AutoNation Ford Scottsdale

I purchased a new Ford Escape almost 1 year ago. I priced Escapes at several Ford dealerships in the Valley, but chose to buy here because it is close to my office for the future routine maintenance. I was told they offered free shuttle service while my car was in their Service Dept. I have had the car serviced twice and the shuttle service was as promised. They took me to my office 2 miles away, and came to pick me up and take me back to get the car when it was done. I was downstairs at the front door of my office building waiting on the shuttle driver when he arrived both times. Today I was informed that they no longer offer return shuttle service. So I can drop my car off and they will get me to work, but I am apparently expected to inconvenience a co-​worker if I want to get back to my car. This is not acceptable customer service! I know I can have the car serviced elsewhere and will definitely do that. I will also not purchase again from this dealership. My buying experience was not great, but okay. My first interaction with the service dept was also not great. But I was willing to give the benefit of the doubt both times. I am hereby revoking that benefit. 3 strikes.

Got a great car at Ford Auto Nation. Bob Harvey is probably the best car salesman in America. I have bought 4 cars from him and have had a great experience everytime.

AUTONATION FORD SCOTTSDALE HAS AN F RATING WITH THE BBB. Let me tell you my experience and you will understand why .When I finally got a raise at work, I decided it was time to get some heat and air conditioning. I have 3 stents, triple bypass, a defibrillator and a pacemaker, I didn’t want to go another summer driving 80 miles a day with no A/​C. My credit sucked from the recession and that is how I ended up with these guys. They led me to their website and told me I could pick a vehicle off there from any local autonation and they would get it and bring it up to show it to me. We saw lots of trucks on line. But with a $ 2500 bad credit fee (don’t worry they add it to your loan) and 28% interest rate, most everything was cost prohibitive. The salesman I had went out of his way to find me something. I agreed to look at 2004 Dodge Dakota with157,000 miles. I was told I had to agree to purchase the vehicle before I saw it and had 4 days or 150 miles to return it if I didn’t like it. We agreed on a payment and I was off to the finance Manager.
This is where I met Mike, He offered me a Warranty and Gap Insurance, he offered me 6 more months on the loan for an extra $ 80.00 a month plus my payment. I asked him if it had unlimited mileage, he said it was good for 18 months and my truck qualified since it had less than 172,000 miles on it I thought it would be worth the extra money ($ 3000.00) in case the A/​C went out, only reason I bought the truck and the warranty. I signed all the papers and expected to get copies back and had 4 days to cancel so I just minimally looked at them while signed the stack of them. But he never gave me a copies.
I drove the truck the 12 miles home and got CHECK ENGINE LIGHT, plug went bad, I called them and met my next friend Ryan Buis. Ryan is a phony as a $ 3.00 bill. Spouts the company line before he even thinks. He told me to fix it myself and he would pay me back. He agreed to fix, why you ask? They had forgotten to take it through smog. I told him the back wheels had some sort of problem and the CD had grunge album shoved it and wouldn’t come out. So I got the truck back about 10 days later. Asked him about the wheels, said there was no problem, they sold the safest vehicles, ran like an old dodge truck he said .
Well I drove the truck to work the next day at 5 am in the dark, with El nino rain poring down the truck would shake violently when I took my foot off the gas. When I looked at he rear wheel it was coming off and only had 2 studs remaining and both lug-​nuts were almost off. Took 8 turns to get them back on. I called Mike again to see if I could get the warranty and get this fixed. Called all day left at least 3 voice mails Ryan fixed it after accusing me of having some one else work on it. They put new mags on it. Why you ask, because my rim was destroyed .
I finally got the truck in good shape but the tags had run out, I was hit and run on and the nice policeman told me that my registration never had even been submitted. Seems the title was lost. I finally got my paperwork with my new tag. My warranty was for 18,000 miles, 18 months, just the engine and transmission. I had asked for my paperwork for months. Got it 42 days after I signed it .
Fast forward to today 4 months later I 5000 miles left on a $ 3000.00 warranty that covers nothing. The A/​C compressor went out, Ryan refuse to fix it, says he giving me a deal at $ 900.00. The other manager Tom Roberts is a bigger liar and creep than Ryan. I am to the hospital in the am for Heart Surgery and coming home in 114 degree heat with no A/​C Thanks to Autonation Ford Scottsdale.

Dave was awesome to work with. He made it incredibly easy to find and purchase my 2016 F150. It was probably the smoothest transaction I have made at a dealership in a long time. I love the truck and will recommend others to come here if they are looking for a ford.

AutoNation Ford Scottsdale is the hometown Ford dealer for the northeast valley including Scottsdale, Paradise Valley and North Phoenix. They have a brand-​new facility that makes shopping for cars and trucks a joy.
AutoNation does business the right way with no hidden fees or weirdness, just a good shopping experience.

This dealership is a joke! Didn’t realize it until after we had already purchased our vehicle. Most cars on the lot have dents or scratches and they supposedly don’t know how the vehicles got damaged??? Hmmm maybe upset customers… They proposed an amazing deal, we left with vehicle only to find out 6 days later they ripped us off and the original deal was no longer valid. Their customer service is atrocious! The salesman that helped us was great but now a month later no longer works there, he’s across the street. I will never recommend this dealership, all they care about is selling cars and making money… they don’t care about their customers.

My husband and I recently bought a new Edge from here. We had specifics we needed to fallow & they did there best to accommodate us. Friendly staff. We are glad we went here. Very helpful, finance got us a better rate a couple days later :) we are happy with our new SUV
UPDATE 6−6−16
I have had to bring my Edge in multiple times due to having my AAA auto insurance install a new windshield a couple months ago, that caused a series of issues. Every time they took great care of me. They are always extremely helpful to myself & family every time we come. They work in a timely manner, explain what’s going on, and fought with my insurance for me! I appreciate them so much. I have worked with both Matt & Phil in the service department & they have always done right by us.

Update to my previous review:
Molly B. from AutoNation replied to my review with a stock response to call their General Manager to discuss ways to make the experience more positive. I called the number Thursday morning (⁴⁄₂₁) and spoke with a receptionist who told me their General Manager was in a manager’s meeting, so she took a message and told me he would call me back immediately after he got out. It’s now Saturday (⁴⁄₂₃) and I still haven’t received a call back. Word of advice from someone who works in management: if you tell someone you’re going to call them back, you had better call them back. Otherwise, you end up with someone like me who will post on Unilocal and remind everyone that AutoNation doesn’t care about their customers.

We just purchased a 2016 Ford Edge Sport with all of the bells and whistles. We love the car and received excellent service from the dealership. This was a custom order and came in earlier than expected. The dealership regularly kept us updated on the the status of the build. Other than the paperwork, which always seems to take forever when you buy a car, the entire process was an absolute pleasure. All of the people we dealt with at Autonation Ford Scottsdale were professional and friendly. I’d highly recommend purchasing from them (this was our second car purchased there).

ASK FOR DAVE KNAPP!!! He is great to work with!
I had an amazing experience with AutoNation Ford. When I got to the dealership to look for a F-​150 the first person I talked with was Dave Knapp. He asked what I was looking for and the price range. He showed me a few trucks and he let us look around and he stood back and was available for any questions that we had. Dave Knapp wasn’t pushy like other sales people can be. We asked him if he could pull an F-​150 we were looking at because we needed to see if my wife’s wheelchair would fit in the back CrewCab without having to take the wheels off. Dave ran inside grabbed the keys and pulled the truck out so we could check. It worked great! We looked at the price and saw that it was above my comfort zone. Dave started looking at other trucks and found some that could work. My wife and I had weren’t able to stay long so Dave did his thing after we left. He came back with a price that was still out of our comfort zone.
A couple of days later Dave found a used F-​150 that ticked all our boxes. We went back to the dealership to take a look and to test drive it. To our surprise the 2014 CrewCab seemed a little bigger making it easier to get the wheel chair in the back seat! We drove it around for a couple of miles and I was hooked. I had to have the truck. We got back to the dealership and we started the paperwork process. This was at 7PM; as some of you may know that buying a vehicle isn’t a quick process most of the time… He did all the paperwork and I made a mistake when I was giving him some of my numbers causing him to do some rework. Dave took it with stride and it didn’t bother him. The paper work was done on his end! Now time for the F&I guy to call us into his office…
This was the longest part of the entire night, we did a lot of waiting for him to get everything together. However, once he called us in he explained a few things to use and asked if we wanted the extended warranty for the truck. Once everything was decided he finished up the paperwork and I signed the papers. He handed me the keys and said you are welcome to go look at your new truck while I finish up a few things. By the time I drove away it was 9:30 — 9:45 PM. I really appreciated these guys staying late to help us get our truck. When it come time for a new truck I know I will be looking at AutoNation Ford again for our next F-​150.

While looking for a new vehicle, I told them what we were looking for and they said they have the exact one on the lot. I went to see it but it was the wrong color. Later the salesman called me and said they pulled up the wrong one from the back lot but now have the correct one, so I drove back. It’s the right color — wrong options and they quoted higher than MSRP. They were just hoping I would buy from their inventory. They can take a hike.

Excellent buying experience. Met with the Fleet Dealer, Don Stitch, and within minutes had the bottom-​line price on the vehicle I was looking for and the process was friendly and easy. No hassle, no haggle. I highly recommend that if you are in the market for a new car or truck go through the fleet dealer and not any of the showroom floor folks — been buying this way for years and it is the only way to go. Thanks again Don.

Pretty typical sales experience, until the ink dried… Had a problem with financing and well after the sale we have been flat out ignored! Should have known and checked the BBB rating prior to going here. Had I known they had an F rating with the BBB I would have never have pulled into the lot. Never again!!! Check out the reviews of anyone that had a problem, yeah you are on your own!
Update
Due to the lack of or I should say no response on trying to get the refund on our warranty I have had to contact the attorney generals office and Channel 12! How else can I say it… STAY AWAY FROM THIS PLACE!!!

I had a very poor experience. I went online to get a price quote, received a call and email response promising a quote, and then never received it. I emailed the salesperson-​no answer. I emailed the head of internet sales-​no answer.
We hadnt even started talking about price. I thought Auto Nation was in the business of selling cars. I guess i was mistaken.

Friendly team; from Christopher the Sales manager, to John our Sales rep to Jeff in financing, it was easy. We were lucky to be there on a slow day, however, from the time we emailed a request for a quote, to driving off the lot, it was a fraction of the experience we had with other dealers that we spent weeks trying to purchase a truck from; I thought the other dealers would have wanted to «sell» me a truck I kept asking to «buy» it. Thankfully we found our 2016 F-​350 and love it.
UPDATE: Unfortunately once the review is completed, and the check clears, the service stops. We noticed our vehicle has major flaws, and I emailed the sales rep John Vance those issues. Natasha, titled as Customer Service Relations Manager called my husband to bring the truck by on Friday. We clearly stated we had to have the truck the following Thursday, no later, and Natasha said that it could not be looked at until the following Tuesday, but that we would have it back by Thursday. No one to date has ever called us. After many calls to Natasha, John and a third party answering Natasha’s phone, not ONE returned call back. I finally found the sales manager Christopher to hand our truck back to us… thankfully someone was trained properly. In those 8 days, none of the work was completed. For a brief moment, the third party told us they could not find our truck. To date, after the many, many voice messages and emails, no one still has followed up with us. Even when we were on the lot to pick up our truck, both John & Natasha snubbed my husband; not even as much of a courtesy, sorry.

I think Unilocal should change their star ratings to include some negative stars. WHAT A JOKE this service department is! Not really a joke. A total RIP-​OFF!
If you want service, go to another company. Stay away from AutoNation Ford Scottsdale!
When one is notified of a factory recall on your automobile, and one calls and schedules an appointment to address the factory recall notice — and to correct specific problems that are covered by the recall, one expects good service to address the recall — right?
Instead, what did I receive at AutoNation Ford Scottsdale? A service technician trying to tell me there is NO recall. But he will be glad to review the problem and let me know how much it will cost me to repair the issues.
My thoughts about this company — Dishonest, Unprofessional — definitely a company that I will RUN from…
and, the report gets better and better (NOT!) — I have now called 3 times to speak with a service manager. Each time, I am placed on hold. No one checks back with me. The phone finally rings back to the receptionist who places me back on hold. The 3^rd time I explained that it was my 3^rd call for a manager and each time I am placed on hold. With attitude I am told that she is trying but she cannot make a manager pick up.
WOW! I am more convinced than ever that this is NOT the company for me (or probably you…)

My husband and I are super happy regarding our dealings with AutoNation Ford Scottsdale. A week ago Monday I contacted Jon Kerwick, one of the sales guys at this dealership because of a car my husband saw on the internet. I asked if there was anyone to get that car out the door a certain price.
He couldn’t get me that price, but asked me if there was something else I wanted or maybe a different model of the 2015 Ford Taurus. We were going to pay cash for the car and we were limited to X dollars. I told him I wanted a 2015 Ford Taurus SEL, white, nothing additional added because it comes with a lot already.
A couple hours later, he called me and said he had found what I wanted at another local dealership. We talked and I was very excited and surprised that out the door, we could get the Taurus we wanted for X dollars. He said he would need $ 1K down, so it would mean I was serious to buy it as they would have to get the car from a different dealership.
That was not an issue. But, I was leery of giving my debit card to him, maybe because I was distrustful and that was a lot of money to give over the phone. But, I was the one who had called the dealership and it was not him soliciting me for the car. He said if it would make me feel comfortable, he would provide me with his driver’s license, which he did.
In the meantime, I called other Ford dealerships and even had a couple people I knew who sold cars to see if they could get me a better deal. One of the people I knew said he could go a little lower, but he was not from a major dealership. Every time Jon said he would communicate with me, he did. He did exactly what I asked, provided super clear, concise, efficient communication to me and very timely. He never just held out and didn’t tell me what was going on.
Also, Jon never high pressure me into anything and was super easy going. He was attentive to what we wanted and did not try to up sell us on anything. Jon was super professional and didn’t seem like some sleazy car salesman.
In conjunction, we worked with Brian Dillon (not sure how to spell his name) the finance guy. I already told Jon that we would not be buying any extended warranty and we were never pressured to do this. However, Jon did tell me that Brian would at least need to make his presentation and at least give us the opportunity that he needs to give all his customers.
Brian did talk with us about financing, but I did not want to finance. He said it would save us $ 1.5K+. The reason why I didn’t want to finance was because of some financial issues I had in the past that had knocked my credit score down. Anyway, I explained it to him and my husband had encouraged me to just try. Brian also explained to me why Ford would not offer my husband credit at this time is because of his immigrant status and that Ford will not loan to anyone a loan that is longer than their stay in the U.S. legally, which would end before the end of this year, unless we renew things.
So, that is why no lender will lend to my husband, at least for now. When his green card gets extended near the end of this year for 10 years, then it will be no problem, at least for a car loan. So that made sense. This is NOT something that a different Ford dealer near where we live told us.
Anyway, Brian and Gabe were able to get me approved through Ford Credit for 3/​5ths of the loan. I put a 2/​5ths down on the car. So the X dollars we thought we were going to spend, it was $X — $ 1.5K+. Brian and Gabe went over how long to keep the loan to really help my credit score.
If I pay off the loan in 6 months, my credit score should go up 30+ points. However, if I wait another 6 – 7 months, my credit score should go up another 40+ points on top of the points the 6 – 7 months prior. Paying most of the loan off minus 1 year’s payments will really boost my credit, getting close to the excellent range and it will only be a little over $ 200 in interest, which I will still be about $ 1300 more in my pocket overall.
No high pressure sales from anyone. I’ve called Jon a bunch of times since for different questions and he’s always been available, courteous and professional. We also decided that we wanted the windows tinted, which makes this a much nicer looker car.
It’s a great looking car and we got it for less than my mom paid for her Fusion 1.5 years ago, where our car is bigger and has more features. Cool beans!!!
When we came back on Tuesday to get the window tinting done, it was good. They did a great job. We love the car.
Highly recommend this dealership, especially Jon Kerwick (he’s the super tall guy — he’s 7′ tall) and Brian Dillon for the finance guy. Our car buying experience was very fun, enjoyable and stress free from the dealership.

AutoNation Ford Scottsdale
The next time you buy a car and they ask you to fill out a survey form — TELL THEM YOU WANT TO WAIT 6 MONTHS! These people are your best friends before you take that survey — after that, they act like they don’t even know you when they see you at the dealership after you purchase a car.
I made a huge mistake on 10÷18÷14. I traded in my 2009 Lexus RX 350 for a 2013 Ford Escape Titanium. Why did I go from a Lexus that I only had 3 years left to pay off, to a Ford? Well, because John Vance and David Epstein were VERY persistent, even calling me after I left the lot on a Saturday night, convincing me I was making a good decision. Overall, I am not blaming them, because they didn’t put a gun to my head and force me to buy the car.
The Escape was a nice vehicle when I took it for a test drive. It drove like a 6 cylinder vehicle because it has the turbo, which I loved. It was a beautiful looking car inside and out — at first glance. This vehicle was sold to me as a «CERTIFIED» vehicle, which of course, you pay extra for.
Within a WEEK, I started noticing little things and had to take the car back (remember, CERTIFIED) to the dealer on 10÷24÷14.
1. The glove compartment was not closing properly, so the door catch had to be replaced.
2. A small piece of the trim on the cup holder had to be glued back down.
3. A small piece of the window trim cap needed to be glued back on.
11÷6÷14 —
1. The front left door window trim and handle had to be replaced because it completely fell off.
2. There was a rattle I noticed when driving — turned out to be rear hatch panel handle that was loose.
½/​15 —
1. The auxiliary power plug in the console was not working (don’t know if it ever was when I bought the car because I didn’t use it).
2. The heated seats were not working. When I bought the car, I was told by the salesman (John Vance) that my car wasn’t equipped with heated seats, but after looking it up online, saw that it was a standard feature for my vehicle.
Then in late February, I started noticing the silver trim lining around the cup holder was pealing up — and it had actually cut my finger (like a paper cut). I called and was told by Dave in Service that these types of «trim» features are not covered by the warranty and it would be about $ 225 to replace.
Are you kidding me??? This was a CERTIFIED car and I had to take it back to them for all of these «little» things that added up to a lot of aggravation. In fact, Dave in Service wasn’t ever very happy about having to «cover» some of these things and it was only after I got the head of Customer Service (Natasha Feagins) involved, that he agreed to do some of the prior work.
The trim piece on the cup holder was the straw that broke the monkey’s back. I was done. I was ready to sell it. The problem then was after I looked up to see how much it had depreciated in only 5 months, I was floored. What a joke. I will never buy a Ford again.
Once I decided I was going back to a Lexus, I contacted Natasha in Customer Service to cancel the additional warranty that I had purchased. I was told I would be getting back $ 2500 but it would take 4 – 6 weeks. I was only given that information after emailing and leaving several messages. A week later, I emailed Natasha and Sydney in the Warranty Department to verify they had my correct address because the weekend prior, I had traded in the Escape and the refund would now not be going to the lender because the loan had been paid off. I have left several messages for both Natasha and Sydney and emailed them both as well. STILL NO CONFIRMATION FROM EITHER OF THEM AND IT’S BEEN TWO WEEKS.
Is it really that hard to hit «respond» to an email or make a return call just to reassure a customer that my $ 2500 will be mailed to my correct address? I don’t think so. So, what is really going on here???
I am not the type of person that only writes bad reviews. When I have a good experience, I shout it from the roof tops and tell everyone I can. But, I scream and shout even louder and use as many avenues as I can, when I have a bad experience.

Fifteen minutes of waiting to speak with a salesperson, this followed by his David Copperfield act — disappearing into thin air as he went to retrieve keys. We never saw him again.
My wife and I thought we’d entered into a time-​space continuum, since we too were now invisible. It was a miracle.
We watched as salesperson after salesperson hot-​footed it right past us, as though we were that couple in Beetlejuice, invisible to everyone but each other.
Thirty minutes of this before jumping back into our truck, making tracks for Costco where we were certain to validate our existence with some little kid who «sees dead people.»
I suppose if you’re the type of person in need of a Dr. Phil lecture telling you to get out of an abusive relationship, you’ll do just fine here.
If you are one of those die hards who sticks around, I’m certain there’s a salesperson licking his chops — watching — laying in wait until the moment is right before he swoops in and takes you down like a lion on the Serengeti.
If you are this person, try a visit in mid-​summer.
I suspect this group of characters will take ghoulish delight in watching you baste in your own juices before concluding how you might be a tad overdone and ready for the the final act.
I suspect they won’t screw you at that point since you’ll probably be dead already.
The only way I’d return is if I died.
Then I’d come back to haunt the premises, reassuring customers like me how they’re not dead, but soon will be if they don’t get the fuck outa there… FAST!

I want to start of by saying that I am very happy with the car I purchased from this location. I was also very happy with Ken, our salesman, and Gabe, one of the finance guys I’ve been talking to in the last few weeks. Oh, and the ladies answering the phones are always pleasant.
That said, I’m having a hard time thinking of anything good to say about this dealership. Every single time I’ve called, I get the run-​around and transferred to people that can’t seem to pick up their phones. Or to people that tell me I need to talk to someone else that, conveniently, is gone for the day. I called several weeks ago about my registration and real plate, and was told it took 6 – 8 weeks to mail them out (while the temp they print for you is only good for about 6 weeks), and to call if/​when the temp expired to have a new one emailed to me. Well, I called, and for two days was ignored (until finally emailing Gabe, who told me what was happening with my real plate). I doubt I’ll ever get another temp, so I just have to drive with an expired one (not even remotely okay with me).
As someone that’s worked in customer service for nearly a decade, my advice to Autonation Ford Scottsdale is get your act together. After reading some of the other comments here, I’d say you’ve had plenty of time to figure this crap out.

I have bought three cars here in the past two years. From the sale process to finance to service, this place is top notch. I even used to have my Suburban services here before finally trading for a new Expedition.
Martin Peters the GM is all about the customer experience, and Ron, my sales guy was so easy to deal with. The experience here is so unlike the stereotypical cat buying experience. I have referred at least six new customers to them and recommend a look if you’re in the market for a new whip.