CalTex Protective Coatings

Like many of the other reviewers, I had similar struggles in getting the CalTex Protective Coatings company to honor the warranty I purchased from them for my new car. Within a couple years my paint began to oxidize. I filed a claim, and in response CalTex did reapply the exterior treatment at the dealership one time. A short time later, it became obvious the re-​treatment did not solve the problem and the paint was still oxidizing (the paint would rub-​off in a light powder onto your hand). It appeared to the dealership and myself the vehicle would need to be repainted as the only permanent solution to the problem, and it was at this time the CalTex company turned their backs on me. They never did make good on the warranty I purchased from them. Too late I discovered they have earned a dubious reputation online (‘ripoff reports’ etc.) for similar warranty betrayals. I’m now kicking myself for waiting to research this company only AFTER getting burned by them. My mistake, but never again.

I’m in my 4^th car and can’t see myself buying another vehicle without ResistAll. Best bang for the buck ever.

Amazing first time service. Dennis came out promptly and was very very friendly. Offered me helpful advice and genuinely looked like he was enjoying what he does. The whole repair took 15 minutes and they came out to my address! I am really glad that I got these guys when I purchased my used car. Five stars!

I made a claim to Cal Tex and they sent a technician out within a week to do the repair. The repair guy was fast and left my front seat looking brand new. He even cleaned up the other seat so they would match each other. I was super impressed!

For my first claim for a stained interior they sent me a check because they didn’t have a tech in my area. No one even looked at the damage, just sent it. Second claim, (again stained interior) they now have a tech in my area and he was GREAT. Completely cleaned the interior of my car. Stains are gone and did a much nicer job than my «attempt». He was on-​time (on a Saturday no less) friendly, pleasant and professional. I plan on owning my car for another 4 years at least and expect to probably have to submit more claims in the future. I hope this kind of service continues for the long-​term. So far they have met my expectations.

I recently had a great experience with Cal-​Rex. I called about some bad carpet stains in my RV and within a day we were scheduling an appointment to get the work done. A few days later, a local vender of Cal-​Tex came over, cleaned the stains, and mended a small rip in my drivers seat.
Go Blackhawks!

I bought a new car, and I claimed twice within 1 year. First time they responsed very quick and send a technician who did a very good job. Second time they asked for pictures, denied, and I asked them to confirm the damage by person, then they reconsidered. They almost denied my second claim！But after they say yes, everything went very well, their technician is really good, did the job very carefully and detailed.

I bought a new car from a dealer and they sold me this protective coating and the warranty that comes with it. The dealer told me that the warranty will cover ANY damage, including accidental damage.
Shortly after taking delivery of the car, I noticed a very tiny tear in the interior door trim. It was very small, like the size of the tip of a pencil.
I first took it to the dealer service center where I bought the car, naively thinking that this would be an easy process since the dealer sold me the warranty. The service center told me that they have nothing to do with the warranty service and I have to contact Cal-​Tex to file a claim.
I went on their website to file a claim and was told that someone would contact me within 1 – 2 days. I naively thought that the trim panel would be replaced since it’s a small piece that looks easily replaceable. Wrong again! A few days after filing the claim, some guy called me and said he would come to me to «repair» the damage and said his first available appointment is 3 weeks out.
The guy came and did not present himself very professionally. He at first just stared at the damage and didn’t tell me how he planned on fixing it, how long it would take, etc. Since the damage was so small, I figured it would take 1 hour at most. WRONG AGAIN!
After 1 hour, I went out to check and saw what looked like a marble-​sized blob of black bubblegum on the damaged area. Keep in mind that the actual size of the damage was tiny! I asked what kind of material he’s putting on the car and he mumbled something about «filler». I asked what it’s made of and he mumbled that he doesn’t know. I went back in the house and prayed to the invisible sky monster that this is not what it’s going to look like when he’s done.
After another hour, I went and checked again and the black blob had been removed and replaced with a smaller white blob. I asked if he’s almost done and he replies «no». I asked how long it’s going to take and he said «a little while». I asked how long a little while is and he says «I don’t know».
At this point I went back inside and called Cal-​Tex and asked to speak to a manager. I told them that this guy doesn’t seem to know what he’s doing and can’t answer even simple questions about what he’s doing. They assured me that this is one of their best technicians and he knows how to fix this type of damage. I asked how long it’s supposed to take and even they didn’t know. I asked what happens if he can’t fix it or makes it worse and they said at that point they would just replace the entire part.
After 3 hours, he let me know that he can’t fix this damage and said it’s because the interior trim is vinyl and he can’t repair vinyl. Why didn’t he know that before he started and before wasting 3 hours of my time? He removed the filler and the damage was made much worse than before.
I called Cal-​Tex again and asked how they plan on fixing this. They told me to get a price quote to get it fixed and send it to them. I got a price from the dealer where I got the car and sent it to them. After waiting a few days and getting no response, I called them and asked what’s the next step. They told me that the price quote isn’t «formatted» correctly and want to see a line-​item estimate showing the rate per hour, estimate of number of hours, tax, and so on.
Why can’t they just contact the dealer themselves? Why do I have to do all the leg-​work for them?
This is going on 4 weeks now and I’m still no closer to having the car repaired and now I’m driving around a car that’s more damaged than it was before their idiot technician tried to fix it.

I call for make a claim and told them where need to be fix but they denied it. Such a SCAM !! Don’t buy it.

I have used their service twice since I have purchased my car. The turn around is fairly quick, I fill out a claim form online, someone calls me from Texas and lets me know that someone from California will contact me to schedule a mobile service. I get contacted a day later, the mobile technician comes to my work and finishes the job in ~15mins (For Dye Transfer on leather). My car is 3 years old, so I haven’t had any problems with the paint job other then the leather inside the car.

I was wary of the paint and interior protection warranty I had been roped into at the time of purchase of my vehicle, but it wasn’t that expensive. I’m glad I did get it as I started having weird water stains and tree sap marks showing up all over my front hood that wouldn’t come out with normal washing. I gave Cal-​Tex a call, and after a little bit of a challenge trying to set up a buff and polish/​protective coating reapplication at my dealership that would’ve required me paying up-​front and waiting for Cal-​Tex to reimburse me, they scheduled a local technician to drive out to my house to do the work. The guy showed up 5 minutes early, was very pleasant, and did a great job removing every spot and stain in addition to some others he caught on first inspection. I can’t complain, but knowing how these third party warranties go (had issues with my home warranty provider that are similar to the problems described here) I am lucky to have had a relatively easy and positive experience.

Do not buy any Warranty from this company! They will do anything not to honor it.
If I could I would give them no stars. No matter what the problem is — it is your problem not theirs. It is amazing how they can sell a product –with warranty– and find so many ways to get out of it! Very unprofessional! Car dealerships be weary of selling this product to your customers.

Like the other review, if I could give them ZERO stars I would also!
WARNING: NON CANCELABLE. Read the fine print on the contract. Sold our car 2.5 years into 7 year contract and there is no refund and you cannot even give it to the next owner without them paying a $ 90 transfer fee. They are a RIP OFF!!! What a waste of money.

No option for 0 stars?
The leather in my wife’s 2 year old car has deteriorated very quickly. It looks awful. Cal-Tex’s protective coating is a scam.
We filed a claim with Cal-​Tex, and they cited normal wear and tear.
It’s way beyond normal wear and tear. Please do not use this company. It’s a scam and ripoff. They should be ashamed.

This company is nothing but a waste of time. Even when you are purchasing a car and someone tells you that it’s a free service, it really isn’t.
Really — I’ve called them 3 times to find out more information about my claim, and they have no solution.
Don’t waste your money — go spend it on something tangible.

If I could give this business ZERO stars, I would. A complete waste of money. I can’t believe I thought paying $ 1,200 for a protective paint and upholstry coating would protect my car. Three and a half years after I bought my car, the paint has started to dull and oxidize. I put a claim in to Cal Tex. Oops, it’s not their problem. «It’s a manufacturer defect.» Cal Tex is the defect.