Michael Kors

I am so disappointed with this store. Either that or their customer service is lacking extremely. Long story short I went to purchase a bag that TWO ladies on the floor told me it was 40% off. I bring the bag to the counter very excited and ready to pay. Apparently another lady was looking before me to buy the bag SO THEY GAVE IT TO HER! The man working apologized and said he would find it at another store for me and ship it to my house. I thought «OH! okay thats so nice of him» I didn’t want to loose out on the great deal I found. Mind you I really like Michael Kors and have a wallet from them I love dearly. This was my very first handbag purchase. I filled out my address forms, thanked him and left. The next day I get my email that the order went though, and the subtotal was $ 40 more than they told me it would be. Very upset, I called the store and the same man that helped me the day before apologized and said the other women on the floor misspoke and that the bag was only 25% off. Sure, mistakes happen but I was promised 40% off, and after the hassle I had to go though I would think he could refund me $ 40 or even a gift card? NO. All he could do was apologize again and asked me if I wanted to cancel. Ill be on the phone with corporate to find out what the issue is. Again I understand mistakes happen but when your dealing with customer service, this was the worst outcome.

I bought a purse from here a few years ago (and some other items since) but noticed a scuff on it shortly thereafter. It was passed 30 days and I was sure they would tell me «too bad, so sad» but they didn’t! The ladies at this store (both on the phone and in person) were pleasant and exchanged my bag without incident. Sometimes I get annoyed with three people checking on me within twenty minutes of being inside the small store BUT… That is their job! They’re just trying to make their money like the rest of us.

The store was not busy when I visited and no one greeted me, which I found very rude. I went in to buy a new wallet but it seemed like no one was willing to help me. I was so turned off I ended up buying nothing.

*Disclaimer: not reviewing their products (which I do love), but the customer service.
If you want impeccable customer service, then I highly suggest you go here in place of the Michael Kors at Old Orchard in Skokie. I went with the parentals on a very busy Sunday afternoon, and while there were a ton of customers milling about, the sales associates were all very helpful, smiling, and continually asking how everyone was doing. When mama Lee picked out a bag she liked, the woman helping us was quick to get the last bag in stock from the storage room, compliment my mom’s choice and quickly proceeded to check us out. As I was waiting, I eyed a ring that I fell head over heels in love with and another associate was quick to open the jewelry cabinet so I could take a closer peak.
Needless to say, mama Lee got her purse, I got my ring, and papa Lee left the store with less money in his pocket, but we were all definitely satisfied customers.

I went to this store yesterday on a Monday around 1pm… Because I hate busy hours. I believe I saw about 6 – 8 employees, doing inventory or change of displays. Not one single person acknowledge that I was in the store. Not a smile not a hello… No can I help you. Maybe because I was dressed down in my scrubs after work? There was even a person guiding everyone what to do (maybe the manager). Love love Micheal kors… Just went into macys to purchase what I wanted.

Although I prefer to go to the outlets and shop for deals, I went to this location to hunt down one purse in particular. A small handbag that looked gorgeous. But, when I got there I saw an even cheaper one that was bigger and could double as a diaper bag… I buckled and bought the more practical one, but later changed my mind and exchanged it for the one I truly had my heart set on to begin with.
The staff was very helpful and understanding of my crazy lol. The store was clean, organized, and overall helpful.

I’d love to be able to tell you about the staff, or the prices, or the quality of the merchandise, but I can’t. Why not? Because I can’t even walk in the damn door without feeling like I’m going to pass out.
I’m not precisely sure why they think coating everything with a gallon of perfume is going to make people want to shop there, but it’s so strong I have to hold my breath just to walk past the store.

I just wanted to say this store really amazed me in customer service. When I went there to ask if they sell the bag charms that normally come with the purses you buy since mine got tarnished and scratched for some reason, the lady that helped me said they dont but she can give me one for FREE if they have one in the back. She said that they have a few damaged purses and can give me one of the MK bag charms at no cost. I was willing to pay for it, but she said to not worry and that they treat their customers really well.
I didnt even have my MK bag with me when I went in the store, and yet just based on what I asked the sales lady, she was kind enough to go in the back and look through a comparable bag charm to give to me so I can replace the one that I have.
I know it is just a bag charm, but these little gestures to help customers go a long way. I will definitely shop there once I get the chance.

Love this MK! First time I bought something at this location. It was a great experience. The employees were very kind and helpful. I will be coming back here in the future. Everything went smoothly. And I love my purchase!

Definitely filing this under ‘Living above my means’.
I’m not a fancy person. Not in the least. I think there was a point where I liked nice things, but I just got so used to not being able to afford anything that I stopped looking, and started assuming that everything was way out of my price range. F’reals, to me (and my bank account), if something is $ 50, it might has well be $ 5000.
So, how in the world did I end up at Michael Kors? I mean, I’m well aware that this isn’t Movado or LV or anything like that, but like I said, when you’re poor enough, a California Pizza Kitchen becomes the same level as Alinea, so my owning something directly from the Michael Kors store and not a discount-​level department store like Nordstrom Rack or even Marshall’s is cray. Like, I still can’t even wrap my head around it.
I was gifted a beautiful watch from a very wonderful and obviously less financially-​unfortunate person than myself. I loved the watch they picked out, but I found it really hard to imagine myself walking around wearing a watch that costs more than my entire wardrobe– made up almost entirely by Mossimo and other Target brand clothing— not to mention, I can’t even read a non-​digital watch (big ups to learning disorders), so it’d basically be a bracelet. After discussing the generous gift, and being swayed by the opposing party’s persuasive powers into believing that a ragamuffin like myself deserves something nice like an MK watch, we made a bit of a compromise that I could go in and exchange the watch for another MK watch we’d looked at on their website that was a tad less expensive and a bit less flashy and neither of us would feel raw about it– only, the store didn’t carry the lesser (but just as beautiful) watch. Boo.
My partner in timepiece accompanied me to do the exchange and we were greeted almost immediately by the welcoming staff. I did feel like I didn’t belong and was really uncomfortable being in such a swanky store (everything’s white– what if I spill somthing?!), but that’s my own issue and has nothing to do with them. The sales people weren’t pushy and allowed us to browse around for the wanted watch and assisted us by finding the one we’d been looking for through their online store. They brought out several print outs that fit the description of the watch and we pointed out which one we were looking for.
I was really impressed with the customer service and my partner passed along that the MK associates were also really great in assisting with the purchase of the initial watch. The only down side is that it seemed like the MK store had a smaller selection of MK watches than the neighboring department stores within that very same mall and the sales associate said that the watch we had seen online was from a future collection and wouldn’t be in stores until mid March, though we did see that exact watch for purchase online, as well as at Nordstrom in their MK timepiece display case.
We were able to return the fir$t watch, since their return policy is for 30-​days only, and took down my information to call when they do get that watch in stock. And even though I’m not a super fan of having to wait over a month for the new watch to be stock at their store, I probably will wait and give my business to the MK store over the watch department at Nordstrom since the MK girls went above and beyond, and the two Nordstrom sales associates manning the watch counters refused to make any sort of contact with us, and even turned their back to chat while we perused the case.

$ee you $oon, MK!

Aside from the beautiful watches, jewelry, purses && clothes, the service here is really good. The girls are very helpful and willing to answer any and all questions you have.

Love this store!!! The staff here is INCREDIBLY HELPFUL and VERY FRIENDLY! I have a hard time making decisions on purchases that cost more, so I spent quite some time in the store. They were very helpful in giving me advice on different handbags and letting me try to put my stuff (wallet, etc) inside of a couple bags to try it out! As I was checking out to buy my new wonderful MK bag, I asked about my watch that I had purchased at the same store about a year ago. They immediately replaced my watched, noticing that there was a defect in it. I walked out of the store with a brand new handbag and a brand new, replaced watch!!!
I have been to the Michael Kor’s store at Oakbrook mall, and I was very unsatisfied with the service there. If you are going to a Michael Kors store, go to Woodfield!
Thanks girls for making my purchase and shopping experience so amazing!

My favorite handbags. Ever. Walking in you get the service you know you deserve and although incredibly helpful you never find that the sales staff is overwhelming you. They are however, quite available the second you have a question.
Kors bags are classic NY chic that are timeless and will always be that bag that you will keep forever.
Great designs by a great designer! By far one of my all time favorites.

I picked up a fabulous rose gold watch and am in love with it. The sales ladies were great and very helpful with deciding on the size of watch that would best fit me.
I came in hoping to find the watch to try it on. They had it! Hooray! They had two versions and after awhile, I was sold on the bigger, boyfriend watch. Since this was actually a birthday gift to me from my husband, I wanted to make sure he would be OK with me buying it right then. After getting the go, I purchased the lovely watch and the ladies were able to size it for me. I guess they had a little bit of trouble since it took some time for it to get sized. I should have browsed around while they were working on the watch but I just sat, anticipating my new purchase. They finally got it right and I wore it out the store!
I’ve received numerous compliments on my watch and I wear it everyday and love it still. And the icing on the cake, I received a handwritten note from the sales woman thanking me for shopping there and making sure I enjoyed my recent purchase. Wow. You just don’t get that kind of customer service any more.

MmmmmK! (No pun intended)
I was enjoying an afternoon off with Mom this past week when we decided to take a little walk into the mall. What once was the «coming soon» sign was now the store of all stores. Michael Kors.
The store is lovely, and the staff was friendly and not prying for the sale. My Mom spotted a bag she liked, so I made note of it and returned later.
Christine greeted me with a smile, left me alone till I needed help… and the brave woman got on a ladder despite her stilt-​y shoes. We talked fashion, had a meaningful conversation about wallets, and she sent me packing with a lovely gift for Momma.