Admiral Pools

TERRIBLE OWNER-​ower of Admiral Pools Kevin is unqualified to run this business. His unprofessional manner towards his emploees and customers is maddening. He lets his employees take the blame for his BAD customer service. Kevin neglects his customers & gives out his technician’s personal phone numbers & tells his customers to bother his employees with their issues instead of him. Kevin under pays his employees & over charges his customers. Kevin does not follow up with his responsibilities as a business owner and lets his pissed off customers take it out on his hard working employees. Instead of fixing the issues he goes out of town and lets it sit there for weeks. Kevin lets his employees do all the dirty work then doesn’t even pay them for the extra work they did. This man lost his best employee due to the unprofessional manner in which hes running this business (straight into the ground) I WOULD NOT RECOMMEND admiral pools to anyone!!! If a company cannot respect their employees they’re not going to respect their customers. I dont want to even give this company 1 star, he doesn’t even deserve that!

Kevin with Admiral Pools is a trustworthy and reliable guy. My father used his Admiral for years at his single family home in north Scottsdale to service his large water feature (kind of like a big pond with motorized fountains) in the backyard, and he always raved about Kevin’s attention to detail and good customer service. My husband and I take care of our own pool, but about a year ago, we needed an entirely new filter action system. We called Admiral. Kevin explained that the new cartridge system would help maintain our pool much more effectively than our old sand filter. And wow, did it ever! Our pool is much easier to KEEP BLUE, and we could not be happier. While Admiral offers monthly service of course, Kevin was kind enough to show my husband how to clean the new cartridges ourselves in an effort to save us the cost. How nice was that? But if we are even in a pinch again, we’d use Admiral in a heartbeat. We have recommended Admiral to multiple people and everyone has been happy. If you need a good pool service, call Kevin with Admiral!

We purchased a home with a pool in Fountain Hills and for lack pool experience we decided to bring in a professional and selected Admiral Pools out of Scottsdale. This is supposed to be a full-​service pool service consisting of chemical and scrubbing the pool once a week. On the first visit we observed Zack their serviceman perform a single (1) chemical test, drop a few (4) tablets in our dispenser, and barely scrub no more than two (2) feet down the side of the pool. The entire visit to our pool lasted no more than three (3) minutes. I was very concerned at the brevity of the weekly service call but did not want to rush to any hasty decisions so I decided to wait for the following week to observe Zach a second time.
On Zach’s second visit to service our pool he immediately went to the pool auto-​fill valve, turn it off from the main and proceeded to replace it. This is a strange occurrence to us since we just had a professional replace major equipment on the pool and further inspect all remaining equipment prior to purchasing our home just two weeks previous. All equipment was operating and was certified two weeks prior and so this valve did not need replacing whatsoever. This is an obvious attempt of this organization or serviceman to charge extra for equipment that was not necessary to replace. It would be interesting to determine if these service techs earn a commission on equipment they see fit to replace without the customers permission or on the many pools they service with absentee owners.
After unnecessarily replacing the valve, Zach then skipped performing any kind of chemical test on the pool water, neglected to scrub the pool entirely and left within a few minutes. If selecting this company I’d suggest watching them like hawk’s and questioning any service they recommend or parts they replace.