A-1 Vip Services

Our SubZero with many years of great service required a new ice maker. This service company contacted and arrived to replace unit. No estimate given, replacement took about 20 minutes, and charged amount of $ 450. Called office to complain and was told part was very difficult to locate, but they would offer a $ 100 refund. Personally checked for availability of warranty replacement part from multiple sellers on Ebay. Found part to be readily available for $ 50. Contacted service company again to complain and they offered no recourse except to remove the part and they would return the check payment. It took one screwdriver to remove three screws and less than 2 minutes to remove part. At same time stopped payment on the check which had not yet reached bank.
Again contacted office to tell them that part was being shipped to them that same day and that payment had been rescinded. Was loudly told that «you can’t do that.» and threatened me with legal action. We will see what happens.
Gross overcharge for simple install, lied about cost of required replacement part, refused to offer any attempt at adequate refund or customer satisfaction. Wish I had come first to this Unilocal page and read other horrible reviews. Here is another. Avoid.

How this company is even still in business is REMARKABLE to me! I was referred to by home warranty company (I also chose to drop choice home warranty) to fix my refrigerator and had an appt made for Mon, Tues, Wed and then Thursdays they finally actually came on Thursday (late they told me between 10am-​12pm they came at 2pm). BTW No call from the company to notify they can’t make the appt for any of the 4 days. The technician said his phone had liquid damage and thats why he couldn’t call back but he got a new one which was a lie! his phone was messed up and had a cracked screen! He called to make sure my home warranty covered it and he told me he would be in the area to service another call but as soon as he got the word would be back. Two hours later after calling him three times he «claims» he never got a call from my home warranty company but was now in tempe.
This company is a joke! I could sense the incompetence every time I spoke with this technician. Listen to the other reviews song with mine Go with this company if you have time and money to waste. Otherwise find a reliable business that knows what they are doing and have common courtesy.

Repair tech totally misdiagnosed the issue. Didn’t listen, incompetent, unprofessional, and has refused to even return a phone call for the past 2 days. AVOID. Meanwhile, today a competitor had the issue diagnosed and completely repaired within about 3 hours after our initial call.

I should have checked Unilocal before we hired this circus to fix our SubZero refrigerator.
Bottom line: $ 800 bill. Problem worse than before they «fixed» it. Follow up calls over a three week period resulted in multiple stories 1) the tech forgot to order a kit that went with the control panel (the kit was never ordered and a follow up never happened) and 2) it’s SubZeros fault — this is how they work now.
We received a call from SubZero who will be fixing the problem and who recommended a truly certified and authorized repair company. The service from SubZero was tremendous.
I wouldn’t use this company to fix an electric toothbrush — much less a $ 4,000 refrigerator.

I had a Subzero refrigerator that was flashing service and the icemaker wasn’t producing any ice so I called this company to find out what’s wrong and how much it would cost to fix my fridge.
Steve said that we needed a new evaporator condensor and new icemaker for a total cost of $ 990 excluding tax. We decided to get another opinion and had to pay the $ 48.50 service call.
The other company, Accredited Appliance (honest company!), said that the refrigerator only needed more freon and the technician also cleaned the coils and reset the computer to make the icemaker work again. We only had to pay $ 238 instead of the over $ 1000 that A-​1 VIP was going to charge us!!!
MY ADVICE, STAY AWAY FROM A-​1 VIP SERVICES!