Michaels

My only complaint is this store is too packed in with items. I went to get some of those fake tree type items for vases and I couldn’t even pull them out of their holders because it was so full. I do like that they offer a section to custom frame items. This will make for some easy Christmas ideas/​gifts. They always have a coupon so if you don’t have one, just pull one up on google on your phone. Helpful employees for the most part.

I took my mother shopping this past Saturday, August 1^st and the girl at the cashier counter was amazingly friendly and so helpful with answering a question I had. We were there in the afternoon around 4 – 5 P.M. I wish I would have read her name tag. She had a black Halloween cat on her cash register sign and exclaimed how much she loves her new kitten. Her manager is lucky to have her working there! Give that girl a promotion!

Love this store. They almost always have a 40% off coupon. I am in this store of often, I know some of the staff and they know me. When they run low on any of their supplies, they are happy to special order it for you and at the price it is listed.

Well the shelves were a little out of order and what I thought was a $ 30 dollar item turned out to be an $ 80 item at the check out. No big deal I’ll just go pick a different model. The first cashier I encountered was a little rude and short with me.
The second person we had at the check out, Ester, was super nice and very helpful.
There are tons of different hobby options here that are reasonably priced especially if you have the coupons they usually give out.

I wonder if Michael really liked arts and crafts

I feel like there’s this stereotype that girls are supposed to be crafty… which is unfortunate for me because I might be the least Holly Hobby girl you’ll ever meet.
I can’t put ingredients together to make a meal and I can’t put bric-​à-​brac together to make sh*t, but sometimes I find myself at Michaels for my job… or when people convince me that I might actually be able to put something together.
«Even you can do it.», they say.
«It’s so easy», they say.
LIES.
I’m not at all a big fan of shopping at this location because it’s more than a tad cramped and they have those extra tall displays that make it feel like aisles are an inch from collapsing down on you.
I am a big fan of returning stuff here because it’s rarely ever busy and the cashiers are really friendly and understanding and even gave me a 40% off coupon print out when I didn’t buy anything, just returning. Pretty sweet deal.

I used to really like this location when I first moved here, but now if I need some craft supplies, I go to Hobby Lobby. They have a bigger selection of almost everything (especially home goods), more on sale, and their staff is way nicer. It seems like prices have gone up and the selection has gone down here. The staff here is overall, rude. Lines to check out are always long and take forever, no one greets you or offers to help you, no thank you when you leave. At this point I’m pretty turned off at the thought of even stepping foot in here.

Behind only Hobby Lobby, Michaels is the next contender for my favorite store. Open seven days a week gives it an advantage. There’s always great sales plus the 40% off coupon good for a single item I always pull up on my phone.
At any age and for any occasion, you can find whatever your artsy fartsy heart is looking for here. Always worth a look before going anywhere else.

This isn’t the first time I’ve been here and it’s definitely not the last!
My boss sent me to return an entire Ikea blue bag (that’s right folks, the giant bag you buy from Ikea for 59 cents!!) full of halloween decorations that we bought but never opened.
He also lost the receipt. Great!
But the woman at the register was so helpful and patient it made me feel better about my mound of returns!
She was such a ball of sunshine! I can’t wait to come back for my personal crafting needs!

After my bad experience, I visited the store twice.
Needless to say, the service was good. While checking out, the same issue of smartphone coupon issue came up! But this time, the counter staff acted swiftly and removed a coupon from a bag behind the counter and scanned — no faces, no snatching, no blaming the customer or their gadgets :)
Overall pleased!

I like the store. I love shopping for crafts and goods. However today’s experience made me upset. I went to get ribbon for my centerpieces. I found 3 large purple ribbon rolls that were perfect… but all of them were ripped. I went to look for an employee to see if there was a non ripped one. I found one– a white lady about 40 –50 years old. She seemed friendly from how she spoke to other people but when I asked her about it she was like «we dont have a «back room» and everything that you see is what we have. Then she asked me «whats wrong?» I said the ribbon roll is ripped thats all. She then had the audacity to tell a customer– «just cut the end of it. its a large roll and its like 60 yards! Its one of our cheapest rolls thats why you get a lot.» I didnt appreciate her saying something like that. I mean– first of all Im a customer buying a product. Whether its easy or not to just cut off a piece of it and use the rest I am PAYING for the complete product. Its like saying to someone buying a shirt that has a rip in the sleeve to cut the sleeve off and wear the shirt. That is how I took it. Anyway I have found a lot of products for much cheaper at Joanns so maybe ill just shop there from now on. Frustratin – customer service ppl!!!

Rude! Isn’t there a courtesy expected at a checkout that your change will be handed back to you and not slid across the counter? Interested to know if there’s a industry standard. Is that how Michael’s taught you to return change to a customer? Did I slide it to you when I paid for it? No I politely handed it to you. If that was the only thing, i’d probably let it go. But then this (early 30’s, brown hair heavy set woman) cashier, placed my receipt on my item and waited for me to pick it up. When I asked for a bag, she huffed and put the item in the bag and dropped it on the counter. Really? Was she annoyed I did not want to give me email address? (When asked, I simply said «no email»). The two stars is for the floral woman who helped me find an item, (not in her dept. and made sure I found the right thing) I do recognize and acknowledge good customer service. The woman that I described earlier (weight description was only to identify her) was quite simply… rude.

They have a wide variety of stuff and the employees all know where to find anything. The reason they lost a star from me is because I had something framed recently, and they never called me once it was finished. I called them after about 2 weeks because I was concerned, and they claimed they had called me over a week before that. They didn’t, but whatever. It was annoying but the finished product looked great.

Disappointed in the yarn and baking section’s selection. Much prefer the North Riverside location. Which is saying a lot, b/​c the North Riverside location is very cramped and the line is always 20 people deep. The line here is short and well managed, the people are friendly, but hard to find when help is needed. for a big store there could have been more selection. Still love this place. use a coupon. free to print or get texted to you on the website.

They have a super friendly staff here! My only drawback is the lack of stock and the lack of knowledge as to when the stock is going to be replaced. Details, details!

Be careful using a coupon purchased something and they said it was on sale and it clearly was not on sale could not use the coupon I prefer hobby lobby. Why print out coupons if you follow the fine print and they still do not honor them

This is a great Michael’s location! Always clean with a wide variety of options. Parking can prove to be difficult, but the friendly staff and quick checkout lines make up for any frustration you may feel after parking a little further than you might like from the entrance.
Get the Michael’s iPhone application to have access to multiple coupons every week!

This is a great Michael’s location. i would advise you to avoid on Saturday midday as the parking lot isn’t that big, tons of people, and checkout lines get long. The lines do move pretty quickly though.
Michael’s always has coupons so don’t go empty handed to the store! I was able to pick up a Ficus yesterday for $ 22 thanks to a 30% off sale and a $ 5 off coupon I had. Score and it looks nice and real!
This location is very well organized, clean and had a great staff!

Great Michael’s location! It is clean, well-​organized and the staff is very willing to help you!
My most recent visit, I was looking for a yardstick, and the man at the front was able to tell me exactly which aisle it was down, what side it was on, and what it was next to. YES!

I’m not a very crafty girl… well, some might say *crafty*…but not «do it yourself» crafty! However, I am into making my own framed art. Sometimes I have oddly sized pictures that don’t fit a standard size frame. I decided to drop by Michaels to see what kind of frame selection they had (it’s extensive!) as well as figure out how to remedy the frame size issue. This is a brand new store and it’s beautiful! A few minutes after browsing… Viola! Problem solved! Michaels has tons of great craft paper for as little as $.89 a sheet. I put the cool paper (they have prints, glitter, plain, shiny) behind the picture and the frame is filled! I’m now a craft store aficionado. I’ll be back to see what other stuff I can get into to decorate my house on the cheep!