Woodfield Lexus

this review is strictly for the service department… they discouraged car wash by telling you it will take about 1.5 hours until you get your car back (the longer they take to wash my car, the more i will consume free pastries and drinks)…part of my service package was a tire rotation when i took it in one time, they said my tires were rotated when in fact they did not (i marked one of my tire prior to taking it in, because i just had this feeling about their service)…last month, for my usual car wash they told me that i needed new tires, i said go ahead and replace them…2 hours later, upon brief inspection of my wheels, i noticed right away that have ruined my alloy wheels by grinding off the previous zinc weights instead of using glue remover and some elbow grease… they basically rushed the job and took off as much as 2 mm off my wheels in some areas… they did this in all the wheels… to add insult to the injury, they initially shrugged it off and try to explain that is how they do it and no one took accountability for it… finally one of the higher manager inspected it and said they will correct the problems… i asked how?, he said they will repaint and refinished the wheels and will be ready in couple of days… fair enough i said… i picked up the car couple of days later, they only spot painted the areas that they ruined, and the colors did not matched the original paint… look at my pictures and judge for yourself… i hope the owners read this review because your lexus service department needs some spanking!

Very pleased with the customer service from the beginning to the end! My salesman George took very good care of us. Purchased my GS 350 F-​Sport and we were in and out in a few hours. I would highly recommend Woodfield Lexus to anyone looking to join the Lexus family!

This place is best service consultant

Mandeep did it again. THEEE best Service Consultant I’ve been helped by! Thanks again, Mandeep!

I have always had great experience with the service dept. here. I have been going to this dealer for over 15 years now.

This place is beyond helpful. The bad reviews are lies– these guys go above and beyond all expectations of an industry not always respected. To avoid a lengthy review that I’m not in the mood for, this dealership has hooked me up with a SAFE, CLEAN, NICE car for my needs. And with almost zero benefit to them. The time and effort they have spent with me is almost embarrassing, and I wish I was getting paid to say I’ll probably never lease or buy anything besides a Toyota/​Lexus. Tit for tat, I think we make a good match. Ask for Andy– he’s weirdly nice and normal.

Hands down, BEST dealership! Every employee I dealt with was extremely knowledgeable, helpful, & friendly! Customer service was EXCELLENT!

Thank you for the response JoAnn. I figured I would receive one if I posted on Unilocal.Funny I couldn’t get one to the email I sent over a month ago. And to be clear, NO ONE responded to that email.
Make no mistake, there has been no miscommunication, just a lack of communication on WFL’s part. My email response that no one answered, including Josh Resnick, was a reply to Ed’s lackluster email telling me that I should bring my vehicle in for a 3^rd time. While I agree that I obviously need to drive with a tech (which I noted in my response), I drove home the point that outside of my full-​time job, my «free» time to keep bringing the vehicle back is getting tiring and frustrating. I do have better things to do w/​a minimum of 2 hours.
What continues to baffle me is the lack of contact from either of the three people I sent my response to, especially Josh. I know full well you investigated this complaint with them since you think there is a misunderstanding. Rest assured that I am working with Lexus and another dealer. Unfortunately, since the temps are rising, my window noise has improved. Further pointing to a problem where the window meets the top of the frame. I think any person who would have LISTENED to my complaint the first two times would have checked how the window is feeding into the top of the door frame. To me, it is clearly evident that the molding or rubber piping is the cause of the noise by not gripping the window tightly. Now, add in warmer temps where items swell and bit, and the noise has been greatly reduced.
Sometimes people in the service field only hear what they want to hear because they think they either know what the problem is or they think that the customer is being too particular-​which I fully believe is what happened in my case. I certainly didn’t need insulation placed inside the lower portion of the door. Rest assured that I will have a resolution to the problem when I present it to another dealership’s personnel. It will be very, very interesting to see how quickly they solve the problem.
So, lesson learned with Woodfield Lexus. Once the sale is made and a couple attempts are made to address a problem that was reported within months of owning the car, you are dead to them. They might be great at fixing easy issues but lack individuals who are presented with an issue that requires real troubleshooting. For some, it’s easier to just throw up their hands and give up. Who is to say if I brought the car in for a third time it would be fixed? I’m tempted to believe that I would get a service writer who would tell me to just turn up the radio. Yes, that was an option I was given. Perhaps it was said in a partially humorous way, but that is an example of how others would make the problem go away. I do, however, turn up my radio to lesson the sting on the raw deal I received along with the terrible follow-​up. Please extend my thanks to Josh. Any manager or owner would have taken the time to reach out to an unhappy customer. It’s Customer Service 101.

Man oh’ Man,
A great dealership! I had a great experience from the time I stepped out of my car in the service center — all the way until I stepped back into it a few days later.
I met with Gerson B. and he was just as friendly and honest as could be! One of the best service appointments that I have had and I’m very thankful.
It gets busy on certain days, especially Saturday, but once you’re with your advisor they provide detailed evaluations and the honest truth about what’s going on with your vehicle. I would consider going in during the weekday if you’re concerned about time.
I am excited to consider my next car purchase with Woodfield, I don’t regret traveling from Chicago to Woodfield, it was well worth the experience. If I were to refer anyone to any dealer in the Chicagoland area, it would have to be Woodfield Lexus.

Though I haven’t made a puchase here I am 99% not likely to based on what I have experienced at this dealership. We first went there several years ago looking for a car and the salesman at the time referred to my trade-​in which was a C class Mecerdes Benz as «that thing». We laughed and decided not to make a purchase there. We went there around two weeks ago to look at another car and this time we walked in and there were a few customers and what customers there were were at desks talking to salespeople. Mr. «That thing» Who we encountered about five or six years ago was there and he looked at us and continued to be seated while he was working at his desk and we walked around for at least 5 minutes until someone asked us if we needed help. We finally got some help and went out to look at a car and when I asked the salesman to get a key for it so we could look inside he did it but seemed a little bit annoyed that he had to go back inside to do this. So about a week ago or more we got an email asking us from a lady there if we were still interested in buying a car and I told her we had already made a purchase and a few days later I got the same email asking again if you were interested in making a purchase even though I already responded that we made our decision. So about two weeks after we initially went in there the salesman call to find out what our interest was which I think is waiting pretty long to do so. I also wonder why after I twice told them through email that our purchase was made that he’d call me. It makes me wonder how they communicate there. On the other hand when we went to the Mercedes-​Benz dealership down the street I was promptly greeted and the salesman remembered me from being in there before for service visits. He invested time and energy and we worked a deal with him and that was about two weeks ago and since that deal was made he has called me about three times to find out how things are going. Lexus makes an excellent car but it seems to me that the dealership personnel there are nowhere near up to that standard and I am extremely unlikely to make a purchase there should we decide in the future to get Lexus. Making a phone call to me about two weeks after our initial visit. Seriously?

Just left. My mom is looking to buy a new car today. We weren’t even greeted, despite there being an older woman and two men at the door. Older woman was wearing a black and white print cardigan. After we stood for a few minutes she directed is to the showroom. We wandered still no staff came to help us. My mother knew exactly which model she wanted. Salesmen just whizzed past us. Not even eye contact. So after being ignored we left. I think she wants to drive out to a different Lexus dealership, but now she’s finally willing to listen to me and consider a BMW. So hopefully I can get her to check them out before we go to Lexus Naperville tomorrow.

I would rate a zero if it was an option. Find another dealer! The service here from the sales man was horrible walked in with a trade in and cash to buy a brand new car. Immediately was looked up and down. Once me and my spouse noticed what was going on we walked right out! I would not spend a dime at this place. Took our money elsewhere! Be smart and don’t ever let anyone judge you, in this case what matters is what was in our pockets not what a person looks like. Have had amazing experiences at BMW! Guess where we purchased from? Lexus sales man missed out on his commission!

Fix your customer service. Some of the staff need to be trained on what «service» means!

The team at Woodfield Lexus is absolutely amazing!!!
TJ Jendo was my Sales Representative and he was so patient, pleasant, and informative. He was very knowledgeable about the vehicles, I could not have asked to work with a better Sales Representative!!!
Greg the general manager at Woodfield Lexus also came in to answer some questions and he was so helpful and informative, this dealership truly has a stellar team!
Out of all of the dealerships I have ever visited, this one truly was the best and that was because of the amazing people. Everyone spoke and was pleasant regardless of if they were my Sales Representative or not.
I would definitely recommend this dealership to others!!!

Dan Rosen is number 1 salesman in my opinion. We purchase car from him and he was highly recommended. go see him and you will not be disappointed he will take care of you and follow up on every promise he makes

Service Department at Woodfield Lexus is horrendous. Their web site mentions a complementary loaner, and when making an appointment, «loaner» is a choice, but they have a total of 3, and they don’t mention until you show up with your vehicle for service that they don’t have a loaner for you.
I had other problems as well with service at Woodfield Lexus, technicians disassembled the panels under the vehicle to do an inspection, and they didn’t secure the parts back properly, and they fell down on the road, getting mangled up in the process. When I returned to the dealership, the put the broken, melted, mangled parts back and argued they didn’t disassemble them to do the inspection. I know this to be false as they were securely assembled before i brought my vehicle in. I contacted the service manager and the general manager of Woodfield Lexus about this and I never heard back from them. Not a good way to run a business.
I will definitely not be bringing my vehicle there again, and I will look elsewhere when its time to buy a new car, they don’t deserve my business.
I have complained to Lexus Corporate about this as well.

Had an extremely poor experience here this past Saturday, October 3, came in to look at and test drive a nx200t, ready to buy. Went for the test drive, everything seemed OK and then we sat down to talk about pricing.
I told him I’m shopping around and this was the fifth car we test drive today but left Lexus for last since we liked the car. I asked him to give me his best offer. He asked me how much do I want to pay. I told him no, I want to know your best offer and we will go from there, so he comes back with a ridiculous number that doesn’t make any sense based on the purchase price. I requested he break down the numbers for me (money factor, residual, etc) and he refused and said that’s the price and had a very poor attitude. He said if I can’t afford it then I should go with the other cars I looked at.
I did not feel welcome and my wife and I were extremely disappointed. My mother owns a Lexus and this was a horrible experience compared to what I’ve experienced in the past. As we were leaving we saw he went an began speaking with some other associates and pointing and laughing at us.
As we were leaving I realized he didn’t even give us a business card. He’s the Indian individual sitting near the front of the dealership with his back pointed to the front on the left side when entering the dealership, I received a printout of the offer so if I can find any identifying information of this individual I will post it.

Don’t shop here! I had a horrible experience with Mary while trying to purchase a used car. She lied and told me she couldn’t discuss pricing without getting me in her system, really she was running my credit and shopping my fianancing before we even agreed on a price. Then while negotiating the pricing the next day they called and told me they sold the car but not to worry they had other cars!!! Of course, they did but none that we wanted. My family has bought 5 Lexus’ from this dealer and this was a total let down. I have spent thousands at their dealer with servicing my current car and never went anywhere else. Looks like my loyalty is totally unappreciated.
Final word, Mary was lazy in handling the dealership. Lied about getting our information and was more interested in making an easy sale than customer satisfaction! The GM was supposed to make a deal but I was told he would make the price lower through financing not PRICE!

Service Review
Just got my RX back from service and couldn’t be happier with how the service writer, Sean Horvath, handled the entire process. He called to update me on the repairs needed and the cost. I approved the repairs and Sean said he would call me back when the car was ready. When he called me back to let me know when the car would be ready, he also informed me that the repairs would run almost 50% less (~ $ 400) than originally quoted! How often does that happen?! This says so much about Sean’s character as well as the overall dealership.
I bought my RX at Woodfield and have had it serviced there for over 10 years. I wouldn’t hesitate to recommend this dealership for buying or servicing a Lexus. It is this type of ongoing service that will make Lexus my first choice when I purchase my next car.

The service department is great. The sales team, not so much.
I stopped in this location while on my hunt for a very specific vehicle largely because it was in my neighborhood and also because I figured it would be easier to purchase from a local dealer.
My sales guy was very nice and knew a lot about the products and offerings. My issue was with the service that is beyond the salesperson’s control. I was given a payment and price quote after the test drive. The price was unreasonable. When I left the dealer, I priced shopped online and received 4 quotes that were significantly lower than the price this dealership offered. I then called a dealership and was given a lower price by phone and an assurance that they would beat any offer given to me. Those words suggested the offer was a good one but there was room to go lower. Note the other offers were given online and by phone. Shocking that an online quote and phone call quote could be more competitive than an in person visit. This is even more shocking when I tell you that I did not give the quote I received from Woodfield to the others.
In short, I bought from a different dealer and suggest you do the same… But my vehicle is regularly serviced here because their service team is top notch.