T-Mobile

you are a very busy location — always happy to stop in for help. only once did you fail us due to customer service giving us wrong info and setting you up
been with you 14 years — happy with service

Super busy, slow, and lacking inventory.

They were damn busy so they setup a list which lets you relax while you wait. That’s why we have smartphones right? So we have fun passing the time. :-)

My husband and I went here to activate his new phone. While waiting our 5 year old son needed to use the bathroom. They refused to unlock the bathroom door and told us to go next door to Panera. Which I did. When my husband gave his opinion regarding their lack of customer service, the store manager asked him to leave. We’ve been customers for over 8 years and we will be dropping them. Good thing our contract expired.

If I could give this place no stars I would.
My husband and I had been loyal T-​Mobile customers for almost four years and went into this location (which we’d always used) to see about getting a new phone. They wanted to charge us retail price, $ 479, but — although we only had 13 months left on the contract — were willing to give it to us for a low-​monthly rate for 36 months…23 more than remained on the contract. When we asked what other options there were we were told none.
Now we’re fighting with them over the cancellation fee which, unlike their competitors, they refuse to prorate. Their customer service is hiding behind their «policy,» which anyone who has ever worked in business knows is subject to some level of interpretation.
Stay away at all costs…