Extra Space Storage

Very clean and very friendly staff. I’d give the staff 5 stars and their corporate Office 1 star for the constant raising of the of the monthly rent. Seems go up considerable every 6 months. Paid more for a 10X10 then a monthly car loan payment. Had to leave. But the staff is great and the manager Zenda is awesome.

Very clean and safe facility. The staff is beyond helpful; I would give Zenda an A+ if I could in awesomeness! She helped make my move less stressful and did everything possible to help me stop almost crying in her office. I would choose Extra Space Storage again if I ever had storage needs in the Scotts Valley or Santa Cruz area. Superb service!

Thank you Extra Space. Helped us with a great space at a reasonable cost. Easy to work with. Thank you Rachel!

Clean and well-​kept facility. Friendly and thoughtful staff.

So far, my experience has been really nice. I just started renting space about a week ago and I even commented to the person who helped me that day that the sign-​up process is very streamlined and efficient. The overall experience, the facility and the people seem very professional. The facility is clean and well lit. It’s exactly what I would hope for in a storage place.

This facility is clean, well lit and secure. The manager is extremely helpful and a pleasure to interact with. I highly recommend.

Efficient. Friendly. Reasonable.

It was a serendipitous day when I rolled into «Santa’s Village» Extra Space Storage! Rainy and misty but the warmth inside and emanated by the person at the desk was palpable! We went right out to see the available units and there was the one I wanted: right inside the door, near the bathroom and a perfect, quirky size. And ready now! I’ll be moving my stuff in over the next few weeks, and based on the ease of doing business, I’ll be happy! I’ve done business with another storage facility, so I have a feeling for it, and this one is more friendly, personal, and hands-​on. The location is perfect for me, right across 17; it is gated and clean.

I’ve had three storage facilities in the last 2 years. Top priorities for me are cleanliness and safety. I receive deliveries for my job and no one has been this accommodating. I drive a little further, but I am content with this location. I have no plans on moving or switching locations. The office manager and assistant manager are always willing to work with me. If you are looking for a safe clean place go here!

If you could rate zero stars this place would fit… we had the worst experience of our life with Extra Space storage… total scammers and they do not understand the concept of customer service and will nickel and dime you till the end… run away don’t do it there are plenty of other options. They are out of the way and way overpriced for what you get. I wish we shopped around before we ended up using these guys for storage.

This review is long overdue, as I’ve moved my stuff out of my little locker 6 months ago.
Overall, I had a pretty good experience with this storage place. The location is quiet, the whole place is gated, and the premises are clean. All the people I interacted with were friendly and helpful.
For three years, I harbored my collection of books, china, and all things knick-​knacky in one of their 4′ x 10′ cells. I only stored things that simply wouldn’t fit in my 650 sq ft dwelling I share with my husband and 4 cats. But after annual (and sometimes bi-​annual) price-​hikes, the cost became prohibitive.
I removed all my possessions, thanked them for a lovely 3 years and took my stuff back. Now, I must either find a cheaper storage solution, or simply fight my own sentimentality and downsize.

First off, I have been a customer for the last 5 years and this location with April and Heather, has the VERY BEST customer service I have ever experienced with a storage facility. I would continue to rent from them if I weren’t moving out of the area. The value is great too! They know how to treat customers!

April is great and the units and place is kept very clean and secured. I would use Extra Space storage again if I need to in the future.
Affordable too!

Awesome customer service. The size storage unit we wanted was available with offerings of others as well. We would definitely recommend Extra Space Storage

I searched online for a storage unit and found two options at the 1310 Fair Ave., Santa Cruz facility but had a question about our AAA discount. So instead of booking online, I decided to call the 888 609‑8483 # and spoke with Savannah. Turns out the online reservation system is not accurate in terms of available storage units. It made for a very confusing reservation process. I ended up booking on my own online — Savannah was not much help and actually added confusion to the process. I ended up loosing out on a site that was available at the Fair Ave location and had to go to the Soquel site, one 5 miles further from our home.
ON the plus side, as soon as I booked the online reservation, I received a phone call from Mike the local manager of the Soquel storage site. He acknowledge the poor national reservation system, removed a double booking (not sure how that happened?) and was able to say we could use our AAA discount, but it had to be presented at the storage office when we arrive. The online system could not accept the AAA discount information.
Let’s hope the storage experience is better!

Rented a storage unit here when we were in the process of moving into our new house. Courteous and helpful staff. Never had any problems with the place. Access was easy. Place seems very secure.