gas pipe is not directly connect to the wall. I understand their liability issue that delivery man can’t hook it up. But what service is this !!! Don’t get me wrong. Delivery guys are nice people.
Old washer is still there and new washer and dryer is still in my kitchen. I and daughter are only live this place and how can we do this all problems. We asked sales rep when we purchased and he said its everything taking care of, and we trusted this uneducated look sales rep. If we would knew, we asked someone to shut off gas line and unhook it.

Saving the $ 50 is not worth the frustration and waste of time that HHGregg in Schaumburg will force upon you.
They managed to sell a dryer that didn’t exist (and there is debate on whether it truly was «discontinued» or just a gimmick). Then when I called to complain that my scheduled delivery never occurred, they dropped the bombshell that I wasn’t going to receive a dryer. Why didn’t anyone call to tell me this while I was waiting for hours for the delivery truck to arrive?
They share that they will now give me a free upgraded dryer model, but why not just tell your customer in the store that you’re out of stock. It would have resolved the issue without any frustration in the first place. This is my first, and last, purchase through HHGregg, and I encourage others to be informed before bothering with this store.

I thought this location would be better than the Juliet location boy was I wrong. Same BS customer service sucks they delivered about appliance to me and one return it

HHGregg — Buyer BEWARE! The Geneva, IL store has the worst manager I have ever come in contact with. He is condesending, unethical and down right mean. We purchased a TV online and picked up at store. They just lead us out the door with the new TV and never mentioned it should be checked for damage. Even though their receipt says they should have. I noticed a dent in the corner of the box but thought it should be fine. Didn’t want to be a jerk and ask to open box to check. Well I sure wished I would have! Went to put up TV next night and was asked by husband and son to help plug n the back cord. That’s when I noticed the buckle/​crack on TV. I immediately called and they said I would have to bring it in before they could order a new one. That’s when the nightmare began. The manager came out looked at the TV and said he wasn’t returning it or exchanging it. WHAT!
He claimed because our brackets were on the TV so therefore we damaged it. Yeah, we were putting it up. Oh, because you decided without any proof we damaged it we are out $ 600 and no TV. If we were really lying don’t you think we would have taken our brackets problem? ack of the TV. Duh!
Absolutely unfair! I called customer service and waited 15 minutes before anyone even got on the phone. Then another hour on hold while they tried to help. Only to find out they are not empowered to do anything. One of the girls even yawned while talking to me. And another one who tried to be helpful verified that the manager said he didn’t want to do the refund since it would come out of his bonus. WOW! Since when is this the customers problem
I believe this company is scamming people and they are not even accredited with the BBB since they have so many complaints.
I will pursue this issue so it won’t happen to someone else. If you Google HHGregg and damaged TV you won’t believe the complaints. Seems like a class action law suit needed to be started.
Please don’t put your toe into any of HHGregg stores if you want to save yourselves undue stress, anxiety, aggravation, unfairness and just plain rudeness!

I haven’t had the displeasure of shopping in store but feel the need to post how awful HH Greg’s online customer service is as well. I placed an order on 6÷3÷14 for 3 headlamps that were in the clearance section online for $ 0.02 each. I was shocked I had to pay $ 28 for shipping but it was still worth it. After waiting nearly 2 weeks without any communication in regards to my order I called customer service. Long story short, after 5 phone calls and over an hour on the phone, I have received only one of the 3 products I ordered just today. I complained to all 5 customer service reps and requested to speak to a manager 3 times with no results. I will never buy anything from them ever again! I can’t imagine how a company like this still exists.

This past Saturday, I was shopping at a few other stores in this strip mall with a buddy & he wanted to stop here to look at some furniture. We walked in & the place was empty, I wasn’t even sure if anybody was working since we weren’t acknowledged. As I wandered around, I thought it’d be funny to see how long it would take for an employee to say hello or at least look in our direction. We got halfway through the store & I saw what looked like a manager or supervisor of some sort walking towards us, but didn’t say anything & continued to walk right by without as much as a «how’s it going» or a «hello». I purposely walked by the center kiosk where I saw 2 other employees standing to see if they acknowledged me in any way & they didn’t. I worked in retail for 10 years, so walking around an entire store like this for almost 10 minutes without being greeted is ridiculous. I thought the whole thing was comical because I had no intention of buying anything, but my friend might have. Before I came in here, I honestly thought HH Gregg went out of business, but after seeing their definition of «service», I’m sure they won’t be around for much longer.

Well, this place has gone down hill. I needed a new TV, and HHGregg was having a sale (the same TV was $ 60 more at Best Buy, otherwise they would have been the same price). I ordered the TV online and decided to go to the store for pickup instead of paying for shipping. The TV is fine, but the service here is not the best. I would rather go to Best Buy.
This place is NEVER busy, and they have more than enough workers to go around (they are usually just standing around talking to each other). I asked them about my pickup and three people just gave me blank look. A few didn’t even know what to do. It’s a pick up… from an online purchase… not rocket science guys. After a few minutes they finally brought it out. I have gone to Best Buy for online pickups and they were much friendlier, more efficient, and they happened to be much busier.
From now on, I’ll just go with Best Buy.

Unfortunately they do NOT put their customers first. Management isn’t any better and they don’t care if you walk out the door.
I will NEVER shop here again and recommend no one else does!!!

Had not been to an HH Gregg. What I will say is they had a darn comfy sofa I was pleased to plop in while my companions browsed the store. If I had cash, Id have bought it then and there! However, I did buy a spiffy golf umbrella for 2.97 and no, I don’t play golf but am a pedestrian who is tired of being soaked with lesser umbrellas!

I was at HHGregg in Schaumburg to buy a new DSLR. (Canon 3Ti).
What was a little annoying was one of their sales reps did initially show me the DSLRs, then all of a sudden took off to help another customer and never came back
.
Then another sales rep was helpful — it turned out they were out of the Canon 3Tis, but they did have (in an open box because someone apparently returned it) the Canon 4Ti for a good price, so I went ahead and bought it.
When I got home and looked through the box I found it the most essential component of the camera was missing — the battery and the battery charger! Of course I was very annoyed because apparently HHGregg did not check to make sure all the components of the DSLR camera were there when the original person who bought the camera returned it.
I did call HHGregg and initially I was just going to return the Canon 4Ti and forget it, just go to another store. However, when I went to HHGregg, I was pleasantly surprised that the sales rep who sold me the Canon 4Ti (in the open box) actually went to another HHGregg and brought back the DSLR I originally wanted — the Canon 3Ti. :) I was able to return the Canon 4Ti and buy the Canon 3Ti (box unopened).
So — I did knock off a couple of stars for the first sales rep taking off and not returning, as well as HHGreggs needs to do better due diligence and check to see all components of a product are there when a buyer is returning the product.
I do give 3 starts for HHGregg rectifying the situation.

The place has three customers in it and staff standing around in groups doing whatever. Not one approached me to ask if I needed assistance. I am assuming others feel the same way with the store so empty on a Saturday afternoon.

If I could give them no stars I would!!! I actually went to the one in Arlington heights and their service is HORRIBLE!!! I needed a fridge and finally fount one I wanted. It was on sale so I bought it IN CASH!!! The delivery was supposed to be in a week. The day came and no fridge. I call them and they tell me the delivery is 2 months from now??? Wtf??? I tell him no I have the copy of receipt then he calls the actual company and they don’t have my fridge in stock and I need to wait. I get mad and go to HH Greg. They give me a 50 dollar refund. Then a 100. After all the craziness I tell them I want my money back and they REFUSE TO GIVE IT TO ME cuz any cash purchase over a $ 100 has to be given back in a check form AFTER 10 business days… just AWFUL!!! Monkeys work there not people!!! Completely unorganized… going to ikea or lowes next time!!!

I really don’t understand why this place gets such low reviews.
Maybe it’s because we didn’t step foot in the place?
Here’s the deal. Our dryer broke. We needed a new one.
*I* did not want to go shopping for one. *I* do not like «boring stores» (Home Depot, Lowe’s, Sears, etc). It’s always so badly lit, and everything has a dusty film on it… NOTHING is ever pink. It’s just not my jam.
So after my husband dragged me to eight of these stores in order to secure a good deal on our dryer, I mentally said «Eff this noise» and I checked out.
Thank you
.
We went online, ordered our dryer, and was done and done. It was SO freaking nice. We paid for it online, clicked that we wanted delivery, and two days later they called to set it up. They said on the phone that they couldn’t secure a time, but the day of, they told us they would be there between 7 – 10 and then… wait for it…
THEY WERE ACTUALLY HERE IN THE TIME FRAME QUOTED! I was in shock, too.
The delivery guy, (Kermit…love his name, btw) was polite, efficient, and helpful. They were SO fast at installing the new dryer and taking the old one away. The whole process probably took less than 20 minutes.
I have nothing but excellent things to say about the whole experience.
I will be back. To online shop, that is…

I came here during off peak hours on a Saturday morning and it seemed like they had a lot of staff there. I think the staff to customer ratio was 1.5:1 and even a favorable staff to customer ratio, I didn’t get any help. I walked around, kind of looking around at the refridgerators, the TVs, and the beds and no one seemed to ask if I needed any help. I guess that can be a plus but in most places that sell these appliances and bedding, they usually are more than eager to help with your big purchase. I’m not sure if it’s because I just look young and I don’t «seem» like I’m going to buy anything.
They do have a decent selection of everything at affordable prices. I like their layout as they cram everything into one big room as opposed to separating everything. I’ll have to come again when they have a big discounted sale.

I just got back from HHGregg’s store opening in Schaumburg. If you look past the first day craziness, the place seems like it has potential.
It had some great deals on electronics, home appliances, and mattresses. The Panasonic SD40 camcorder was lower than anywhere else including on-​line vendors even with taxes!
Even with the crowds the staff was all friendly which is really important to the customer experience.