Scotts Valley Property Management & Sales

Note to the owner of Scotts Valley Property Management, your receptionist is the first impression people will get of your company. My question to you is; why would you put a lying, condescending ass at the front desk?

BEWARE!!! These people are crooks and will most definitely rip you off… I wasn’t fortunate enough to find their Unilocal reviews until after I had signed a lease with them… Avoid this company at all costs!

We have rented a house managed by this company for a year and a half. We have called them about four times for problems with the house and they were handled quickly and professionally, one for heat during Christmas weekend last year. They don’t own the house, so must work with the owner to get repairs approved, but we are definitely happy with their service and plan to stay in this house for a while.

Crooks. I got ripped off completely. I spent a large sum of money to have the carpets professionally cleaned by a truck loader cleaning co. and they «claimed» it was not clean so they charged me. My advice if you rent from them: don’t do any cleaning because they are going to charge you anyway. Also, read carefully your California renters rights and landlord/​tenant laws. Many people (like myself) are naïve and don’t know things like if you’ve rented 2 + years you don’t owe for repainting. (They screwed me there too). Also, they are often unreachable by phone and rude when one gets through to them.

AVOID AT ALL COST! I recently moved to the area and this company runs a lot of the properties in Scott’s Valley… unfortunately. My wife and I have called COUNTLESS times as well as emailed time and time again trying to look at properties. After two months we finally got a hold of someone to show us a home and after telling them we’d take it after they spoke with the owner, the post and the company vanished with no reply. I sent email after email finally hearing back that they have been sick/​busy and they would get back with me by end of day… that was a week ago and still no word. It’s literally like they don’t care to rent the property to us, or any property. They really couldn’t find better tenants and they are entirely blowing us off.
After checking the reviews here on Unilocal I can see we’re not the only ones being given the silent treatment from them. I’m almost glad we didn’t end up getting a property with them as it sounds like it would have been a constant battle for the term of the lease.
I’m still hopeful they help us as they do manage some great properties, but as it stands, I would give negative stars if I could.

Simply put, they are rude, condescending, and lazy. They treat you like shit and talk to you in a tone of voice that oozes disdain. I don’t know why they are till in business. The owner if the property where I rent, just dropped them because of how rude and unreliable they are. Avoid this company at all costs!

I had the unfortunate experience of renting a property from them and after being in real estate I have absolutely no idea how they are still in business. The credit app took over a month and the complete lack of upkeep was astonishing, mold and plumbing issues constantly. In addition to benign neglect the attitudes of the people who work there are completely sub par! Do not make the same mistake I did and rent from another company even if it is more expensive it will be worth it. Also they have a complete lack of respect for the law! Example: California Law provides a Landlord 21 says to return a deposit they have had my close friends deposit for 27 days! Way to go guys…

These folks manage an apartment above me. There was a shower/​tub leak in above unit. They evidently took a long time to reply to those renting the unit. Only after I reported damage in my bathroom directly below did they respond. Now I am having an awful time getting them to address the damage to my unit. Most of my telephone interactions with them are uncooperative and rather rude. They are clearly trying to minimize the damage and find a way to avoid paying anything. Very unpleasant experience.

Absolute worst renting experience I have ever had. Average time to even respond to a maintenance request (much less do something about it) was about 4 weeks. This is not acceptable when there are sparks shooting out of your bathroom fan. On multiple occasions they said they never received our emails or phone calls. They could at least have gotten their story straight and remember which excuses they have already used. We ended up moving out because the owners of the property sold it. Unfortunately for SVPM, they forgot do give us our 30 day notice in time and the new owners took over the lease for a week. SVPM tried to talk us into moving out early so they could do a walk through and make deductions from our deposit. They even admitted it! They told us they wouldn’t have been as lenient as the new owners. I just don’t get it. When we asked for a copy of our initial walk thru inspection sheet they said they lost it. The new owners finally requested it and it was faxed to them right away. It was filled with everything that was wrong with the house when we moved in because my wife and I filled it out. The house was an absolute disgrace when we moved in but we were desperate. Luckily, the new owners knew SVPM was trying to rip us off and gave us all our deposit back.
I can not say enough bad things about their business practices.

I would never rent from these people, they are rude, and try to make you pay astronomical rents if they decided they don’t like you. like 3600 for a security deposit, they claim that’s normal but i called all over santa cruz and everywhere i called only asks for an extra amount of rent not three times the rent.
they don’t respond well and are majorly slow in repairs like a sink hole in my floor, broken windows, my front door not closing properly, rotten railings that were disentigrating. they threatened to raise rents if we kept complaining, .thats before they even saw the property damage. they never made time for a walkthrough, they refused money we tried to pay. they send the owner to make threats so they don’t get into trouble. they gave us a 30 day notice because something they claim they don’t have to disclose to us happened while we were on vacation… still don’t have any idea what happened. the health department came out, the code violation department came out and made reports and even said she thinks they are illegal rental units. and that they knew the owner and had no end of problems with them. if i were you. i wouldn’t rent on Covered Bridge Road in felton, or anywhere with Scotts Valley Property Management!
the last place i rented with them was horribly unstable and structurally unsound as well. and the owner wouldnt even listen to me then too.

You would be making a critical mistake to allow your property to be managed by this company. They are inept at best, and will do anything short of doing the job to make their commission. You won’t be able to talk with them or get a returned call or email. They will disregard maintenance issues for months. Tenants were wooed in initially by an very well trained and well meaning leasing agent who unfortunately has now moved on to hopefully a better company. SVPM lacks any sense of integrity. People need to rent… unfortunately they have the houses.

I have been leasing rentals for the majority of my life and this is by far the WORST agency I have ever signed a lease with. I don’t even think that this business deserves the one star i gave it! The unit i rented from them was in gross negligence of both housing and rental codes in both Santa Cruz county and the state of California. The unit had bats, rats, and a huge infestation of termites. The windows were not sealed and not only leaked water, but could not insulate the apartment. I had to move out for four months during the winter becuase the apartment could not be heated whatsoever. The apartment was not outfitted with heaters, and every time you tried to plug in a heater the entire electrical system would short circuit. Since the breakers were not in my apartment and in fact were in someone else’s house, when the house short circuited you could not flip the breakers back on! Sometimes this resulted in days without power! On top of this the building did not have a second emergency exit (window, door, or otherwise.) The only entrance to the building was through a deck that was almost entirely rotted away and was only being held on to the building by two 2×4’s! Just to add another hazard ontop of this there was an open gas line with a nipple on it in the house in the middle of the floor so if you accidently bumbed it while walking by, gas would be realeased into the house! TALK ABOUT NOT SAFE! To boot, when I moved out Scotts Valley Property Managment did not want to return my deposit even though I left the building in better condition than when I moved in! I had to threaten the company with a court case just to receive my deposit back! I also found out after i signed the lease that they asked for a deposit that was so large it was illegal! My deposit was almost three times my rent! TALK ABOUT SHADY PEOPLE! I notified the property management company every single month without fail after the the second month that i moved in of my growing concerns and rapidly growing problems. Not once did I receive a phone call back about my problems! What I did receive was one phone call accusing me of not paying rent and utilities and a notification that the building’s power was getting shut off by PG&E… strange considering I was never even one day late on a single one of my bills! (All utilities and rent was paid directly to Scotts Valley Properties!) The week after i moved out I had a home inspector come look at the unit I was living in! Low and behold the county inspector RED TAGGED the ENTIRE BUILDING and forced the new tenants and the tenants downstairs to MOVE OUT! You would think a property managment company would pay attention to its properties, up keep them, and make sure that they are livable units that are up to state and county law! I GUESS THAT IS JUST TOO MUCH TO ASK OF SCOTTS VALLEY PROPERTY MANAGEMENT!!!
p. s. I signed up for Unilocal just to write this review!