Progressive Service Center

I’ve taken my car here twice now for bumper repairs. They do a good job and the service is fast! There are some things that they won’t replace if it looks like it might have been there before, even if it was made worse by the accident, whereas if you had taken it to a dealer or somewhere else they would have taken care of it for you. The only problem for me is that it is so far away. Also, since I don’t have rental insurance they don’t give out rentals, whereas if you take it to a nice shop for repairs they happily give out free loaners. Luckily I live in the city and work off a trainline so I didn’t require a car for the few days they had it. But the body work was nice enough that I went back a second time. The detailing could have been nicer at the end as well.

I brought my car here after being in an accident with someone that was insured with progressive. Their service was amazing. The claim process went smoothly. I dropped off my car and they had the rental ready, I was very happy that the body shop I had requested was part of their network shops. My car was restored to its pre-​accident condition. Couldn’t be happier.

These guys sent my gorgeous SAAB to a fly-​by-​night bodyshop more than an hour from Chicago who tendered an incredibly poorly written estimate guaranteed to total out the vehicle. Never allow these people to take possession of your vehicle, always ensure that it is transported to a location you control (I.E. home garage or a trusted auto repair shop).

Top notch operation and customer service. I pulled in and a rep (Brandon) was there to open my door for me with a smile and pleasant conversation. The inside is clean, spacious and comfortable. Brandon took care of everything quickly and escorted me back to my car. Beverages are abundant while you wait. If you’re thinking of going here — do it! You won’t be disappointed.

Long story short, they took superb care of me. Being hit from behind I filed a claim against the guy with his insurance (Progressive, obvi) and they were 5 stars all the way. They gave me a great 2015 crossover rental, and when I forgot my iPass and called Drew to ask him to grab it for me he was excellent, even when I was a bit short with him. My car was ready in less than one week and the work they needed to do on it was high quality. I was impressed most by their superb customer service. From their phone calls keeping me up to date, to allowing me to pick up my car much earlier than expected, to having chocolate chip cookies waiting for me and a $ 20 bill for the iPass inconvenience.
Top Notch.

Ended up here after a resulting fender bender. These guys run a really efficient shop and I wanted for nothing. Everything was easy, the drop off, the rental, the bodywork, the detail, the pickup. If you know anything about easy, it takes a lot of work to make it easy. Very professional shop, I have no complaints.

when i signed up with progressive not GEICO i was told that i will have to pay $ 500 deductible. wrong information and rude customer service. They are not at all cooperative and ask for extra money for the rental nothing is free and deductible does not help.

I had my car in the shop last month after being rear-​ended. My experience was very good. Though i can’t say for sure with less to gauge against, i believe the quote was fair. They fixed a couple of other issues I requested as well. All repairs are problem free so far. They also cleaned both interior and exterior, which I appreciate. All of the associates were friendly as well.

I was rear ended by a person that they insured. And I had agreed upon them fixing my vehicle, he told me if I brought my vehicle to them that they would fix it and put it back to the way it that it was. Needless to say that did not happen. When I first went back to get my vehicle after they claim it had been fixed, it was a different color and my trunk still do not open properly. They then tried to tell me that is the closet color that they could find to match my car. … I’m 8 ½ months pregnant no one Progressive Insurance Company really seem to care that the person they are ensuring could have killed me or my unborn child. Get a lawyer ASAP. … Also please please read the reviews on them google them and read the reviews.

Progressive needs to screen their staff a bit better. Service centers are still representations of the Progressive brand, and this center is giving them a bad name. My friend dropped off a car a couple of weeks ago, only to have it returned with a broken seat and an old bag of food left in it. The damage, and old food, were clearly done while under their care. Upon hearing of the issue, Mike (a Progressive representative) did nothing but deny everything, offering no options or help.
I’m writing this review because I’m absolutely disgusted by what happened at this location and I hope I can save someone else the headache.

Fantastic customer service! Even though the accident was less than fun all the people at progressive have been kind, and professional!