LensCrafters

No complaints here. Dr. Bak was great with the eye exam and thorough! I would give her 5 stars! Dr. Pak examined my wife’s eyes and was very honest and helpful, 5 stars for him too.
The wait after making an appointment is not great, waited 20 minutes. The selection of frames is ok, for me not extensive enough or too much available from brands I do not care for. Prices with insurance are reasonable especially for frames. The lenses is where I get confused! Expensive and many options, premium, standard, anti glare, scratch resistant, carbonate etc etc. The bill is also very confusing and does not make sense how it is itemised.

The people that work at this location are very kind. However, the glasses that I got have not been adjusted properly. I have came back multiple times for them to adjust it properly. To this day, they are still incorrect and I get headaches because they slip off my face.

After contacting the manufacturer of my frames they offered me two options for repair or replacement. They said I could send the frames to them for repair or try another LensCrafter location. I chose to contact the store in Bloomingdale.
I called the Lens Crafter store in Bloomingdale and spoke to Stacy. She was amazing. She said she could help me and in less than two minutes she told me she would get me a replacement and would handle the process personally. She apologized for my frustrations and the poor results I had received at another location. She promised to call me on Monday and let me know the status of the replacement frames.

I have been nothing but PLEASED with the service I have received from this LensCrafters. I started at a different LensCrafters and was so dissatisfied that I returned the glasses within the 30-​day guarantee timeframe… no problem there. After waiting about a month I started over with the LensCrafters in Schaumburg as it was time for my yearly eye exam. Dr. Pak was excellent to work with, as was Addie, who did some of the initial eye tests and was SO helpful with selecting frames. Again, I was not happy with the glasses after wearing them for about 2 weeks… fitting problem. They, and specifically Addie, were so accommodating in helping me find a pair that would fit better. When the new glasses came in, Addie was not in, but Pritesh continued the excellent service. I couldn’t be happier and would definitely return to this LensCrafters store at Woodfield Mall in Schaumburg!

Save yourself a headache and do NOT go to this location. I was told my glasses would be ready in a week. Come exactly a week I gave them a call. The rep had no idea as to what was going on with life and really put me off seeming extremely confused. Sure enough he told me that they had ordered the glasses but they were not in stock and had to be requested from the distributor.
At this point I became annoyed asking when anyone was going to call me to let me know as I’m the one that called and if I didn’t how long I would have actually waited. So he calls me back later saying jk we have your glasses you can pick them up today.
Go in, see the glasses THEYRE THE WRONG COLOR. Not only that but when I lost my shit that they were not the right color the rep looked at me like I was fucking INSANE like it wasn’t even remotely plausible that the incorrect color was ordered. «Are you sure?» Um pretty sure I know these aren’t black (they were full gold and hideous in gold) I told him my friend actually got the same pair that day but had to order mine. So at this point he looks up my friends info even sees the fucking picture with her wearing the glasses IN FULL BLACK and its still not registering at this point. «We’re they plastic or glass?» «We’re they this style or were they different» HELLO can you not see the picture I even had my friend send me a picture via text of the glasses and he STILL didn’t get it.
After 10 min of being talked to like I had 3 tits on my forehead that bar code attached to the black glasses were listed as gold so even though they were clearly black they rang up as gold.
Cool fine so let’s re order the black ones!
«the issue is none of these glasses listed have black (3 had only #s and the 4^th had #s with GOLD listed) so I would have to order all of these in bulk and just give u whichever ones are black»
It gets better, apparently this guy is the supervisor Manish is his name and while he’s being clueless and looking at me crazy as if this was all my fault this girl comes over to him mid convo and says «this customer (sitting behind me) wants to speak with HR because he says he shouldn’t have come here 3 times already» I’m sitting there like oh good it’s not just me being a craZy person they actually suck at life. So then he’s pretending to help me writing down the code #s the girl comes back with a pen and card and asks Manish for the # for cooperate she then goes, «is cooperate spelled with two O’s?» Oh hell no, at this point this place is a sick joke. She then walks back and Manish is just staring at what’s going on behind me for a solid minute or so I then said «if you’re more concerned with this situation then I’m just getting frustrated at this point and I’m going to leave» he patronizes me and says what do you want ME to do? I told him calm but clearly aggravated I needed him to do whatever he needed to do to get the black ones. He says that’s what I’m doing. Cool
Great so he tells me he’s going to call me the next day. He never called me ONCE after this. I ended up calling him twice.
The first time I called was right after I left. I ended up calling him and apologizing for being frustrated but I really needed my glasses and I just really would have appreciated more communication from
The getgo. He was nice and said he understood and would call me the next day but at this point he called other stores and they didn’t have them in stock. Okay fine. So I took a step back and waited till the next day. Nothing. And I’m sorry but given your the manager you should have been prompt and called by the end of the next day when you said you would call.
So I ended up calling a Lenscrafters by my house on the south side (Chicago ridge) spoke with the manager there told him the situation and he said he had them in stock and they would be ready by Monday (it was sat)
I called Manish on Monday to tell him what I did instead. Rather, before I could tell him he told me he had to order the glasses out of state and that it could take a while.
Soooo not only are you lying to me or you were just making the process harder just to be a dick but to add insult to injury…
YOU NEVER CALLED TO TELL ME ANY OF THIS after I specifically addressed my frustration from the lack of communication. At this point I was done with Lenscrafters all together like a bad ex BF it had been a week and 4 days since I waited for those beautiful Versace ALL BLACK NOT GOLD glasses. I just said you know what at this point I just wanted my money back. 0 fucks given he just goes okay come in whenever and we’ll refund you. Good thing that wasn’t an issue out of everything else.
I ended up hearing from the other manager Andrew on Monday told me they were ready for pick up without a hitch. Picked them up that night. So if you want something done right do it yourself !
Moral of the story is don’t go here. They don’t give a flying rats ass about their customers let alone the service they provide.

Oh No, I thought, when I scheduled my appointment first and read all these reviews later researching this place. I had a kind of an expectation of high prices and so so service. I need to mention that I was their patient back in 2009 and true it not a cheap place to have your eyes checked and get your eyeglasses.
This year, I only needed a routine eye exam and CL fitting. So how was it?
I was thrilled with the overall experience and staff/doctor’s attention to my needs. Dr. Pak was very nice and professional. The eye exam was billed directly to my insurance and CL fitting was reasonable $ 40. I might be back for a pair of new glasses. The selection is great, the quality of frames/​lenses is high, but true, prices are high too. I will shop for a sale or a coupon. But for now, A+ for today.

I am not sure how a store can start the day off running 15 min behind… especially when we had the first appointment.
They have doctors standing around with people waiting, and doctors checking people in. I’m all for all hands helping out, but it seems to me that their hourly salary and talents should be put to better use, like checking eyes and glasses.
We are all busy, but what’s the point of making the first appointment of the day if you aren’t even going to stick to that schedule.

I went in yesterday to buy a pair of frames with my insurance benefits. I tried glasses on for about 30 minutes and not one of the five people working even acknowledged I was there. I went up to the counter with a pair of frames in hand saying I wanted to buy them. The man had me sit down at a desk to wait… while 4 people stood behind the main desk simply talking. My sister put a timer on to see how long it would take before someone came to help me. 5 minutes later a women who finished an order with one patient came over and was going to ring me out. I ended up leaving without making the purchase. I refused to buy something at a place where the customer service was HORRIBLE! I’ve NEVER been in a store before where I am first ignored and then sat to wait when multiple people could have simply rang out my order. Needless to say, I’ll be buying that frame at another Lenscrafters.

I was fully intending to go elsewhere but late summer/​early fall is so busy for me I just didn’t have time to research a new place, and I really needed new lenses, so I booked an appointment.
I really wish I’d just waited a little longer.
I wasn’t helped until 20 minutes after my appointment, when the doctor finally came out and told me she would be doing the prescreening because there was no one else available to do it.
When she brought me back to the exam room, and she shined the really bright light in my eyes, it took far longer than I remember it being before, to the point where I was starting to worry that there was something wrong. By the time we were done, my eyes were watering and I had huge white spots impacting my vision. She then continued to do the exam anyways, asking me which versions looks better, even though I *couldn’t see properly* (and was blinking rapidly and staring blankly because I couldn’t focus on anything due to the spots) which made it pointless.

I wanted to replace the lenses in my current frames, as well as get some tinted sunglass lenses (I already had the frames for both pairs). I was told it would be $ 230 *just for the lenses* for the sunglasses, using my own frames! I couldn’t believe the cost! The last time I got sunglasses done it cost me under $ 200 INCLUDING new frames. no discounts or insurance coverage or anything like that. I told them no, just got my regular glasses, and walked out.
When I got home, I realized I had a birthday coupon for free sunglass lenses with the purchase of a $ 120 pair of frames. (This seemed like a suspiciously good deal since as I was just quoted, the lenses alone cost $ 230.) I ended up finding a really cool pair of frames for exactly $ 120 that I actually liked better than my own frames I’d brought in. I was starting to feel a bit better from the previous day’s sticker shock. Should’ve known better! Of course, those frames wouldn’t work. Something about the style of frame would cause the lenses to crack when the lab put them in, even though they were the same style as they frames I’d brought in the day before, and no issue was mentioned then. I was then directed to pick a different pair from the far wall, where, you guessed it, everything was at least $ 40 more expensive. (I eventually went against their instructions and found a $ 120 pair that worked.)
I asked for a rose tint, and made sure to let them know, several times, that these were to be SUNglasses, so they needed to be darker. When I came to pick up my glasses, the lenses were, of course, light pink. He offered to take them back and make them darker for me, but the result was only a little bit darker… when he handed them to me, he said that he’d told the lab that I’d said I wanted them «a little darker, but only a little bit, not too much». Except I gave him no such instructions! At this point, though, I was already running very late and told him that I would have to come back later to have them darkened further.
He handed me a packet with my receipt and a copy of my exam records. On the envelope was written a date, one year into the future. Because of the issues I had (read previous reviews) I asked him specifically if he had booked an appointment. He told me repeatedly that no appointment had been booked, that it was «only a courtesy reminder».
Naturally, I open up my email today, and I have a lovely little note sitting there waiting to inform me about the appointment booked for me for next year’s exam.
So, I’m done. I’ve been given a questionable exam, quoted a ridiculous and suspiciously-​high price, given the runaround on frames, TWICE had appointments booked for me that I didn’t ask for, and been hounded to reschedule my appointment when I canceled the first time.
I will not ever be returning.

BUYER PLEASE BEWARE… THESE ARE YOUR EYES!!!
I came to this place as my jobs benefit had sent out mailers. when I walked in there was an irate man at the counter discussing his poor service and he had never been treated this poorly. should have taken that red flag and left. then was told by the manager that the computers were down so they didn’t have access to my apt time and they gave it to a walk in. should have left. 45 minutes later they got me in to see someone other than the dr. she spoke like a half wit from a movie like «dude wheres my car» should have left. being a tall guy she couldn’t get all the machines to fit me asking me to slouch down and bend and twist myself to see through the machines. should have left. after a lengthy apt dr. p. walks in and says you need bifocals… ok I am in my 40’s maybe. he says if you don’t want em set some reading glasses you will be ok. changes all my prescriptions changes my brand of contact tell him I am happy with what I have he says try these. gives me no choice says he will switch back to old brand if I don’t like em in a month, shoulda left. I actually get a pair of glasses and a free trial pair of contacts. takes two weeks to get my glasses. they take my ENTIRE optical benefit and another $ 200 out of pocket. once I finally get these glasses I do give them a try for almost a month… I had headaches, dizzy, these prescriptions were soooo off I couldn’t even read the speedometer of my car. I go back to my old script (2yr old) and holy S$%& I can see again. I can drive and I am not dizzy and no headaches. I go back to this guy and all he has to say is get bifocals, I ask him why my old prescription is clearer and better than his… he says get bifocals. will not listen, or make any accomodations. now I am a laid back quiet dude. I do not raise my voice. I had to raise my voice. after a few choice words and telling this guy that I had to go for a 2^nd opinion as requested by my insurance provider and was told «who gave you this prescription?» I was told he would grant me a full refund. I have never been treated soo poorly and with such careless service. these are my eyes and you are gonna play with em for your dollar. that’s wrong. I have just been refunded my entire benefit and will be returning to my old dr. even though it is a longer drive and a little more of an inconvienience. but eyesight is too important to allow some mall dr to play with to grab your insurance benefit.

I brought my daughter for her kindergarten exam. Everyone was very patient with her, as she was very nervous. Dr Peachy was super nice and accommodating.

They have a very lazy and unprofessional staff. When I walked in today, I was the only customer in the store with 3 employees working. I came in knowing exactly what I wanted however it took 10 minutes for anyone to even acknowledge me. The employees were goofing around trying on different pairs of glasses themselves and making fun of the ugly frames. I wasn’t even able to purchase the glasses I wanted because their system was down. When I asked what I could do as an alternative they suggested nothing. They didn’t thank me for stopping in or even say goodbye. They just laughed as I walked out. Overall they were very unprofessional and rude. I would not return to this location. Honestly I had better Customer Service at America’s Best.

I will start by saying that when I went in for the exam and purchased two pairs of glasses the woman who helped me was great, if I could remember her name I would recommend waiting to deal with her.
After I paid my money I no longer became a customer apparently. I had a $ 500 pair of sunglasses being fitted with my prescription and they said it would take around 2 weeks. I was also promised they would call me as soon as they were in. After 3 weeks without a call I decided to call them and see what was taking so long. The person who answered the phone said he would call back in 5 minutes as he was going to check on them. An hour later still no call I arrived at the store. I was shocked to see how slow it was and did not get a call back. After finally getting some help the person opened the box said here you go and went back to chatting with his friends. I had to go to 3 different people to pick up the pieces of the glasses (receipt, box, case). I asked why I did not receive a call he said they had the wrong number after I confirmed what they had. Not once was an apology offered.
Bottom line I will never go there again and I recommend you do the same. Go to a different area lenscrafters and see if they have the slights clue about customer service.

My family and I have been going to lens crafters in Woodfield mall for over 7 years. Dr. Peachey is very knowledgeable and will help you find the right contacts/​glasses. Always great service as soon as you walk in. I will never go to another eye doc. Again.

Absolutely disgusting service. Lenses developed white spots after 14 months. Useless $ 480 worth of glasses. Was using standard B&L cleaning products which I showed them. To add insult to injury, the «manager», said that I need a new exam as my prescription has expired (14 months old). So this joker wants me to pay for replacement glasses and get a new exam? Walked out. Never will spend a dime in this joke of a store.

I’ve been to many, many eye glass emporiums over the years. While LensCrafters tends to be more expensive than other stores, I have to say the quality and service can’t be beaten.
This visit was really quick, and cost me nothing. Earlier this year I fell and my glasses took the brunt of the hit. I finally got over to the mall to have the glasses repaired. I was seen immediately. The young lady took my glasses to the back. It only took a few minutes before she came back with the frames repaired and lenses cleaned. She even said that the nose pieces seemed worn, so she replaced them for me.
Before I left, she looked up my records and noticed it had been over two years since my last exam. She said there was no waiting and wanted to know if I wanted to be seen by the doctor right then. I didn’t have time, but I took the doctor’s card as a reminder to set up an appointment before the insurance year ends.
Great service!

They have lousy staff. Took 2 hours to order a pair of lens.
Today I am waiting for them to say they misplaced my frame :(God they are not a cheap optical shop to have such a poor customer service. Hope they can find my frame.

I’ve been a LensCrafters customer for several years, and this location by far has the friendliest employees who actually give a damn about your business and your satisfaction. They helped me with an exchange on a pair of glasses that were too tight and uncomfortable in every aspect, and were quite prompt and courteous about the whole affair. Thanks guys!

What could have been a nightmare turned into a great experience, thanks to the wonderful and helpful staff at LensCrafters’ Woodfield outpost.
I went in this morning to get my new (non-​LC) glasses adjusted by straightening out the arms. The lab accidentally applied heat too close to my (again, non-​LC) 1.67 high index lenses, crazing the anti-​reflective coating and essentially rendering one lens completely useless.
After a quick chat with the manager, they offered to cut me new lenses on the spot to make up for it. The only caveat would be that they wouldn’t be high index, and therefore thicker than the frame by a bit. Choosing not to miss out on seeing my own birthday party clearly later this evening, I went with that option.
Throughout the entire process, they were fantastic people to work with, and now I have fully adjusted glasses with perfect lenses. I can’t begin to thank them enough for being willing to help me out. Extra thanks goes out to Victoria for making sure I walked out the door satisfied.
Yeah, it was a few-​hour setback in my day, but when it comes to my eyes, I’m more than willing to be patient for a positive outcome. Thanks again! I knew there’s a reason I’ve been going to this same store for over 5 years running!

I received great, quick service picking out and purchasing a new pair of glasses.
Making an appointment will ensure you get helped right away. They have a wide variety of designer frames to choose from, and can be processed and picked up the next day.
I was being helped by Addie– awesome customer service!
I will definitely be coming back if I find myself in the market for new glasses.
&& just an FYI: they give Triple A discounts!