Mr. Rooter Plumbing Of Cook County

I wish I had seen these reviews prior to hiring these guys. This place is just a huge scam, they totally overcharged me. Not only they have double every charge, but they never gave me a quote, they came in, did the work and just sent me an invoice. STAY AWAY!!!

Same experience are Maricay W., but in 2014

We hired Mr Rooter to replace 3 toilets. To be fair, we told them we wanted powerful toilets. Well, that’s what they gave us — they were LOUD. I called the company about a week later to complain and they came out to replace them without any argument — in fact, they apologized (!). The guys who came out were very professional and did a very nice job. Next time, I’ll just be a little more clear about what I actually want :)

Mr. Rooter is usually a pretty professional company, but the plumbers that they sent out to us, was FAR from professional. We paid him $ 380 for a simple rod-​out, in which that he ensured us that there was a 30-​day warranty. When we asked him to come out because there was more flooding, he dodged phone calls. He didn’t respond to phone calls until, I phoned Mr. Rooter personally! David not only stood us up after this call, once, but three times. When he arrived he didn’t come prepared, but he stated that he only came out as a «favor to my mother», which in itself is untrue, he owed us a 30-​day warranty and it had only been 3-​weeks since his first appointment. I will never use their services again; for rental or personal properties. If anyone else has a problem with Mr. Rooter’s technicians, here is the corporate number 254−537−0771.

If I could give a no star it would be great. They came to my home for a sewage back up and we needed a rod we know because it happened before he put the machine in and said there was a clog and he could not get threw he needed the camera well they could not come out till the next day so no toilets no shower. ok they came the next day and the guy said he had to dig up my basement and to call my insurance company 4 grand he said my heart sank. Statefarm as awesome as they are said get a second opinion so we did the company cleared it out for 50 bucks and the camera was FREE never call them again. we tried to fight the 450 bucks with discover and lost 2 twice even though they never cleared it and on the receipt it said attempted. NEVER CALL THESE PEOPLE RUN FAST TO SOMEONE ELSE!!!

These guys ended up leaving us with more problems than we had when we first contacted them– for a steep price at that. And then they kept insisting on performing expensive procedures that had nothing to do with the problem. We finally told them to leave and not to come back.

They were moderately helpful in helping my husband get on track in order for him to figure out how to fix our plumbing issue on his own.

I wish I could say good things about Mike H — I really do. Our kitchen sink was backing up and I tried many things, including rodding it out as much as I could, but it wouldn’t get fixed. I called Mr. Rooter, having had a really good experience before. Mike took a look at the plumbing in the house, and explained where the problem was, and proceeded to rod it out, and fixed the issue. Although $ 300 was a very steep price for a simple rod-​out, I was glad he pointed out a couple more improvements I could do to fix the issue.
The problem started when his «general manager» showed up, and together, the two of them blasted the entire plumbing set up in my house and began talking about the house not being able to pass inspection, given the current state — this a year after I had two fully qualified inspectors pan the house before I bought it. They spent at least 30 minutes pressuring me to purchase more of their services to fix all the plumbing in the house — I felt like I was being sold a used car! (I engaged a friend who is a certified plumber and he began laughing at the story later)
The work was ok, but the high pressure sales pitch that followed convinced me to never use Mr Rooter again.