Women’s Health First

I started at this office in Buffalo Grove back when I first moved to the area in 2011. I did a lot of review and was thrilled to get in to see Dr. Kleinklaus-​Lee who had the most wonderful reviews. I continued to see her until she left in 2014. About the same time, the offices all switched over to Alexian Bros. and it has been awful ever since. The staff that used to be caring and attentive, all gone. The short wait time to see the doctors, try over a 2 hour wait where no one warns you when you come in! Heaven forbid after an hour of waiting you politely ask if you will be seen soon because they will make you feel like a terrible person for actually expecting to see the doctor.
I was fortunate enough to switch over to Dr. Mlynarczyck after my prior doctor left but after having her twins in early 2015, I had to see a slew of other doctors in between which were hit or miss (one actually said, «Ew» to some symptoms I was experiencing with my IUD, really?). I had a ton of problems after my IUD was placed and had to go back multiple times, resulting in several convs between the insurance and the billing department. Left several messages and they never returned them to my insurance or me, finally had to call demanding to actually speak to the supervisor to make a 30 second adjustment in their paperwork.
When I went to make my yearly appt. this year, I was told Dr. Mlynarczyck was no longer with the practice (even though she was still listed on their website). When I asked if I could have her new practice information, they told me no and hung up. Fortunately, I was able to Google her and find her in a new facility by Advocate Health and they have been wonderful! The drive is long but so worth it! Their staff is respectful and made an appt. next day and I was in in less than 5 minutes.
WOMEN’S HEALTH FIRST? MORE LIKE WE’LL GET TO YOU WHEN WE’RE GOOD AND READY.

HORRIBLE EXPERIENCE!!! Would NOT RECOMMEND the Dr was ON HER CELL PHONE WHILE I WAS IN THE STIRRUPS… TALKING…WHILE SHE WAS SEATED IN THE CHAIR LOOKING AT ME PRIOR TO EXAM… if you can see a DR’s screen saver while you are naked that is horrible… felt like a sleezy sleezy place… they did polyp removal when I TOLD THEM I DID NOT WANT ANY expense… they do not care about you at all all they care about is the money… they will make money if they perform these surgeries… stay away… i felt disgusting going there…

Would not recommend at all — I have switched doctors now that I’m pregnant with Baby #2.
I would habitually schedule an 8am appointment (first appt. of the day) and would always be waiting for 30 – 45 minutes. Most of the time, the doctor hadn’t even shown up to the office yet.
I’m not a person who asks a lot of questions, but I had maybe 1 or 2 simple ones at each appointment as it was my first pregnancy. Any time I tried to ask a question, it seemed like the doc or PA had one foot out the door already and seemed bothered that I would dare ask them something.
Fast forward to when I actually had to deliver… Dr. Iyer shows up in her Grey’s Anatomy-​like pink stiletto heels and would randomly disappear to who-​knows-​where. I was told I had to wait to push until she returned. When she came back, she just walked in with her coffee as if it were nothing and didn’t even seem phased that I was clearly ready to get the whole labor thing done and over with. I should probably also note that getting an epidural was one big mess too. For some reason they didn’t have any of my bloodwork on file. To make sure I wasn’t a carrier of any communicable disease, they had to draw blood from me and process the results before I could even get the epidural. By the time this was done, I was already 7 cm dilated before I got the needle. This practice is clearly unorganized and quite frankly, a total joke.

Per scheduled appointment I went there and had a trouble understanding the front desk ladies facial expression, making faces and harsh voice seems like barking. The front desk girl with dark long hair /​she is an Indian descent) kept asking me what I am here for even though I repeatedly said have an appointment for radiology. Again her face has some kind of unpleasant change after seeing my long last name. I was confused that I was at the right place or not. They have no right to treat patients in disrespectful manner and u can hear the staffs whole conversation while in waiting room. Unprofessional and rude staff needs to be wiped out rather than ruining the whole team.

I love these doctors! I started off by meeting new doctors or PA’s every appointment because I didn’t know who I wanted to be my primary. I think I saw everyone before I found my dream doctor, Dr. Harvey! She is amazing. Delivered my first baby on her night off, always finds time to see me, and the best part is that I can be real with her. She does not give off the typical intimidation that many doctors have. I’ve come to know everyone in the office and everyone is very nice and personable. They offered me a payment plan after my delivery. I left a different practice to come to women’s health first because the old people weren’t listening to my concerns. Problem solved!

If you are planning to go for a visit, strike that day off your calendar.
1. Get ready to spend at least 2 – 3 hours. The staffs are rude and they themselves don’t know what is going on with a patient — is this ultrasound or regular checkup?
2. Doctors won’t even talk to you properly. I should have read the reviews before going there during my pregnancy.
3. If you call front desk for any question, they won’t be willing to connect your doctor/​physician if you want to talk to them, instead they will try to give their advice.
4. They won’t call you and inform you if the doctor is not in the office on the day of appointment.
Do yourself a favor — find another doctor for you.
Unilocal is not allowing me to give 0 rating. So 1 star!

Today was the first time I had gone in THREE YEARS!!! I had such a traumatic and painful experiance the first time going to the obgyn’s that scarred me. The only available Dr. in the time that I needed was Dr. Eisenburg and he was very unempathetic, cold, he wasn’t gentle, and when he did my PAP it HURT LIKE HELL!!! When it’s a girl’s first time to a obgyn, you would think the Dr. would be as reassuring as he could. Honestly it seemed like he didn’t care. I was too scared to ever come back due to that experiance… however I needed too and scheduled to come in today with a PA-​C Shah.
My pleasent experiance with Shah her is why I’ve decided to review this place at all. She was very empathetic, understanding, reassuring, personable, took her time to talk to make, and made sure I was comfortable. And when it was time for the fearful PAP, it was slightly uncomfortable at worst.

The only reason this place got a star from me was because Unilocal forces you to choose one. However if I could, I would give it a negative star rating. Let me start off by saying that this doctors office is horrible. If you are looking for a nightmare then go see these doctors. If one can even call them doctors? They are more like butchers. Let me just tell you, the reader, what happened to me and my wife. It’s super bowl Sunday and Chicago gets hit with 2ft of snow. That is not their fault, Mother Nature is a bitch sometimes. However at the same time my wife is having a miscarriage. We are scared, she’s in so much pain that I don’t know what to do for her. I’m freaking out and I just need a doctor to advise me what to do.
I call the office at 9am sharp, a very rude lady named Monica answers the phone and instead of asking my wife, whose sobbing on the other end of the line whose you’re doctor. She asks if she has insurance. Are you kidding me lady? My wife is miscarrying on the phone as you are speaking to her and you bring up insurance. Of course we have insurance Monica you cu&t. Now my wife asks her to speak to a doctor and she says there’s no doctor there. Wait? What? It’s a fucking doctors office, where is the doc? So Monica tells us that she’s gonna have to have the doctor call us back, but in the mean time she suggests going to the emergency room. Oh! so now you’re a doctor Monica? Is that you’re professional diagnosis as a rude ass receptionist? We just wanted to be advise from a doctor and this bitch wouldn’t let up talk to one. That’s some awesome customer service. Finally after my wife is pleading with her, she says she’s gonna call a doctor and have him/​her call us back. There’s like 8 doctors in this shitty practice and the one she chooses doesn’t even know my wife’s name.
So to make a long story short, I grabbed my wife and hopped into my jeep and went to the hospital. Words can not describe how mad and upset I am these people. Do yourselves a solid, and I do mean solid. Ditch this practice, forget these doctors. This is the worst doctors practice I have ever been to. Go running as fast as you can

I went here pregnant with my first child, I was hoping for a comforting and healthy experience. I am really am not one to leave a bad review but this is just something that I have to let other woman know so they do not end up in the same position that was was in. This was truly a nightmare. I mean honestly. I had no idea what I was getting into when I put my self and unborn child into these «doctors» hands. Lets just start with this, every appointment that I went to there was some sort of problem, or confusion starting with the front desk. To where my files where to what doctor I was meeting with that day. I tried to squedual out all of my appointments on different days so I could see every OB. I wanted to get comfortable with them because one of them was going to deliver my baby. Every doctor there always seemed rushed and bothered by me. I wasn’t a bad patent and hardly asked any questions because they gave off the impression that I was truly annoying them with anything I asked. Not knowing this was abnormal I thought this was just how things always were and just sucked it up and stayed. These doctors made me feel insecure and scared about everything… I honestly HAVE SO much to say about my appointments but don’t have enough room to type all of this, so on to my delivery! Dr. Papa de la Cruz was there that day so she was my delivery doctor. I only saw her once but was sure this was going to be ok because this was her job. The first thing that she did to me was roll her eyes because I told her I was a bit uncomfortable and scared. She ignored ANYTHING i SAID, my mom was in the room and could not believe the way this doctor was treated me. I felt as if this was all on me and she was just there to maybe catch my child! I knew something was wrong and so did one of the nurses, who thank god was by my side that day. I pushed for 4 hours and my little one finally arrived. he was rushed to the NICU. they called it a «complicated birth» till this day we still have NO idea what this means. he was only there for a couple days but it felt like a life time. Not only was I going threw so much stress from my birth but my doctors actually mistaken my child for another one and was telling me the wrong reports!!! it was as if they switched my childs file with another one. when they found out what they did, they actually had someone else apologize for them. WALK away while you can. I am pregnant now with my second child and in the most caring hands. I can’t even believe woman go here… and you don’t have to… listen to me. THIS PLACE IS AWFUL

I have been going to this office for the past 2 years and I am never going back. I waited 2 HRS at my last appointment just for the PA to spend 5 minutes in my room. (And it was a mid morning appointment, not a sought after evening one.) I was more impressed with the bed side manner of the PA’s than the doctors. I’m definitely not one to typically complain, but the front desk has been rude to me at every single appointment. I hate that they made me feel like scum because I couldn’t find my insurance card (the same card they took a copy of at every single visit for the past 2 yrs.) They seriously need to work on their customer service. Time to find a new doctor!

Have to leave a review since I’m officially no longer a patient here, and I’ll tell you why.
[I’ve visited this office and the Hoffman Estates office. This speaks for both.]
Under my insurance, this was one of the only convenient-​ish places I could visit. Like everyone has said, front desk staff: brutal. Clearly miserable. I’ve had moderate wait times, but most of the times, I went on a morning off and I wasn’t rushed, but don’t look to go to this place if you have a schedule to maintain.
To the doctor, you’re just a number. The care is impersonal. When I had to go in again for a follow-​up, I saw a NP, and while she seemed more personal, there really was no addressing the issues of why I went in to begin with. Once again, I felt like a nuance and just another «customer» for the day. I don’t think my health is taken seriously here, which is ironic since their name is «Women’s Health First.» So, which women ARE they helping?
I could NEVER imagine EVER going here as a new pregnant mother if this is how you’re treated. When I’m pregnant I will be seeking the most individualized and friendly office I can possibly find. This will be bottom of my list. When I was on individual insurance that didn’t cover an annual, I went to one of those «planned parenthood» type clinics just for my annual visit and the bedside manner of my doctor there was EXCEPTIONALLY better than the doctor here. Isn’t that saying something?
When I have had to call to address issues with billing or prescriptions– because there ALWAYS are UGH!- the ladies are super kind and will call me back in timely manners. The nurses who draw blood are very kind and chatty and helped me get my mind off drawing blood (so I didn’t faint– HA! I’m one of those kind…)
0 stars goes to the exam itself– I’m giving the 2 stars to billing and medical records.
I’m under new insurance now and *could* keep going back to WHF, but NO THANK YOU!

If there were a zero star rating that’s what I would give this office. The office is filthy. Absolutely filthy. Front desk staff rude! They obviously hate their jobs. The doctor was ok, but really, nothing special there either. I will NEVER go back.

I went for my annual. Let me tell you– how unfriendly and rude the 2 girls are in the front office– The indian girl rolls her eyes when I told her I am checking in, and the African American girl — I thought would start screaming at me any minute. Very scary and rude atmosphere. By no means, the waiting area is child-​friendly. Needless to say, I had made up my mind even before I saw the Dr that I will NEVER be back. Dr Le Cruz was so quick, totally rushed me. I don’t recommend this practice. I will stick to places that have Unilocal reviews– no more adventures for me, I went here as one of my friends goes here. But whatever. Not for me. I am afraid to even call about my results.