Corrine Cline-Fortunato, DDS

Review is for the «financial department»:.
My surgery went well and I have no complain about Dr Cline-​Fortunado.
I paid the day of the surgery. 6 months later, I receive a bill for $ 360? because my insurance will not pay for a service because of the charge being not appropriate. The person at the reception was not helpful, unfriendly and make me feel bad. She was just accusing me of not paying the charge… I wanted to understand the charge first, because it did not make sense to me. She sent me to a collection company 2 weeks after she sent the bill? I did a claim appeal through my insurance and they confirm that the charge was not right… They were trying to overcharge me $ 330 for something that should be part of the tooth extraction. Then, they confirm that all was fine…
It is highly unprofessional, just waste of time and energy. I will not be back for the dental implant.

I had my wisdom teeth out a long time ago, and drove home, I was about 17 then. My daughter got hers out at this place and was so heavy drugged she was talking to the walls and couldnt stop laughing for hours. They over medicate in my opinion and they are very expensive. The dental assistant was also annoyed and angry at my daughter because of her behavior after the procedure was done, and kept telling her to stop laughing or she’ll choke on all the cotton, then she acted like; well your on your own now.

If you are planning on having a wisdom teeth removal procedure done at this office, PLEASE look elsewhere. Trust me, I wish I never set foot in this office.
Now let me explain to you why I feel this way & why I wish I never had my wisdom teeth removed.
My first appointment at this office seemed normal, the office staff was very friendly and welcoming. After I had my wisdom teeth removed, they gave me a detailed list of what to eat and what to avoid while I was healing. I followed the instructions they gave me for how to clean and take care of yourself after the surgery. I was very thorough and careful with everything. About a week or two after the surgery, the left side of my face was still SIGNIFICANTLY SWOLLEN. I was in pain/​discomfort from this and I was also attending school during this time because I had the surgery done over spring break. They scheduled me another appointment because they thought there might be an infection or a food particle causing the prolonged swelling. They cleaned out the area and said that it should probably go down now. Nothing changed. I was on my second round of prescription painkillers and my second round of antibiotics.
At this point my husband had to cover up all the mirrors in our house because I was obsessing over how deformed my face looked.
They scheduled a THIRD appointment so they could try something else, they numbed the gum area around the extraction site, yet I could feel the horrible PAIN as Dr. Cline reopened my extraction site to see what was going on. She wasn’t sure what exactly was happening. I was then referred to another Dr. in San Francisco, he examined the area and gave some suggestion of what could be going on.
At this point, it had been about 4 WEEKS since my wisdom teeth removal and the left side of my face was still extremely swollen. I came back for a fourth appointment with Dr. Cline, she took an x-​ray and determined that I must have fractured my own jaw somehow… She didn’t say that her office or that she could of made a mistake during the surgery but she immediately blamed the patient for the problem. How professional is that???
She couldn’t perform the surgery that day, so I came back for my fifth visit and she performed the necessary surgery. About a week after that, the left side of my face FINALLY started to go down. I was no longer horrified to look in the mirror at my own face, I could see that it was starting to look normal again. I was feeling a lot of hope and then the progress suddenly came to a halt. My face had been asymmetrical for a month and when I finally saw the swelling go down, I was happy just to see that. When Dr. Cline looked at the progress, she could tell there was still a difference. I was hopeful that the progress would continue but it never did…
It has now been two years since my surgery and the left side of my face has permant damage from the wisdom teeth removal Dr. Cline performed. I’ve learned to be confident even though every time I look in the mirror, I see the damage to my face from Dr.Cline.
I had my primary physician evaluate my situation (whom saw my face prior to the surgery) and she was able to notice the difference in my face right away. She referred me to a ENT Dr. who informed me that there was NO SIGN OF A FRACTURE to my jaw… meaning Dr. Cline not only messed up my face but LIED to me about what exactly happened. The ENT actually stated that I had an enlarged masseter muscle which was not enlarged prior to surgery. The ENT suggested I see Dr. Cline to see if there was anything she could possibly do to fix the problem. When I went back to the office to let them know what the ENT said, the office staff appeared nervous and the receptionist was INCREDIBLY RUDE to me. The office staff even noticed that the swelling never fully went away and stated they could see the difference. I scheduled an appointment while I was there but then later received a phone call front the receptionist notifying me it would be 250 $ fee to have the x-​rays done as the upcoming appointment… Very interesting that the receptionist failed to mention that earlier. I ended up not going to the appointment due to the message the receptionist left for me describing all of the extra expenses I would be responsible for. This seemed not only petty, but careless and rude considering that it was DR. CLINE who should be paying for these extra expenses.
Dr.Cline never reached out or apologized to me.
Despite that irrepocable damage caused by DR. CLINE, I am still seeking treatment for what she did to me. Just please do me a favor, avoid going to Corrine Cline-​Fortunato.
At the end of the day, they do not care about you but all they truly care about is MONEY.
The sad thing is I feel bad having to write such horrible things about a Dr. who seems genuine and nice, but this is all truth. I wanted to get my story out there because I would hate for someone else to go through what I had to go through. PLEASE AVOID THIS OFFICE AT ALL COST

I recently got my wisdom teeth done after MONTHS of being terrified to do it and the whole staff did fantastic. I got all 4 wisdom teeth extracted under twilight sedation and was in and out in half an hour. Recovery has been great so far and they were completely kind about my concerns. If your having a hard time deciding, please make the choice to go here to have your concerns met with compassion!

I recently visited Dr. Cline’s office, to help my son find a good Oral Surgeon in Scotts Valley. I was visiting from Florida and I wanted to make sure the Oral Surgeon was a reputable one. I must say, from the moment I entered the office, Renee greeted us both, like family. I felt totally at home, and very pleased with the environment, and when I met Dr. Cline, my fearful thoughts of not being able to be there for my son during the surgery, went away. She is the most caring, kind, understanding, patient, and knowledgeable Doctor I have ever met. She took the time to explain every little detail to me, and my son. She also wrote a very nice letter to his Employer explaining the need for him to have several days off after the surgery. I must say I am very grateful to everyone in her practice. From what I have heard, Dr. Cline is the best Oral Surgeon in Santa Cruz County! If you are looking for a pleasant and painless experience, please check out her practice. You won’t be sorry! :)

Recently had my wisdom teeth removed. All three at once. Dr. Cline and her staff were very friendly, helpful, and professional. I was treated with respect and they took time to explain everything carefully and answer any questions. Very happy with everything and highly recommend Dr. Cline.

I cannot say enough wonderful things about Dr. Cline and her staff. I walked in to her office discouraged, in pain and extremely frustrated. I walked out with a plan and the plan worked. I had broken my jaw in multiple places in an accident and had seen several surgeons who said my only option was surgery. I wanted to talk to someone who would listen to my concerns in a professional and courteous manner and who would consider the possibility that there were non surgical options for my care. Dr. Cline spent so much time with me, she really went the extra mile to ensure I knew all the pros/​cons of the options I was presented with. In the end I was able to avoid surgery with the oversight of her professional and thorough team and still achieve a full recovery. Everyone there treated me like gold, from the assistants to the front desk. I can honestly say I felt sad today when I realized it was my final appointment. I look forward to continuing to refer all my friends and family to her practice. She is not only a top notch professional in her field, she’s just an all around very kind and empathic person. Thanks so much you guys, we did it!!!

They don’t have control over their calendar. I showed up on time for my implant and after waiting over and hour and a half of it’ll be 15 minutes more, sorry. I asked for a full refund and walked out.
Horrible service.

My son had his wisdom teeth extracted Monday and this doctor and her staff were top notch! Everything was explained ahead of time and the procedure went without a hitch. His recovery was mapped out well and their followup was right on top of it. I would recommend the office to anyone who needs oral surgery. They really take care of the patient!

Friendly staff, quick and correct procedures, and thorough aftercare regimens and info. This place was a savior for me, seeing as past dental mistakes have left me wary.

I had oral surgery in December 2012. Dr. Corrine Cline-​Fortunato is an excellent surgeon with exceptional patient skills. She explains everything about the procedure in complete detail. She then patiently answers every question. Her office is more like a spa than a dentists office. The receptionist is kind and the business office is extremely professional, going the extra mile to sort out my dental health insurance and explain all the ins and outs to me. I give them the highest recommendation possible.

We had a horrible experience with Dr. Cline with our 12 year old child. She performed an procedure on him that failed TWICE. He had to go under general anesthesia both times, applying a chain to a tooth that was coming in sideways. The bond to the chain failed TWICE and she would not even take a personal phone call to talk with me. She passed it over to her front office, and refused to refund us any of the money. It was very expensive, and even though the procedure failed and we had to go to a different oral surgeon (who was successful the first time) and pay cash to have the procedure done. She kept our insurance money and our out pocket expenses and refused even a partial refund!
Horrible Experience!

Dr. Cline-​Fortunato performed an extraction followed by bone graft and implant. My procedures resulted in no measurable swelling and minimal discomfort. I have had several contacts with this office over the past two plus years and recently had my final post-​crown xray and review. I have had a lot of dental/​orthodontia work over the years and I must say that this office provides superior service. The focus, attention to detail, and patient care are outstanding. My interactions with the doctor and all staff members were very positive and informative. Although I hope that I never need Dr. Cline Fortunato’s expertise again, if I ever require another implant I know that I will be in excellent hands.

Wow, I almost enjoyed getting my wisdom teeth pulled! They are very good at what they do. I believe they were very gentle while I was under, as evidenced by an absence of swelling on the third and fourth days, and no cracking or dried lips. They give good information, and are not overwhelming.

As a child, I had a very poor dentist– he was heavy handed, never gave long enough for the topical to work before giving me shots, and was generally a jerk. Dr. Corrine Cline-​Fortunato is the exact opposite!
I had two molars removed yesterday– my upper and lower back left side. I had been avoiding getting the work done because I was nervous, but I have to say I shouldn’t have worried at all!
The waiting room is very nice-​spacious, modern and comfortable. The staff is always happy to bring you water if you need while you are waiting.
The technology at this practice is top-​notch, and was also very comforting to me. For my evaluation appointment they took a 360 degree view of my mouth– which was awesome because I could see the areas where there were problems, and there was no doubt they existed.
The back surgical room that I was in was as comfortable as one could wish– *extremely* clean and the chair was even comfy! The best thing– they offered me a warm blanket in case I got cold (I have been known to soak dentists’ chairs in sweat, so I was very surprised when I actually accepted it and enjoyed it.)
The Dr.‘s bedside manner was very pleasant. Despite the oral sedative, I was still pretty freaked out when I got to the office, and the Dr. chit-​chatted a bit about music with me and her surgical assistants, which really calmed me down.
During the extraction itself, the Dr. and her assistants worked swiftly and precisely. The proceedure itself was rapid and was only nominally uncomfortable.
If you have a tooth extraction to get done, this is the only place to go. You will be very happy you did! Thanks so much Dr. Cline-​Fortunato!!! I hope I don’t have to come back, but if I do, I won’t be worried!

Excellent doctor, excellent team! Really appreciate their committment to great customer service!

I want to start this off by pointing out that as patients we have a reasonable expectation to not only good patient care, but professionalism of a high caliber from beginning to end.
When we first walked into this practice for a consult, we were greeted like royalty. Everybody was kind and attentive. They couldn’t do enough for us. That includes Corrine Cline-​Fortunato. Based on the recommendation we received from our dentist, I wasn’t surprised. What surprised and disappointed me were many of the events that followed that initial consult. Here are my issues:
We were charged $ 72.00 by the office for a single application of prescription numbing cream for my daughter’s arm. If the doctor wrote a prescription, which I had her do once I realized what was what, it would cost me $ 10.00 instead. With the cost of medical care being what it is and in this economy, shouldn’t they put some thought into this for the benefit of their patients?
One of the office workers called our insurance and told me what the insurance would and wouldn’t cover. Fine. I understood what our financial obligation was. Less than a week later (before my daughter had the procedure) I receive a bill from Corrine’s office for the consulting amount, which this worker said was covered by insurance. When I called her to ask her about it, she was stone-​cold and could care less that she told me one thing, but another thing was the result, costing me. Her attitude is what really offended me in that instance. She didn’t treat me like a client, but like an annoyance. I asked to speak to Corrine, since she’s the owner of her practice and never heard from her. In fact, I requested on three different occasions to speak with her and never heard from her. That’s unprofessional. I’m going to skip elaborating on other issues I found to be less than professional, like Corrine completely ignoring my daughter and myself when we came in for a post-​op visit, and well tell you the «coup de grace» on why I would NEVER recommend this practice again: When I brought my daughter in for her post-​op visit, do you think the doctor herself checked on my daughter? No. And not because she wasn’t there or was too busy; it’s simply something she has her techs do instead. We had a concern and a question regarding my daughter’s healing, but we have no doctor to speak with or question, just the tech. The cost of removing my daughter’s wisdom teeth was well over $ 1500.00 and that should include a post op visit. I deem that doctor not being there for that checkup as unprofessional. I called a friend in the dental field in LS (also a graduate of USC, BTW) and she said that was completely unprofessional on Corrine’s part.
Frankly, what I suspect is that this practice likely has openings available on short notice because many others know what I now know about this practice: they don’t genuinely value their clients.
Lastly, yes, they do have a private waiting room complete with a tv/​dvd, small stocked fridge, snacks and an extremely expensive coffee maker. I would trade that all in for a higher standard of professional courtesy (like having the good doctor actually do the post-​op check up) and customer consideration.
While Corrine is a good technician, many of the aspects of her office are disappointing. I’ve certainly experienced better and it is for that reason that I give this office a rating of two stars.

The friendly teamwork at this practice is impressive. Dr. Cline and her staff are very personable and thorough in explaining procedures and answering questions and concerns.
I woke up on a Thursday morning with a problem, saw my own dentist at noon, got in to see Dr. Cline at 3:30 the same day for «consultation», and had the surgery before noon the NEXT day. That’s fast!
If I ever need to I’d return there first choice. I was very pleased. And to be completely honest, I am a very picky fussy person when it comes to pain! I am not easily impressed.

Dr Cline is the most professional, nice, smart, funny, caring and experienced oral surgeon. I love her new office too. As a designated driver/​waiter, I was taken to a private waiting room complete with a tv/​dvd, small stocked fridge, snacks and a coffee maker! I watched a documentary of ocean life while my husband went through surgery.
The ladies in the office are all very, very nice. I was checked on twice while I waited to make sure I didn’t need anything.
I’d highly recommend Dr Cline and her staff!

Hey, this woman did my wisdom teeth too. I’m a pansy… a total needle phobe… but I felt pretty comfortable with them. They were extremely kind, friendly and helpful. Gave me a sedative to take the morning of… the surgery went off without a hitch… great aftercare too. Their office is a little hard to find but I would highly recommend them.