Marshall Thompson Moving & Storage

Take this review with a grain of salt if you wish, because despite my best efforts, I wasn’t actually able to use Marshall & Thompson’s services. I know they have been around a long time, are locally owned and have a very good reputation. They were recommended to me as being very trustworthy and professional from someone who used them a few times for both moving and storage. In anticipation of the closing on our house, I contacted them via email for a quote and to get an idea about scheduling, even though we didn’t have a date set. I may not have normally done that, but the website encouraged contact by email. Weeks went by and I never got a response. But I didn’t give up hope. We finally got a closing date and were eager to get everything planned quickly, so we called them. There was no answer, even during regular business hours, and the answering machine didn’t sound like it was for a business.
I’d honestly like to give them 2 stars, but I’ll go with a mid grade 3 stars since I was unable to actually do business with them. They might do a great job at moving and storage once you get ahold of them, but part of customer satisfaction includes making yourself available and being responsive. Next!

We used them last year when moving from one part of Albany to another. Very professional and a great price.