Nordstrom

Kudos to the customer service provided at the kiosk by the escalator. I was told by 2 different sales people that I could not return a necklace purchased online because I did not have a receipt. I walked over to this little desk where my expectations were exceeded by Amanda. I was asked if I wanted a refund. I said yes. 10 seconds later I had a refund! Why couldn’t the woman working in jewelry do this???

This is a review of the Women’s lounge. So, this is the unofficial baby feeding/​changing/​chilling place at the mall. It’s quiet and all of the other moms are respectful. However, the changing table in the restroom was crusty and disgusting and the leather chairs in the lounge that used to be cream colored are now a disgusting shade of gray. Please clean up the lounge so it meets the high standards set by the rest of the store.

I don’t shop this store often, but every time I come it’s clean, neat, and the people are pleasant. I came in with a return about a week ago and an associate called me over, recognizing that I was making a return, and she was quick and polite. Wonderful customer service!

I’ve always had great customer service at Nordstrom, but on my trip there today at the Woodfield location, my recently potty trained daughter announced she had to go. I was not familiar with the restroom location, so I went to the nearest associate, an older woman with short dyed red hair at a jewelry counter, and asked. She gave me a look, excused herself, and went to help someone else. I’m by myself with my daughter, who is about to burst, and my son, under 1, in the stroller, speechless at the rudeness of this woman. Fortunately, another associate at the next counter over pointed us in the right direction. Time was of the essence, so I was unable to get this woman’s name. I’ve always had good experiences at Nordstroms at Old Orchard, and downtown on Grand Ave, but this woman’s attitude will make me think twice before using this location again.

I will buy men’s shoes here over any other department store. The employees are extremely attentive, but not pushy.
Any time I wander over to purses or sunglasses the sales people tend to get more and more aggressive.

I came here this week in desperate need of Christmas presents for my family. I’m so glad I came in to Nordstrom this week. Ioan had solved my problem, he was really kind and attentive. I had some idea but wasnt sure what styles look great. He gave me great suggestions, I bought all my gifts in one store, and picked out great shoes for myself! I got so many compliments on them at my holiday party. I just wanted to thank Ioan for great service and making my life easier. Less stress during this holiday season!

I have always been a HUGE Nordstrom fan. I moved to the Schaumburg area around one year ago. Prior to that I always ordered from Nordstrom online with it’s Free Shipping, Free Returns offer. The reviews provided on the website are so helpful! I recently ordered 4 dresses online for an Engagement Party. The dresses were not sold in stores so I had no idea what my size was. The reviews online were so helpful to guiding me in what size to order. When I went to the Schaumburg Nordstrom to return the few that I did not want — the woman was extremely helpful and made my entire return process very easy.
I ended up buying 90% of my Christmas presents from Nordstrom this year!

I am so frustrated with Nordstrom right now! I ordered a pair of sunglasses online weeks ago to pick up in the Woodfield location. I called some days later and spoke with an employee in the accessories department Who told me that my order was in and ready to be picked up. I also got an email that told me my order was waiting to be picked up so I drove the 45 minutes from my home to the store only to find out that they couldn’t find my order. They were supposed to be a present for my sister’s birthday tomorrow and now I have nothing! So frustrating… I think next time I’ll order from somewhere else!

May I highly recommend making a Personal Stylist appointment with Janice Avino? The appointment is free, the stylist is wonderful, and of course Nordstrom had a great selection of clothing.
Here’s what I emailed to her:
My lovely experience began with your first email. Once you had a basic idea of what I was looking for, you took it and turned it into a real pampering experience.
Janice, I arrived for our appointment (stressed and exhausted) to find the large changing room Beautifully set up with coordinating outfits and options. (happy sigh!) It was so much fun not having to go choose items myself (I often feel woefully inadequate and/​or stuck in a rut). You made some great selections! You were there for me anytime a different size or style was needed. I liked your vision, your combining of pieces, your friendly but professional manner, and it was such a welcome break from ‘life’.

This store is tiny, especially in comparison to L&T next door. There selection is not great, and I don’t really see too much I want here… better luck at the Rack actually… hmm.
However, I think they have excellent customer service… especially this once person in the suit area. She talked me into getting 2 blazers and opening a second account to get the $ 100 tailoring bonus, which I applied to the 2 jackets… which also got me a $ 20 Nord Note for the purchase…
Yeah she is a ‘PaceSetter’ on the business card… hilarious.
I liked that the tailor came up to me and took one jacket to be fixed right away… I know this is a ploy to get people to shop here again and again… and I fall for this free tailoring thing… at least I am not walking on the hem of my jeans as much.

I am a fan of Nordstrom in general but during this trip, it has saved my behind a couple of times that I might shop here more often again. My pair of havaianas broke off at the strap but since it isn’t summer anymore, I decided to wait to buy new ones until the spring. However, I am now on this trip and there is a swimming pool in the hotel that I would like to put to use.
After walking around the mall for a couple of hours and found that stores are no longer carrying flip flops, I decided to try my luck at Nordstrom. Afterall, the one in the STL Galleria did have items that are not aligned with the current fall season (I needed swim wear before leaving for my current trip to Chicago). I came over to the shoe department and almost jumped up and down because I was so happy to see a whole wall of flip flops/​sandals! They even have some of the decorative havaianas which I love. When I was checking out, they were on sale for only $ 20 and some change. Score!
Needless to say, I am very happy. The customer service was excellent as well. Thank you, Nordstrom for not getting rid of your summer items. Sometimes, weird people like me are in dire need of something other places no longer carry and I now know where to always turn to.

My whole experience with Janice Avino (personal shopper) was outstanding. She makes you feel right at home and walks you through how the process works. The prep call helped tremendously. Looking forward to working with her again!

We come here because it is the only Nordstrom (between woodfield and oak brook and Michigan avenue) that has a home section. That is the only reason I make the trip out here. The home section is small but has options. We always find something for someone. The staff are always very helpful and do a great job wrapping our gifts.
Large store. Parking is scarce during peak hours and the weekend. This mall is always packed which is why I avoid it like the plague. So keep that in mind before you come here.
All in all I would say only come here during off peak hours. Home section is worth a visit or two.

Wow. Horrible customer service at this location. Very unexpected. All employees acted very disinterested. Had to ask two separate people to get into a dressing room. Will take my mulla elsewhere.

What a beautiful department store… but what a TOTALLY crappy evening gown and dressy dress selection.
My daughter and I visited Nordstrom on our recent visit to find some PROM appropriate dresses… with an unknown and unlimited budget… and what a HOT MESS the formal area was. Just a disaster!
Nothing was in any kind of order or displayed in such a way that we were drawn to admire their offerings… some dresses were marked down to $ 89 without there being any kind of sale sign… it was so random and chaotic that we were confused.
NEVER at any point did a sales associate approach us or speak to us about the offerings or sales, there was NO assistance at all!!! The one dress that my daughter did choose to try on was because WE found the dress and then WE found the dressing room and it was a HOT MESS… clothes everywhere, and hangers all over the place. One gal and her Mom were in the same fitting room, obviously trying on gowns for prom, and they had selected gowns that we had not even seen on the floor… so I am not sure if those were available to the public or if maybe they had a «personal shopper». It was just a mess.
I have always felt like Nordstrom was the answer for Marshall Field being eliminated… classy and elegant but true and real and SERVICE! Not one person said hello to us, made eye contact as we strolled through the store, or acknowledged us in any way.
Don’t forget where you came from Nordstrom. SHAME on you!

Such a pleasure to shop here, everything is such a nice quality with a wonderful selection. Bought a beautiful cashmere infinity scarf for a gift. I asked for a box and the clerk took my purchase and brought it back gift boxed.
Also visited Laura Mercier and had the pleasure of meeting Stella she’s one of the best makeup artists. She’s only there occasionally. But if you do happen to go there and she’s there I would definitely recommend her.

Store review:
I stopped by for a quick visit while at woodfield mall. This place is just as grand and expensive as the location downtown. You will have difficulty finding any good deals, but everything is high quality and a step above Macy’s. Employees are quite helpful as long as you are dressed the part of a Nordstrom shopper.
Pros: High quality and stylish clothes
Cons: Premium prices
Hidden deals:
None, you should go to Nordstrom rack for discounts

Highest of the high, but also generally manageable priced items for middle to upper class and unbeatable customer service. I always have a great experience when I am here. Only once when I asked for help did the young lady totally miss my style. Every other time they’ve of great assistance.

Nordstrom is by far one of my favorite stores for shoes and the latest in fashion. What sets aside Nordstrom from other quality department stores and by quality, I do not mean Macy’s (aka Messy’s)… Nordstrom has outstanding customer service.
I bought a pair of denim here and I did not know the sizing since I was stepping out of my comfort zone and trying a new brand. I bought a size that was too big. I packed it and put it in my suitcase. While I was out of town, I wore the pair a jeans and boy do they stretch. Meanwhile, I wanted to get them in a smaller size, but I misplaced the receipt and who knows were the tags were. I explained all of this to the sales woman and she said she will look everything up by my email. She was able to find when I purchased the jeans and allowed me to exchange for the smaller size. The thing about Nordstroms is they are advance as far as technology and can find people by email or even by the date that you bought the item. I never misplace receipts nor ever really return anything, but this was one of those weird occurrences, since I bought a new brand. She didn’t think I was weird with the story I told her, because honestly, I would of thought I was weird!
Woodfield is great, however, I do have a personal contact at Oak Brook since I shop there more, which is a really nice feature. They are very personal with you and if you explain what you like, they will find 50 other items that you’ll like too. Saves time!
LOVE LOVE LOVE!

Best of the Best
I think that most businesses want to be like Nordstrom’s. Their customer service is second to none. They seem to hire that best sales people who want to and thrive on making sure that the person they are selling to is taken care of with full care.
My wife and I recently came in here. She was looking for a small purse and shoes. This was my cue to take a look at some dress shirts. I happened to see a sale rack and started there. Joey the sales person walked up and asked if I needed any help. I usually say I’m good but I thought why not take him up on helping me find a shirt or two or three?
He asked me what type and style of shirt I was looking for. I told him and he directed me to another area. I picked out one shirt and tried it on. Perfect fit. He asked me if I wanted any other shirts which I didn’t at first but now I do. I told him I like a couple of different other colors which I couldn’t find on the floor so he looked on his computer and found them for me. That tells me that their inventory system is working and that they know at any time what they have in stock. To me that is worth it’s weight in gold. You can’t sell something if you don’t know if you have it.
I wanted to wear one of them to a wedding the next day so I asked Joey if they provide ironing. He said that they do which he took all three of my shirts back and ironed them for me.
That’s what I call excellent customer service. I am now and have always been a huge fan of Nordstrom. Other places wish they could be like them.