Verizon

Be careful.
While I was traveling in Chicago, I added a new line for my little brother, it’s a iPhone 6s Plus 64gb, they were doing 100 dollars off promotion at that time. I singed a device payment agreement, and asked them about contract thing. they said I could cancel my line and keep my phone at any time as long as I paid off that device. After a month. My brother asked me to cancel that line because he decided to use cricket. So I paid off that device online, stopped by this Verizon store, talked with someone, and cancelled that line, everything was fine. After 1month. I got my Verizon paper bill. It said I had to pay for 280 for ETF or something. I kept calling Verizon custom service, they said they couldn’t do anything. Because I signed agreement with this store, so I called Verizon store, talked with a female manger, she was rude, she kept telling me that they gave me 300 Verizon credits, and I had to pay them back cuz I didn’t use cell phone service. The most weird thing was I never got any credits or anything at all. I trade in my old phone with no money back to me, paid that iPhone in full price with no discount. But the final result was I lost my old phone and still have to pay them 280 dollars. I kept saying there must be something wrong. But they didn’t believe me at all. Poor Verizon store.

Very disappointed in the lack of knowledge and technology awareness. After being with Verizon for over 15 years I am disgusted with the lies I was told about carrying my voicemails over to the Galaxy S6. They lost 8 voicemails that had been carried over from THREE other Galaxy phones. 2 of the voices on there will never be heard again. The other Voice is of a daughter I raised at 3 years old telling me she loved me. How do I replace those? After multiple attempts to contact the tech support team, they told me they could not be recovered. After multiple reviews surveys no one contacted me no one resolving these irreplaceable memories. You can save deleted pictures in a cloud but you can’t bring back the voice mails that were not even suppose to have been effected by my upgrade? I have been overcharged on a service that was supposed to be the best out there. Liars! Time to switch companies. Disgusted and so very disappointed!

This location isn’t closed. they’ve simply moved out of the strip mall. Regardless DO NOT COME HERE. I’m writing this review as I am sitting here on their «wait list» to be served. One customer is being helped and the rest of the employees are standing around like the aren’t being paid to be here. This is ridiculous, switch to ATT while you can.

Absolutely fabulous customer service. My phone stopped charging. Matthew checked and found I was under warranty. He suggested I use next day priority fedex to get my new device. When it didn’t come in the next day, he refunded me the shipping, even though it was no fault of his. Also, he gave me a new battery so I would have a working phone until the new one came. When my new phone came in, they transferred all my texts, data, and apps to the new phone, and even packed up the old one for me so all I had to do was drop it off at fedex. They were very kind to my animated preschooler and gave us water bottles on top of it.

Their automated voice mail is terrible if you need to actually speak to a person. You need to expect an extra 20 to 30 minutes if you need to actually talk with someone.

I’d love to provide a review of the actual services provided by this store, but I can’t. Want to know why?
I wanted to call to see if they carried a specific accessory in-​store before I used up my entire lunch break trucking over there to try to buy it. So, I called, about an hour after the listed store opening time. The recorded lady asks me to press «3» to speak to an associate on the sales floor (as opposed to technical support and a couple other things), and I figure that’s my huckleberry. Do I get to speak to an associate? Nope. The recorded lady bish comes back and says «Enthusiasm for our new products has been great. If you’d like to speak to a sales representative, please call back later. Good bye.» Disconnect. Are you freaking serious right now? I would like to give you my money in exchange for your goods and services, and yet you’re going to actively prevent me from doing that. Okee dokee then. We’ll be finding another store to earn my commissions.

I have has Verizon business for almost 2 years. The service is decent but the data charges has to go.
I originally started with 5 lines which 3 were cell, one home phone system and one tabket. Of 15 gb of data. After a couple months I was going over in data and I upped it to 20 after calling bc of my data overage, then I upped it to 30 bc I was going over 3 gigs like the other plans and now I’m at 40 gb. How is that possible when I have WiFi at home and WiFi at my office. I swear I’m on the phone every month. I told the operator each time that calling every month for over a year to fix a issue in data is getting old. I get compd here and there but what business owner has time to call every month.
The business customer service is not open on the weekend. So good luck if you have issues.
The website is confusing not easy to navigate.
Be careful paying on line bc I did on several occasions and it didn’t go through. My phones were shut off with no warning and I got a email 8 days after I paid saying there was a issue.
The business portion of Verizon definitely needs more work to keep my business. I try to give them a chance but I am really un happy they are the pricier one in the mobile industry.

iPhone 6!!! This was the only store location I could find on the Chicagoland area that had the phone IN-​STOCK!!!
Pretty easy process as far as the whole switching providers go…
As soon as I approached the store I was greeted with a smile and a welcome. Immediately they assessed my needs and got my new, pretty phone. There was even a promo going on where I was able to pick up several accessories (car charger, case, tempered glass, mophie battery charger.)for less than I would have normally paid for the phone by itself! Julio helped me pick out the most cost-​effective and practical accessories for my needs.
Holy cow. Phone is ready and I was able to write this whole review while in the store using complimentary wifi.
AWESOME cell phone experience.

Horrible, horrible, horrible!
I went in with a broken iPhone, I knew my contract was up so I decided time for a new phone… only I was wrong. The lady at the counter told me my contract wasn’t up until… wait for it… the very next day. There was absolutely nothing she could do about it according to her and two others. they couldn’t let me renew my contract 17 hours early??? Seriously?!
I know retail, strings are pulled for people all of the time. Verizon used to let you upgrade early! There was no alternate solution offered, no apology… nothing. You would think with just about a dozen people on the clock standing around doing absolutely nothing, one of them would have offered to dig a bit deeper to help me out. I know I only have to wait a day, it was the unwillingness to help that disgusted me.
AT&T… I am now looking into you!

Ok, I have a love hate relationship with Verizon… the only reason Im giving this place 5 stars was because of Jerry… I had my baby girl with me in her stroller and he held the door open for me TWICE (once he asked a customer to hold on a minute so he can help this young lady *flutter* out the door) and he called me MISS! SOLD! I love you Verizon!
I went in there yesterday to get a phone for my international trip and Jerry and Patrick totally helped me out and problem solved… apparently I could have handled it at home, but they called customer service for me and let me use their phone to set up my arrangements.
Still have my love hate relationship with Verizon… but I’m very pleased with the customer service with Jerry and staff!

I have this guy helping me a few days ago, name is PATRICK on buying a new iphone and renewing a contract. This guy is rude and no customer service. You ask him a question and answer you with smart ass answer. I feel like i bought a phone into a vending machine. This guy doesnt wanna be on this place. He even just handed the phone to me, and then i realized that contacts wasnt even transfered. Do i really have to ask him on transferring my contacts? I was disappointed on the service overall.

I feel like my arch nemesis works here…
Or, I just keep getting the same guy who hates my guts as my helper when I come in.
Honest to god, of all the people who hate my guts, this guy takes the cake. I’ve gotten him 3 different times and every time it’s all eye rolls and mental ‘why me?‘s. It’s not like I choose to have him as my associate when I go in, it’s just the un-​luck of the draw that we keep getting paired together.
So I have this POS iPhone that doesn’t hold a charge and erases all it’s memory 3 times a day. Apparently, it also hasn’t been backing itself up since the days of my Blackberry, and there’s nothing I or Verizon can do about it. Fine, whatever. My sh*t doesn’t work, but the attitude I get from this guy… un. f*cking.believable. I feel like if you’re not buying a package or a new phone, you’re a pain in the ass… which is probably true, but it’s not my fault Verizon changed their policy and I’ll never purchase a phone from them again. I just want my current ish to work… but apparently that’s too much to ask.

They will tell you anything for a sale. Once the sale is complete and the contract is signed your ass is hanging out in the wind.
ZERO CUSTOMER SUPPORT
ZERO TECHNICAL SUPPORT
ZERO SOLUTIONS PROVIDED
100% greed, profit, and arrogance. How are they in business?

So — Verizon… Lots of thought about how to review this one. First, I am no fan of the practices of the cell phone industry. They have fairly high fixed costs, but their operating costs are very low. So, when you consider what Verizon charges for a monthly cell phone bill with 3G or 4G, it is outrageous. The only way to make it all affordable is to go with a long term contract, something I do under protest. With four «smart» phones in my family, you can imagine the monthly fees.
Now, the store — The Verizon store on Higgens amd Meacham in Schaumburg is really not too bad. Having visited a number of Verizon stores over the years, I will say that their level of service is quite good. They have a very large selection of phones and supplies, and they have onsite service for repairing some phones.
What they carry to sell has gotten a little ridiculous — anything to make a buck? They have phones of all kinds; tablets with Wi-​Fi and 3G or 4G; they have chargers, speakers, bluetooth contraptions of all sorts. But what really struck me were the toys you could buy there that connect to your phones/​tablets. I think Verizon is trying to become something it is not, or they have lost their way.
At any rate, if you need to go to a Verizon store in northwest suburban Chicago, this would be the one I recommend.

Upon walking in, we were informed by what appeared to be the manager that there were 2 employees, 2 people in front of us in line, and they probably wouldn’t get to us before closing time (they close at 8, this was at 7). Despite being discouraged from entering the store, we decided to wait.
While waiting, we looked around the store. The manager had clearly lied to us; there were at least 5 employees that we could see from the sales floor. When my sister approached one of them, he told her he would not help her because he was waiting to help someone else. He then walked up to the manager and the customer whom he was helping, and just stood there. He didn’t do anything! He then followed the manager to the back of the store to help another girl waiting in line who was becoming extremely impatient. At this point, I began to notice that the store was filling up, and possibly some of the people who entered behind us were in fact already being helped by one of the 5 employees, even though supposedly there were only 2 employees!
Finally, we were so irritated that we left. My sister made an excellent point– we don’t want to be helped by someone who doesn’t want to help us, because they’ll probably do a terrible job. At the end of the day, we did not get anything done. The manager was an inefficient tool who ran his store to be nearly as inefficient as he himself was. We have always been fine with Verizon as a carrier, but we will absolutely never return to this store. This is not the first time we’ve had bad service at this location, but it will be the last.

I usually go to this store once a month to pay my bill. I never really deal with the people, I just use the billpAy. However, when I go in I’m always greeted and asked if I need assistance. I will continue to utilize this location for my bill payment and other Verizon needs.

Verizon is a fine carrier, but this store deserves zero stars and a smack in the mouth.
This past April, my fiancée and I decided to switch from TMobile to Verizon and buy some iPhones. On my way home from work, I stopped into this store and found an available associate. I said «Hi! I’m looking to switch carriers and buy two iPhones today. Would I get any sort of deal on the phones for doing that?» I was told that I would, and after sorting out a phone plan I was ready for checkout. The associate who took the payment seemed intent on getting me a great deal. My fiancée worked for a company that made us eligible for free activation on our phones and a 9% monthly discount– a savings of over $ 80. Pretty super. The only problem was that my fiancée was not present with me at the time. The sales associate told me not to worry; all we needed to do was come back within a week with a pay stub and they would apply the savings. He presented me with an estimated bill which was high, but he told me «don’t worry, this is for a month and a half of service, and this does not include the discounts you’ll be getting.»
Four days later, my fiancée got over with her pay stub. Because she was not the account holder, she was turned away. I needed to be with her to access the account. That might have been nice to know, but these things happen.
A day or two later we went back. An associate looked over the information and told us that there was a problem. She couldn’t apply the discounts unless the account was in the name of the person applying for the discounts. She admitted that this would probably screw up the billing because I would end up getting a prorated bill which would include activation charges along with a second «real bill.» We were a little irritated– why wasn’t this explained to begin with? If it was going to be such a big deal, we would have just waited a few days before buying and activating our phones. The associate gave us her card and assured us we’d get what we were promised initially– just bring the bills in when we got them and she (or another available associate) would sort things out.
When we got our bills, we were shocked. In addition to my bill, my fiancée got a bill that was over $ 50 higher than what I was initially quoted. We figured «Whatever. the billing is all messed up anyway,» so we headed back to the store. The associate whose card we had was not there, but a manager took care of us instead. After examining everything she said (curtly) «No, these bills are correct.» She went on to say that the activation fees would only be applied to my fiancée, but not to me and that the 9% discount would not be applied until after the first billing cycle. She failed to mention (we later learned) that that discount could only being applied to one of our two account lines. We also later learned that we were being charges for insurance on both of our phones (only one was supposed to be insured). When I asked how the bill was so much more than the initial quote, she said «I don’t know what to tell you. The bill is accurate.» Then she said, «The best I can do is remove both activation fees. WE’RE NOT SUPPOSED TO. But I will.»
… so your (multiple) associates promised us something that you were not prepared to give us. We took our time and fuel to make four trips to your store to resolve a situation which should not have been an issue to begin with. Now you’re doing US a FAVOR by PARTLY fulfilling your promises??? ARE YOU KIDDING???
We paid the bill and later learned the other stuff about the discount on the lines and the insurance on the phones at the Addison store (a great store BTW).
SO REMEMBER, IT’S NOT BAIT AND SWITCH. IT’S JUST THAT YOU’RE AN IGNORANT CUSTOMER.

Tell me if you think is good customer service.
I bought my son a Verizon gift card at the Schaumburg store for Christmas so he could get an iPhone. He went into the store on ¹²⁄₂₆ and ordered a phone, which, of course, they did not have in stock. They told him 7 – 10 days for delivery. So after 14 days we received an email saying the order had been cancelled because he did not agree to the terms and conditions. As we all know, you can’t even order the phone, without agreeing to the terms and conditions.
Customer Service says «go to the store», the store says «call customer service». We all know the drill, as we’ve all been through it, and the name of the drill is «shitty customer service», where no one knows how it happened, or how to fix it., but if you call someone else they might be able to help you.
So, he ordered the pone on ¹²⁄₂₆ and he will be will be lucky to have by ¹⁄₂₆. A nice gift turns into a problem.
Everyone preaches customer service, almost no one can deliver.
Poor customer service and follow are cracks in the foundation that will bring your house down.
Thanks, Verizon!
So he went back tithe store today

First off all they are a complete rip off. Before you purchase anything from the store look online and compare prices. My cousin went in there and just purchased a phone. She came home and looked it up online and saw that the phone was for free! SO we called the store to speak to them about it and they basically said we are not going to do anything about it. On top of it the phone sucks and you can’t hear anything on it. Plus the lady I spoke to was soo rude and the manager was not any better. He just kept blaming it on us! They suck!

I’ve had great customer support at a corporate level, but the local chains can vary. I had an independent distributor frankly tell me the ins and outs of how to get what I needed, since he could not do what I asked. Other times I’ve had larger stores give me no end of grief trying to get what I wanted. I’ve had such bad service at the larger stores that I almost flew into a rage.
Anyways, once I got my problem squared away with the corporate HQ, I got what I wanted. Overall I’ve always had great coverage and reception.
Cons: Cost, Verizon Operating System irritatingly overrides most phones, Verizon locks down many phone features that you have to hack.
I’m most likely switching to Sprint and getting a PDA phone combo.