Bluebonnet Bunk’n Biscuit

I am disappointed to give anything less than a five star review. I’ve been a huge fan since I moved to San Antonio. Unfortunately, customer service was lacking on my last visit. I made the mistake of picking up my dog’s poop. There was no trashcan by the fire hydrant and I didn’t see one anywhere else around the area so I brought it in with me. The young lady at the register said there was one out there. I tell her I didnt see one.
She asked if I wanted the same cut as last time and her attitude towards me just seemed unfriendly. Maybe it was because of my plastic bag of dog poop? She silently takes my dogs to the back and leaves me standing there with my bag of poop. I notice she doesnt even acknowledge my dogs or talk to them. On previous visits, staff has always been pretty friendly towards my dogs. I almost tell her to forget it.
I wait and wait and wait. She finally comes back and no apology or anything about the long wait. She seemed a little irritated that she was having to deal with the bag of poop. She takes it from me and walks outside to the fenced area where there is a small white trash can. It would be nice if they had the trashcan closer to the hydrant outside or at least a sign to tell customers where the trashcan is located. Then they wouldnt have to deal with it.
The grooming was wonderful and I would rate that service five stars. The customer service I would rate a two.

I take my two schnauzers groomed here and they alway turn out so cute. The ladies are also very accommodating and allow my pups to stay together during the entire time they are there. I also like that they have facilities where the pups can play if I can’t get there right away. The costs are reasonable and you get great service. My sister lives in Round Rock and she brings her two schnauzer down here for groom at bunk and biscuit because they are better than the groomers in her area. I recommend for sure.

when i first starting taking my boxer there it was great, i’m not gonna lie! but one frightful day rufus (my boxer) got attacked by another dog & they called & told me 2 cum & c if i thought it was bad enuf to go 2 vet! it looked bad so i did go! i had to go to weekend vet cuz it was sat & my normal vet was closed. i wasn’t mad cuz i know these things happen when u get a lot of dogs together! let me tell u why i’m mad as hell now & will never take my baby back there again & why you shouldn’t either! not once after this happen did they call to check up on rufus! not once! not to see if he was ok, if the bite was bad, if he needed anything! just to be considerate! my reg vet got wind of rufus being injured & they called me twice that monday, but the fuckin daycare couldn’t call at least once! that makes me so fuckin madyou knw that just tells me they r about the money & they don’t give a fuck about my dog! i will never take my dog there again and i hope no one else does! they will smile in your face, act like your dog is the best when they dont care! it’s an act people!

I’ve taken my Shih Tzu here to be groomed 4 times and have always been pleased with the results. He’s not the easiest to groom but they seem to get it right consistently, and he doesn’t seem traumatized by the process. I have also boarded by Shih Tzu and Boston Terrier here when we are out of town. They’ve never come back with fleas. The only reason I didn’t give 5 stars is that on several occassions, the staff has seemed disorganized. I’ve had to call back a 2^nd or 3^rd time to confirm that the pricing information I was originally given was accurate, because people I had dealt with seemed very unsure of what they were telling me. But I’ve never worried about my dogs’ safety while they were there, and that means a lot!

I boarded my Pit over the Christmas Holiday and couldn’t of been happier. When I took him in for his evaluation the staff surrounded him and just started loving on him, putting all of my worries at ease. When I went to pick him up 2 hours later he didn’t want to leave, he seriously wanted nothing to do with me. I dropped him off for his stay and he was excited, I didn’t reserve in time to get a suite but they had no problem with me calling in for updates. When I picked him up after a week, he was in a good mood, tired and thirsty. He was a little dirty but I didn’t opt for the bath and will do so next time. All in all I was thrilled with his experience there, they don’t discriminate against breeds and that is what got me the most. Other places that I looked at that didn’t discriminate seemed scared of him and his size, not this place, they jumped right on him with the hugs and kisses. I will defiantly be bringing him back as well as my cat and bf’s dog :)

Best boarding experience! My dog has stayed here twice and I drive about 30 miles to drop him off, because it is well worth it! Their hours are convenient to me; I hate boarding my dog somewhere that has limited drop-​off/​pick-​up hours and isn’t even open on Sundays. Not the case at BBNB since they are open everyday!!! My dog gets to play during the day with other dogs and gets to relax in his own ‘bunk’ in the evening. What more can I say? Definitely the place where animal lovers board their pets!

Let me start off by saying my dogs are like my children and I won’t just leave them with anyone when I go out of town (including some of my own family members). I’ve been bringing my dogs to BBBB for a few years now and they are the only people I trust will take care of my babies. The entire staff is experienced, knowledgable AND courteous. My dogs have SO much fun when they get to stay there. It’s pretty much a vacation for them. Whenever we drop them off and the staff takes their leashes to bring them back our dogs don’t even look back at us because they are so excited! We have to say our goodbyes in the car before we go inside. And my dogs aren’t stupid. They know where they are going (like when we go to the vet and it’s a struggle just to get them out of the car). I’ve also started using the in-​home pet sitting service about a year ago and I LOVE that too! They even leave detailed notes about each visit they make and how the dogs were behaving. One time when I was in Mexico i got a call from Cathy because one of my dogs had an eye infection (she always gets them). I told her where the medicine was and they treated her accordingly. By the time I got home my dog was all better. They are all good people who have fully earned my trust. I highly recommend using them. Other places I used in the past just keep the dogs in kennels the entire time and only let them out to use the bathroom. The BBBB facility is huge and very clean. They offer activities for your dogs all day long so they are not cooped up all day long and they are ALWAYS being supervised.

Great place to take your pets. Kenneling, Doggy daycare, training, doggy park (must pay a small fee but well worth it), etc. Doggy cam so you can check up on your pups. (Also says they don’t have anything to hide.) Don’t overcharge for EVERYTHING like Rob Cary. Affordable, very friendly staff. I wouldn’t take my babies anywhere else! :)