Action Auto Title

Always quick and painless. I’ve been a repeat for about a year and a half. Great customer service and location, where you can find an array of GOLD CANYON CANDLE scents to choose from. I would definitely recommend Action Auto Title for your motor vehicle service needs… Thanks Shannon!

So I have used this place twice to Title a vehicle. While this place is fast and eliminates the need to go to MVD and wait in a long line, I unfortunately need to let people know that the owner who sits at the front desk is one of the rudest people to deal with. I will not be giving this place anymore business. This past Friday I had to get a Title and Registration for a used vehicle that I purchased. The younger woman assisted me and was very nice. However, a few hours after leaving, I realized that she never asked me about my car loan so the lien was never recorded on the Title. I called and left a voice message right before closing about the mistake. On Monday morning I went back and advised them of the error and the owner assisted and fixed the mistake. She then charged me another $ 20. When I asked her about the charge, she just looked at me and said «This is your fault. It is your responsibility to tell us that information.» I was a little startled by this direct response and asked her if it is standard procedure for them to ask about a lien when issuing a new title. She said they sometimes ask, but that it is my fault and responsibility, not theirs. The reality is that when you go to MVD they ALWAYS ask about a loan so they can record the lien. That is part of doing this job correctly.
I should have read the other reviews. This lady is absolutely rude and does not act like a small business owner. I will not be back and urge others to reconsider doing business here.

Bring your big boy/​girl pants. Although the service is speedy, the overall attitude and vibe is pretentious and rude. I’ve been using Action Title for a number of years and have been able to witness the hardening of the owner and the decrease in her ability to deliver service with a smile. People who suffer from a sensitive respiratory should avoid visiting as it constantly smells like a candle factory is on fire in the back office.

I have been getting my title work done at Action Auto Title for since 2006 and I have always had the best of experiences. If you need any title or registration work I can highly recommend Action Auto Title.

I have no idea what all the negative reviews are for. I did witness 2 crazy individuals come in trying to pull BS so I’m sure that’s where the negative reviews come from. Come on people, they’re not going to break the law for you!
I have used third-​party DMV’s for a while now and they are exceptional. This one, probably the quickest service I’ve ever had considering all the work I had to have done. I had a transfer a title, get a veterans license plate and renew tags. The lady sells gold canyon candles so the place has a sweet aroma and I can’t complain about the eye candy.

I was not helped by the lady that is the subject of the negative reviews, but I did witness her short, seemingly-​rude behavior. I always find it weird when someone — especially the owner — acts put out by having to do the job they signed up for.
Anyways, the person who did help me was efficient and accurate. Got everything done in one shot and I was out in no time. Not a bad alternative to sitting at the DMV.

The owner is not only rude but she is very very weird, I don’t know what makes her think she can be rude to customers and make them feel stupid but rest assured they will not be back, read the reviews, bad reviews are customers And good reviews must be friends or family ! Beware

Don’t come here. You’re going to get snooty/​rude and poor customer service. I needed to get a title switched to my name and Shannon seemed so impatient and I felt like she looked down on us (there were 4 of us trying to figure this thing out). She was very quick with her words and looked at us if we were stupid. She didn’t tell me that my name needed to be on the front of the title paper. All I did was sign the back to get the title switched over to me and she said it was okay and that I didn’t need to do anything else. When we were finished, she put her arms in between my boyfriend and the guy that sold us the car and made a motion to move so she could help the other guy. And before that our dealer tried asking her some questions and she just walked away and made him wait 5 minutes while she did nothing. SHANNON IS SO RUDE!

I’ve been in here several times for title transfers, always has good service, way faster than the DMV. She charges like $ 20 on top of the usual MVD fees but it’s worth it in my opinion, unless you like hanging out at the DMV.

Poor customer service. People come to private places for customer service and efficiency. My experience was efficient but I still left with a bad taste in my mouth solely due to Shannon’s rude customer service. Just try and smile and be nice. No need to try and act like a rude mvd person. I came here not to experience that.

Outstanding customer service, an experience that couldn’t even be considered a distant cousin to going through titling and registering a vehicle at the MVD office. Clean, professional, fast, well worth the convenience fees.

Want to cheat the system? Come here. Let’s face it, everyone dreads the MVD so for as little as $ 20 why not let them cut the red tape and get you out in less than 10 minutes? Staff is quick and friendly. Got my registration and tags done as quick as my smile spread from ear to ear. Seriously. Time is valuable and I’d rather spend it clocking in fun than watching the clock.

I have been going to Action Auto Title for years and Shannon is always so helpful. She makes the whole process so easy and efficient, plus she does it all with a smile! I would recommend visiting Action Auto Title. You will be in and out of there in no time with all of your title questions answered.

This place was great! Shannon was very helpful and knew the process very well. This is the only place I will use in this area!

Terrible service and rude. The place says open until 4pm but tried calling from 3:20 to 4:00 pm to ask a question and there was no answer, I guess they don’t answer the phones? I recommend going to ASAP title service in Tempe, they are much friendlier and willing to help.

I can’t address the negative reviews, but I can say I received great service. I called ahead and had my questions answered about what docs to bring. I went in and waited just a few minutes while she helped another customer. I explained what I needed (title transfer and registration). She asked a couple of clarifying questions. She then went to work on the docs.
She’s not big on small talk, but she was quick and got everything done with no issues. I was in and out in twenty mins. It would have been an hour or two at the MVD I’m sure.
I would definitely recommend the service, and I’ll use them again.

When I walked in, I was immediately greeted by a woman who I assume to be the owner, even though she was helping someone else. She was very pleasant, efficient, and had me on my way within minutes. This business has several poor reviews but I did not experience poor customer service whatsoever. Plus it was nice to see her large playful dog in the background. I will never go to the MVD again.

The prior negative reviews were not what I experienced. There were two customers in front of me. I waited 10 minutes tops. Good service!

Believe the negative reviews because the positive ones are probably by friends or family.
Went here to have a mobile home title transferred. Walked in it was not busy, woman at a desk behind counter working on computer, guy standing in lobby talking on cell phone. I stood at the counter for few minutes till she looked and said, I’ll be with you in a few minutes. Never knowing what that really means I replied can I ask a quick question. After a few more minutes, her what’s your question. Me do you do mobile home title transfers? her yes. I sit down and peruse Unilocal reviews. When I see a business that has ten reviews and half are exceptionally glowing and the other ones are very negative I get suspicious. She finishes her computer work and hands the cell phone guy a piece of paper, he leaves. She approaches the counter and I let her know I have a non-​probate mobile home title transfer. Her, well we don’t do those kind of transfers. Me, I guess I should asked the right question before sitting and waiting. I could tell this pissed her off and she headed back to her desk brisling. I asked can you tell me where I can get this done. Her «go google it»! Me you’re just like the Unilocal reviews say. Her in snooty tone goodbye have a nice day, she repeated a few times in the same snooty manner.
On the good side she sells teriyaki beef jerky at the counter and other knickknacks. I wonder if she’s rude when you’re buying jerky?

If you don’t mind feeling like an annoyance, then this is your place! I suggest going elsewhere if you feel like being treated as a paying patron!
Lady runs a 3^rd party DMV with her dog which is extremely aggressive! Once you enter you have to double check where you’re at, it smells like a candle factory, I guess you can buy a candle while you attempt to get title/​registration work done for your vehicle.
Definitely will not return!!!