Ellen Mackenzie Caterer

My mother recently passed away. Ellen Mackenzie Catering came recommended by the manager of the venue that we rented for her Celebration of Life. With the stress I was under during a difficult time, I decided to just go ahead and use her because she came recommended. I cannot stress enough what a horrible job she and her chef, Chris, did. Food items on the agreed upon catering proposal were not provided and the chef lied to us about this, we were over charged for labor, alcohol was missing, pressure from the chef for us to end our celebration early because he had to get up the next morning and cater a wedding, and to boot Chris the chef appeared to be under the influence of drugs and/​or alcohol! When I called Ellen Mackenzie the next morning, she was extremely rude and was immediately defensive and argumentative without even hearing all of my concerns. I explained to her that I was putting a stop payment on both the check for catering, and the check for the tip. I let her know that as soon as my husband and I returned from vacation (we were leaving that morning), we would look over the invoice and discuss a fair price with her considering the missing items, labor issue, etc. For an entire week she continued to harass us about the payment. I could go on and on about what a horrendous experience this was, however grieving my sweet and loving mother takes precedence over all of the negativity she and her staff put us through. We have never had such a bad experience with any caterer or restaurant for that matter.