O’Reilly Auto Parts

I’ve been dealing with this store for a couple of years now, good group of people always willing to go the extra step for you

Been coming to this same location since it was a Kragen. Usually buy everything automotive here, including the house brand synthetic oil for my car and my motorcycle. However, my last experience there was so bad that I refuse to ever step foot in the doors again, which is something I’ve never had to say about another business before.
Ordered a new battery for my bike, and they told me that someone would call me in the morning when it showed up. No one called me by 1, so I called them. He told me it hadn’t showed up yet but it will be there any minute, and he will call me back. By three he still had not called back, so I drove down there, and was surprised when I walked in the door. He told me it would be on the truck that is showing up any minute. After waiting in my car for twenty minutes, I walked back in and he had found it, and claimed it was in the back the whole time. I asked him if this was a gel or a sealed battery, as it needs to be to work in my bike. He said yes. I got home, and it was not. I called and told him it was not a gel battery, and to hold onto my old battery so I can get it back.
Took it back the next day with the battery and told him (same fat bloke) it was not the right one, and he takes the new battery and refunds me the core charge (which I never paid). I told him I did not pay a core charge and this isn’t right, and I’m returning this new battery, and I want my old one. He then refunded me the price of the new battery, searched in the back for my old battery, and then I ordered it from Amazon and had the right battery here, the next day, cheaper, and not a generic in house brand.
The only consolation from all this is despite me telling him I did not pay a core charge, and refusing to sign the form that he refunded me the extra $ 10, he apparently forgot to undo it and refunded me an extra $ 10 bucks. Guess it pays to have chimps work the register, just not for the business.
If you need technical knowledge about a part go to Ernies in Felton. If you want lowest price go to Winchester across the street.

Only a couple of workers here with real experience. Most of the guys know their parts but lack in-​depth tech knowledge. Always very helpful though. Best parts store in Scotts Valley, in my opinion.

Store is clean and should be a standard for other parts places.

Every time I’ve gone here for auto parts, the guys that work here have been very helpful. They have cheap prices, and a price match guarantee. The only reason I gave them 3 stars, is because a couple times I’ve gotten the wrong parts. When I have gotten the right parts, they have been good long lasting parts. But getting the wrong parts definitely sucks. Having to work on your car is bad enough. And then having to run back and forth just adds to it. But if you bring in the old part and match it up to be sure, then this is a great place to go.

good prices but the staff says some pretty dumb stuff if asked technical questions (not all, but most of them)