Pedi Spa

ADVICE on how to get $ back from salon: I had been going to the salon since they opened years ago all because I loved how one of the technicians did my pedicure. Always came out great and always took her time. After reading the comments below I want to offer those of you some advice about getting your money back. I had been on contact with the owner via email in the beginning of August since she had to cancel my appointment because there was a «water main break» that day and we were emailing to reschedule. After telling me that morning via email she had no appointments for that Friday she went me an email a few hours later telling me that she is closing the salon. I had questioned how to get my money back since I had purchased gift certificates through the salon and a bunch of groupon and living social deals. Jeanine said she would send the check for the gift certificate. I had notified groupon and living social immediately and was refunded all my money. As for my check from Jeanine I have yet to receive it. 2 weeks ago she told me I would get it the following week. I kept emailing her the status of the check and no response (not surprised). I called my bank and they refunded me my money. For those of you that got ripped off I suggest you contact your bank or credit card company to get your money back.

What a ripoff! I initially came here because I purchased a groupon. Since I liked the customer service and they were offering a promotion for 50% off for a future service. I have been trying to contact this establishment to schedule an appointment since May, only to just find out from another patron on Unilocal,that they are out of business! What a scam, now I am out of $ 50.00.

So I was informed that the technician I had (and requested) has left. Not sure if I will ever come back because she was one of the main reasons I went there.

From the beginning they were difficult. They did not answer their phone, they did not return messages and would eventually answer an email. I had an appointment scheduled which they canceled at the last minute. Because they are closed, completely out of business! What losers!

My friend and I bought groupons for this place a few months ago. Called and left a message, no one answered. My friend emailed them and they called her back and we got appointments booked. The day before the pedicure they called asking to reschedule because one of the technicians quit (why we couldn’t have just had back to back spots for the same day I don’t know) We rescheduled for a Friday at 1pm and when we got there the door was locked and all the lights were off. We waited 45 mins outside and NO ONE showed up! My friend already called groupon to get a refund and I’m doing the same.

I also would give this establishment 0 stars it that where a choice. I had never read the reviews but maybe I should have because the owner did not disappoint I received the exact same treatment once I questioned her About not being able to get anyone on the phone or by email. She was very defensive and curt when I went there for the second time trying to use a voucher I had purchased in April and as of yet have not been able to get an appointment. People are leaving reviews with the same experiences that don’t know each other so that should tell you something. I’m sure I’ll drive by and see another business there just like when it was in South Plainfield…

If I could give 0 stars I would. Called time and time again for an appt. and nobody would ever answer the phone or return messages left.
I recently was in contact with Groupon for a refund. After some «investigation», they issued me a refund. Somehow they got in touch with the owner. She advised that she is only open Wednesday and Fridays now. She also said they do not answer the phone when they are busy with clients, but if you leave a message, you will get a call back in 2 to 3 days! WHAT?!? For a pedicure? Obviously this woman does not know how to run a business!
Do not waste your time or money… this place will be closing up shop soon!

I went in after reading all the reviews wondering if this Groupon was a good idea. The owner had called and stated one of the nail techs called out due to a death in the family and our apt for two could not be scheduled at that time. I went ahead with mine planning to buy another for a girls night out. I ended up not buying another. My apt was for 7 pm and I was greeted by a very friendly and professional woman. I waited about 20 min for her to finish. During my wait the phone rang but with no one to pick up transferred to another line. Many women came in stating they had tried to schedule an apt on the phone and could not reach someone and did not have their instructed emails responded to. It appears the store is short staffed and not prepared for the volume of new potential customers via Groupon or Living Social. During my pedi the woman was very nice and did an outstanding job. I was not offered the sparkling wine as stated in the advertised Groupon and I was not asked if I would like any other services. I understood that there was only one person on a weekend evening working but a full salon should be able to offer mani, wax, etc so that while you are there you get full ‘Spa’ outcomes. In the end I feel this is simply another nail salon and not a true spa at all. The difficult communication of not speaking to a person and relying on the large volume of emails is an inefficient way to do business. Loyal customers of South Plainfield might be able to work this into their schedule but in Jersey we have so many more choices for nail design that I would not rate this high on your Groupon priority and don’t recommend this salon.

Me: I called and made an appt for 2 at the same time. I asked the person to confirm this and she confirmed 2 appointments scheduled for 1 pm on Sat. May 19. When we arrived, the technician informed us that we were late — as one appointment was written for 12:30 and the other for 1:00 pm. So, we waited and one pedi was done at 1:00 and the other wasn’t done until 1:45 pm — In addition, there were only 2 technicians working and several people waiting to be served — not only did they have to do the pedis, they had to handle phones, greet customers and handle payments — WAY TOO MUCH for two people to manage — As this is a new business — I give it 6 months to close up shop!
The Pedi Spa: There were 5 employees working at your scheduled time.
Me: There may have been 5 scheduled — but only 2 were visible and working that day. I don’t know where your other 3 employees were, but in the 2 hours we were there, we did not see them, only the 2 who were there and did our pedicures. Those two did their best, they kept going from customer to customer without a break.
You were not there — you did not see who was physically in your shop and who wasn’t. The two I saw one was Indian and the other was African American. I did ask her name, but forget what she said, and the Indian technician did my friend’s pedicure and never said her name or spoke.
For the record, we saw the groupon and that is why we tried your pedicure. While the pedicures were fine, there was nothing special about them, the massage part was unremarkable at best for both of us. We purposely purchased the deluxe so as not to overspend on an unknown salon.
Additionally, when we were served wine, it was served in plastic cups. Meanwhile, the customer next to me had wine in a wine glass AND I saw wine glasses on the opposite wall — maybe they were for decoration, I don’t know, but I was quite surprised to be served wine in a plastic cup.
The Pedi Spa: We’ll it seems as though you received all that your service offered! A pedicure a nice foot massage and wine. Your technician name was Yarry and she is Spanish.
Me:
You are more than welcome to delude yourself into thinking that everything is fine with your establishment. If your business continues in the way I experienced and observed, I give it 6 – 8 months before it closes.
My technician was not Yarry — she serviced my friend. I had the other one. The foot massage was not nice, it was bleck and boring and hardly worth the effort. But that’s OK.
I do not have any plans to revisit your establishment nor recommend it.
Good luck to you.
That is great! Unfortunately I don’t have any Indian technicians. My business had been on business since 2010 so I believe we will still be around. Unfortunately we were not the salon for you. Have a wonderful day!

I had a 6pm appointment and they didn’t start my pedi until 6:40pm. They didn’t even acknowledge that they were running behind or apologize. I’m use to massage chairs while I get a pedi, their chairs just reclined. Also, I never had a pedi done with my feet in a pail… needless to say the water doesn’t stay warm… a hit and a HUGE miss. Good thing I went using a Groupon… moving on…