Island Palm Communities

I was actually really happy with our home on Fort Shafter. We were lucky enough to get a single family house which we like. The location couldn’t be better, especially being that we both work at Tripler. Our main issue is the service/​maintenance. The people at the office our rude, lazy and have this attitude that your business is entitled and therefore can respond to you at their leisure. Work orders take at least 30 days and when the workers do come they are unprofessional to put it kindly. It’s like I work 8 hours a day but god forbid I’m late to my hour long lunch break…

If I could give this review with ZERO stars that would be more adequate. Where to begin… Our first experience with Island Palms left much to be desired and we should have taken that as a warning sign. The man in charge of getting us into a home would not respond to me and only emailed my husband… Even when I would email him he would reply to my husband.
Next, after we have moved in, we had maintenance workers wipe instruments on our towels when doing work in the bathrooms. I was also harassed by a maintenance worker to the point where I had to go to the Police and rectify the situation.
If you should need something fixed in your home it will take about a month to get an appointment and even then we had a worker come to our house to inform us he didn’t have time for the job and we would need to reschedule. We had an emergency and needed some electrical work done because there was a wire that was sparking. I called the emergency line and left a message… Yes their emergency line has you leave a message. I was called quickly after which was nice and told they would send someone out… No one ever arrived.
All in all I would never recommend Island Palms to anyone. Our experience has been horrible and when we have tried to talk to management we have seen no improvement on these issues.
However, the women who work at the community center are always nice.

I honestly have no negative feedback for you guys. Every time I call for questions or help, everyone is nice. The maintenance people are so quick! I called for my garbage disposal to be fixed and they came within 30 minutes of the phone call ending. I was surprised when they came to the door ready to fix it. Very impressed, as well as thankful. I give you guys 5 stars! No complaints here! Aloha!

Horrible customer service. Talk to you like they are entitled to get your business. Makes me wish i didn’t get stationed here.
BTW it would have been very convenient to have the pool open during the summer at least but then they have it closed the whole time and expect everything to be okay… like we didnt pay thousands to live here

I just had John, and Justin come to my house to fix a lot: screen door, sliding door, the floor backboards and patch up some holes that werr chewed up. They were awesome! They took their time with everything, made sure everything worked before putting it back together. They were extremely polite, new what they were doing, and actually were more concerned that the work was to get done, rather like many. Before starting work they let me know what needed to be done, let me knew what we wpuld be charged for, and when they didnt have the part instead of rescheduling they went to get it, 5 mins later they came back and started. I highly recommend these two! You won’t be disappointed in their work!

We lived in Island Palms Communities for two years. While living there we didn’t have any problems with staff, maintenance or other employees. Any dealings we had with the office went smoothly. All the employees were always friendly and professional… if I were rating only the office staff and/​or maintenance I would give them a 5 star rating. We even cleared housing with no charges. However, we lived in the apartment style housing and we could constantly hear everything our neighbors were doing. It was to the point that sometimes even trying to sleep became an impossibility. We kept our A/​C on ²⁴⁄₇ and also bought a box fan to try to drown out the noises and it was of little help. Luckily most of our neighbors were pretty understanding when we asked them to quiet down. But there is little to no insulation between units, I assume since it’s Hawaii there is little need for insulation. So the noise transfer is crazy. In your bathroom be prepared to hear EVERYTHING and also if your neighbors are just talking on their back balconies/​porches you are probably going to hear every word. The apartment style houses are pretty large for two bedrooms, you have outside storage which is also handy. If the cost of living wasn’t so high in Hawaii I would have chosen to live off base, however the larger housing for bigger families seems really nice and I am not sure if they have to deal with the noise transfer that we did. Again if I were rating the staff I would given them a 5 star rating, the housing though I would only give a 2 star rating. I decided to meet in the middle at 3 stars. It’s not the worst place in the world but I have lived in a lot better too.

These people try to enforce rules that clearly go against their own written policies. They allow people who threaten other residents to continue to live here and do nothing about it. They let people complain about every thing that anyone else does. They try to enforce rules on a select few but not as a whole. I suggest finding ANYWHERE else to live other than this place. These people are probably some of the most incompetent people around.

Randy Souza has been a pleasure to work with. Great customer service and very insightful.

IPC has been a huge disappointment. We lived for one year on Ft. Shafter, in a house that was in constant disrepair. Maintenance was always backed up and it regularly took two weeks to get an appointment. Upon moving out, we left the house immaculately clean, but forgot to self-​clean the inside of the oven. They charged us $ 50 for this! Absolutely ridiculous. When we complained about the exorbitant fee, they sent some standard response, refusing to waive the fee, without any regard for our efforts in the rest of the house. Not to mention the house was NOT clean when we moved in! There is no care or concern for the Soldier and their family. They are all about money and nickel-​and-​diming. They charge a $ 75 «Pet Registration» fee upon moving in, and upon moving out charge a $ 98 mandatory de-​flea fee, just for having a pet at all. Companies that deal with Military families should not be just about the bottom line, they should have a interest in the wellbeing of the families. These people clearly only care about money. Don’t even get me started on the astronomical amount of money we paid to live in a broken down home in a terrible part of town. I DO NOT recommend living on Ft. Shafter or dealing with Island Palms Communities.

This review is in regards to the South Region Office and its affiliates on AMR.
«Power tends to corrupt and absolute power corrupts absolutely.» Lord Acton /​IPC South Region
I ward many incoming military personnel to stay far and clear of IPC, if this is your absolute last resort then anticipate a repugnant living environment. Read your contract in depth then throw it directly in the fire. That contract binds you to uphold their regulations but not for IPC to uphold their obligations. They are held to neither Hawaii state leasing code nor military housing manuals. Residents like myself have yet to find anyone too whom they answer. They are literally untouchable. IPC & the government are written in contract that they have no liability to anything in AMR.
The dereliction of duty from IPC management is borderline criminal. You have issues or concerns? Call them directly or email them, but make no expectation for a response. Only time the office will call you is when they expect money. Go into their rarely open office and sit with them face to face; expect an unorthodox amount of excuses and you will leave with a psychological numbness from their endless diversions.
(The statement below is not belittling the MP’s here as they are doing exceptional things in these troubled times and as we know the military is underfunded and they are overworked. This is in regards to IPC’s neglect towards its citizens.)
Check crime data for AMR and you will see that all around it is red and orange with high crime; yet when IPC became privatized the crime statistics dissolved or so they wished it to appear. In fact AMR has an estimated 1 crime per day. Bless the family who had to go through this but we just recently had a murder in November and Intel states that ISIS intends to target military families and yet there is no increase in security protocol despite IPC having the funding to integrate gate guards. Only place you can access information about crime is through the Army’s HI newspaper which of course is amended, so much for informing the public of potential security threats in their community. There are also people who are unauthorized to live within the residences and typically hold ill intent towards the community.
Need a maintenance issue fixed, you will wait on average of 3 weeks. Brown decayed grassland and rubbish layer your neighborhood, they will give you grass seed and a trash bag, start working peasant. Items stolen from your vehicle or damage to your house, their offered renters insurance will not pay under any circumstances, the insurance company even emphasized your best interest is to purchase your own. Might I remind you this is a billion dollar industry. Steal from the poor and give to the rich is their motto.
You may ask yourself, all this sounds terrible then why would people just no move out. Because you are bound by contract, you want to break the contract it will cost at minimum $ 6000; I say again at minimum $ 6000. I hope higher powers can help you find a safer and more respectable environment, but please steer clear of IPC.

Well I clean up fixed thing that my kids did and I didn’t have to pay any thing. So I would recommend living in older housing and don’t tear the place up. Great customer service. I give only 4 stars because I think officer housing should be a lot better. One because they get way more money from officers. But other then that I would live off post unless u have pets because Oahu is very prejudice against pets and military.

The 1^st time my family and I arrived in 2010, HMR housing community folk were so rude and mean and gave us a dirty house. We ended up moving to an apartment (were in town home 1^st) and it was good after that. in 2011 we decided to move to Navy housing, but were charged all these ridiculous fees upon leaving by the same rude people. Fast forward to 2013, move back on HMR and I was pleasantly surprised at a new person that was very sweet and kind and took the time to help with a nice easy transition. I wish I could remember her name, but she was a very nice local woman. If it wasn’t for her, it would be a 1 star.

I’ve heard horror stories when it comes to on-​base housing and management. From the first time we walked in, I felt like we were being taken care of by a friend. Sherry was so nice and helpful with our requests. Obviously, there aren’t a ton of options, and the employees can’t go outside of the set guidelines, but we definitely felt like Sherry went above and beyond to make sure we were happy.
The office has much better hours than I was expecting.
Only complaint is that the phone isn’t always answered.