Valley Paving & Tractor Service

I’m an officer for a private road association and we are collectively responsible for the maintenance of our ¾ mile long road. We regularly use Valley Paving and are 100% satisfied with their professionalism and high quality work. I just finished doing another walk-​through of our road with Paul, and he was able to give us great insights and advice regarding what needs to be done to keep it safe and solid. Very telling is that all the larger repairs done for us by Valley over two years ago are 100% solid and undamaged. The work they do holds up, they give us solid advice (and great pricing) on the work needed to maintain our road. Communications from the office have been consistent and courteous, and they show up on time and do great work.
Valley Paving will continue to be our go-​to for our road association. Thanks to their quality work, we have a private road that is much nicer than most of the nearby county-​maintained messes. Their work holds up and has lasted several years longer than estimates, saving us all money and concern.
These guys are awesome. 70+ homes on our private redwood-​lined road are well served by their quality work.

Had recommendation from our golf club manager. Made a 4pm appointment on a Friday two weeks ago for an estimate. At 4:30 I called again and left a message to see if anyone was on their way. No one ever came nor in the subsequent two weeks did anyone call us back. I felt disappointed because of the high marks their work got. Perhaps they already have too much work.

Horrible! This company is incredibly unprofessional. They embody the stereotypical construction company with no customer service and no organization skills. They know their trade but have zero business skills.
They gave us a contract for work, and verbally told us that the price was higher than we’d probably have to pay because they’d be using less material than they’d bid for. They told my husband they would deduct material from our final billing; I guessed they wouldn’t since we already signed a contract for the price, but there is always hopeful thinking.
They ended up billing over the price of the contract, saying they used more material than they had bid and we’d signed a contract on. My husband and I are construction professionals and are understanding to estimates and contract prices that are off. We are familiar with contractors asking for a change because they did not bid enough, Valley Paving did not ask for a change, they just tried to increase the bill. They ended up honoring their price.
Their bill finally came in as it was contracted, and they began calling and emailing about when it would be paid. Most companies give you a minimum of 30 days before they start collections, I paid the $ 14k with in a week of getting their bill. My first call to them was the day I received the bill and it was not answered the message machine said no one would be in office for a week, I left a message requesting a lien release and told them I had a credit card ready for them. They didn’t seem to understand what a pre-​lien was and became offended that we would request the paperwork be done to protect us. Leaving messages on both my husband and my phone saying ‘they trusted us’; unsure what this meant since they had a contract with us and a pre-​lien on our property. It was just standard business in my eyes, neither party having any need to ‘trust’ each other because we could each ‘trust’ the contract and our legal protections by law. They are not COD and their contract clearly states 30-​day net.
After all this, they ended up calling again because they had not added base rock material charges to our contract or bill. We told them have the supplier bill us directly. We made no arguments to the additional $ 2k, we had known there was a base rock charge, but it was not supposed to be through Valley Paving, it was supposed to be through Granite Rock.
They took 5 days before they sent this bill, when they did I called Granite to pay but found they required payment via check. I sent the check out the next day. In the meantime Valley Paving, wrote me three more letters, asking me the status. I finally told them to stop contacting me as I didn’t deserve the harassment. Stacie in the office wrote four more letters after that, continuing to drive home that her method of harassment is nothing she’d apologize or stop doing, she then called her family member who works at Granite and had her call me. When the woman at Granite realized they had no rights to the bill they were harassing me for and it’d already been paid she hung up on me. I didn’t get her name, but I’d guess if Granite knew she’d made that call she’d no longer be working for them.

Paul and his crew at Valley Paving did a fantastic job on my driveway. I had two new sections added to my existing driveway — along with an overlay of my original paving. I live in the Santa Cruz Mountains — and this was a big, tricky job, lots of grading involved, etc. Their attention to detail was really off the charts. Not to mention — their bid was competitive, and they started and finished on time. I highly recommend them.

I called Valley Paving and Tractor Service and made an appointment for a Friday afternoon at 4:30. Since I work 40 miles away, i let them know how difficult it was going to be to make the appointment but that i really need the work done so i rushed home from work. I arrived at my home at 4pm and expected their employee to arrive at the agreed upon time of 4:30. 5pm rolled around and still no representative at which time i called their office and was redirected to there boss’ cell phone. here was his response. «Oh um, yea, 4:30, i forgot, can i come tomorrow.» I insisted he still make his appointment around 6pm or 6:30pm and that i would wait around since his next appointment was a couple miles away. The agreed upon time was the only oppening in my schedule since I work 7 days a week. He said he would try to make it. No call back and no respectable work or customer service ethics. Highly disappointing!

Another on the list of people who drive like idiots with THEIR business names on the– side of their trucks! White truck went from 30 to 40 as he saw I was pulling out. He didn’t need to slow down, deff didn’t need to speed up. He then tailgated me the length of cabrillo and almost rear ended me when I turned with my signal on! Who hires these tweekers? Valley paving does!