Barneys New York

Great store and 100% authentic raffles for limited shoes. Won the Yeezy boost 350 moonrock raffle and only had to pay retail, 200 $ for 1000 $+ shoes. Great to find a store provide fair raffles, great store.

I was very disappointed with my experience here. I understand I’m not the normal clientele for Barneys, but I had saved up enough to buy myself some Christian Louboutin shoes as a splurge. I went in and worked with Christopher Platt on 1÷8÷16. However, they did not have my size (40) of the New Simple pumps in stock, but Mr. Platt assured me that if I filled out a PAPER form, that he would order them from the Las Vegas location and have them shipped to me. He also assured me he would call me the next day to give me an update.
One — I find it odd that a high end store still uses paper ordering methods and felt very uncomfortable writing down, by hand, all of my information that anyone could access that could get into the back room. However, I trusted Barney’s New York not to misuse my card information and boy do I regret it!
Two — I received NO communication whatsoever from Mr. Platt as promised. Around 6:30pm on 1÷9÷16, I returned to the store and spoke with a different associate, who contacted him via text message. I was told that the shoes that were in Vegas were damaged, but by the time Mr. Platt had called them, the Boston location was closed, so he would have to wait until they opened again to ask. After some consideration, I asked to cancel the order. I was assured by the female associate that my information would be shredded immediately.
After leaving the store, I received a call from Mr. Platt on my personal cell phone telling me a different story — that the shoes in Vegas were getting repaired and THEN sent out to me. Also, he supposedly had talked to the Boston store but they were out of stock. After trying to convince me otherwise, I thanked him for his time but requested to still cancel the order.
Here’s the kicker — MY ORDER WASN’T CANCELLED! I got a fraud alert on my phone today, 1÷10÷16 asking to verify a $ 700 charge to my debit card from the Las Vegas location. I rejected it and promptly contacted Mr. Platt, again, asking him to resolve this and ACTUALLY cancel the order!
I have never been treated so shadily by a company that supposedly caters to high end customers. Paper order logs, nonexistent communication except to try and save a sales commission, and continuing use of my information after it had been explicitly asked to be removed. I wouldn’t trust ordering from them with a 10 foot pole. I’m a teacher on a modest salary that wanted to splurge a bit, but apparently that means I should get treated differently.

Santos and Bianca are the best stylists in the house! They are current with trends… And never get too trendy. They help you maximize your comfort zone

I bought my Givenchy bag here about a month ago! The staff was very nice and were very respectful of the fact that I wanted a vegan handbag, no leather, no fur, etc. Barney’s ordered my Givenchy online to be shipped to their store and the staff even reconfirmed that it was in fact vegan-​leather that was used along w/​PVC material. I’m very happy w/​my Givenchy and I am very happy w/​the fact that the sales lady showed me other vegan options as well. I had a nice experience as it took me a really long time to make sure that this was the bag for me. And, am happy to say that it very much was.

Waited around far too long to be helped. Completely ignored by the staff on a not busy Friday at 3pm.
The free valet is a nice feature however the staff needs to step it up on their customer service.
If you are lucky enough to get assistance then you are likely to find some great stuff that is fashion forward and good quality items. I’m just not up for waiting around for nearly 20 minutes to get help at the jewelry counter.

Walking into the Scottsdale Barney’s makes me feel like I’m on a mini vacation!
Ethan Deak is my favorite stylist. Book Ethan for makeup if you love that Hollywood glam. He’s sincere, knowledgeable, kind, and all around amazing! I literally left glowing =D
The store is immaculate and reminds me of a beautiful New York art museum.
Thank you for all the great products. I appreciate you.

This is a decent store with some cool clothes and at one time some art. It is a pretty quiet place these days and I doubt they will be able to stay open much longer, which is unfortunate as it is a great anchor store for the Scottsdale mall.
I would bet it will close soon.
Many good stores at the mall have been closing.

I like to go in here and look at the jewelry as I am a jewelry designer. My husband and I were dressed really down as we do not like to flaunt around in crazy attire on a Monday evening. However, the lady attending the jewelry section yesterday afternoon, only said this to us «We have a lot of great jewelry, they are really expensive, and we really do not have anything cheap.» I loudly laughed to my husband, «wow that was rude she is placing judgement on us and thinks we are poor.» It was literally the scene out of Pretty Woman. I just wanted to flash my black card, but instead I will flash this review. Please tell the lady who worked yesterday, how wrong it is to place judgement. I will go to the Beverly Hills Barney’s this weekend and give them my business instead.

Who knew Phoenix had a Barneys! This location is large and laid out elegantly. The interior is uniquely Arizona because of all the décor. You’ll find the usual Prada, Salvatore ferragamo, YSL, Versace, Alexander McQueen etc. You can also find exclusive designers like: Yohji Yamamoto, theory, etc.

Stepped in here for the first time. The selection of items here is similar to Neiman Marcus, although note that they do not have Hudson jeans or Chanel. Some notable designers I spied while browsing here were Proenza Schouler, Balenciaga, Louboutin, Celine and Givenchy. The layout is chic, sophisticated, and uncluttered compared to more of a traditional layout at Neiman Marcus. Service here was very friendly, but they did seem more hungry to make a sale here than at similar high end stores. I made a return here from an online purchase with no problems.

Thanks to Ron & Mecca, Barneys has a new life-​long customer.
I received exceptional customer service & knowledge today while shopping for new Sunday Riley & NARS skin care products. Both Ron & Mecca treated me so kindly, while showing & telling me all about the products that would best fit my skin care needs. I left feeling pampered & excited with my new products.
After seeing the great customer service Barneys has to offer, I have no desire to go to any other skin care or makeup counter again.
Thanks for the great experience. I’ll be back!

I was so impressed with my experience at Barney’s this afternoon. I had never walked through this location before but was very impressed with the ambience and museum type feel. At first I was a little intimated by the high end feel but immediately felt comfortable as soon as Ron greeted me and my friend with a «Hi girls!»
The counter associate was occupied at the counter when I first began browsing but I was impressed with her knowledge of the products she was explaining to the other customer. Ron saw us browsing and explained many of the products and skin care lines we hadn’t tried before. He was very educated and gave a lot of personal experience which made him credible. Both Ron and Mecca were beyond generous with samples and making sure we were going to love the product before we purchased anything. I can be a bit of a mascara snob but Ron swears on this Surratt mascara which I purchased and can’t wait to give it a try.
I have always been a Nordstrom or Sephora shopper for make up but no more. I will definitely be coming back to Barney’s! It’s so refreshing to be helped and educated by associates that truly love what they do and believe in the products they are selling. Thanks Ron and Mecca! You are beauty gods!

My first time popping in Barneys yesterday.
I was going in solely to get matched and request some samples of Hourglass foundation and had the best experience thanks to Ron at the cosmetics counter.
Ron was a total sweetheart and threw together a bag with tons of different foundations, tinted moisturizers and primer samples.
Once I have determined if Hourglass makeup is a good product for me then I will definitely be back in to visit Ron and make my purchase.
Very pleased with the customer service!

I walked into Barneys for the first time last year, the experience was absolutely horrible. I walked in wearing Levi’s, chucks, and a tee shirt… Nothing flashy. I just wanted to check the place out. I was in school for fashion merchandising and I was doing a study on merchandising techniques. Obviously impressed (the store is a museum), I was roaming around the store for about an hour. Apparently I was in the way because the sales associates couldn’t help but give me the death glare. I’m probably the only one in the store at this time, the vultures literally stalked me. I was freaked out.
Obviously I am no «high roller» but weather it looked like it or not, I do enjoy unique luxury items from time to time. I decided to buy a les essentials del la vie bag (it was like $ 500) me thinking no big deal. I took my selection to the register, pulled out my credit card, and they ID’d me. Generally this would be no biggie. But it literally took the salesman 3 minutes to review my Id and he called over an other associate to give a second look at my id/​card combo. I had never been so humiliated. He swiped my card and I was gone. Absolutely livid about this situation, I came back the next day. This «sales professional» didn’t deserve one hard earned penny of mine. I returned the bag and repurchased from netaporter.
I came back a year later. I wanted to give my mother something nobody else would. I decided to stop by the apothecary to find something… Then I met Maureen in NARS. Maureen is the Barneys angel. She didn’t judge me when I said «just looking, thank you :)» she actually started a conversation and I’ve been buying from her ever since. She recommended a perfume «portrait of a lady» by Fredric Malle. It was divine to say the least, and my mom died over it. I don’t shop elsewhere for skincare/​cologne anymore. I’m a friendly outgoing person, and I spend my money where I feel appreciated. I know I’m one of Maureen’s smaller spending clients, but she appreciates my business– and that’s huge.
Note to the other associates… Don’t judge a book by its cover.
Rant over.

A museum-​like setting for a smaller, poorly laid out luxury department store. Unfortunately, many of the salespeople come across as snobby, and I am almost always ignored. The store is also almost always absolutely devoid of traffic, so much so that I don’t see how it’s still open. I credit their ability to hold on to some local big name exclusives like Celine (and probably massive rent concessions).
Unfortunately they’ve lost many of the luxury brands they opened with, such as men’s Dior and Prada. The restaurant closing and never being replaced is also a waste. They’ve improved the layout a little by removing one of the giant jewelry bay cases and replacing it with front-​and-​center Celine leather goods, by somewhat consolidating the apothecary from being sprawled over two floors, and moving women’s Co-​Op accessories into the never-​shopped home goods area, but I still find it very awkward. Why in the world they would hide the women’s shoe department is beyond me.
Two stars for continuing to carry some excellent brands (like the aforementioned Celine leather goods) and for having better hours than Neiman Marcus.

Nice clothes, but not so great staff at the Scottsdale location. Constant miscommunication. Some what standoffish and rude staff. I just didn’t get a welcome feeling. I have called that store more than once about an item and it feels like the sales associates have no clue what’s going on. I won’t be back. I’d rather shop somewhere that doesn’t feel so cold.

Worst customer experience I could ever imagine. I’ve been to three different Barney’s and they are all a waste of time. Rude, disrespectful, and definitely not worth my hard earned dollar. A disgrace to retail.

Yeah it’s expensive, we know! I come here for sneakers. Balenciaga sneakers are somewhat hard to find specially in Arizona. Barney’s gets them but they sell fast. The employees will contact you if you want when they come in to assure you get what you want. Overall nice place staff is friendly. I stop By Everytime I’m in the area.

5 stars for Monika — who is also a Creed specialist, but Barneys doesn’t carry Creed — and the rest of the gang in the fragrance department.
A good fragrance specialist is akin to a sommelier in that both help you pair notes and flavors to what you’re looking for. One time, I told Monika I wanted to smell «like a lemon tree» and she and I worked to find some scents with citrus and woody notes. Try that anywhere else and you might walk away with a can of Pledge.
I also dig the Frederic Malle scent tube. I don’t think it’s operational but it’s cool to see one in person.
Rich’s recommendation: come for the clothes and shoes, sure, and top it off with your perfect scent.

We ventured into Barneys since we haven’t ever been in one, and I have to say that we most likely won’t venture back in. It was clean, well organized, and everything seemed to be easy to find and although it’s a smaller store, decent options.
That being said — we were the ONLY people in the store (all two floors) which was semi-​weird and uncomfortable. We were completely ignored by the staff despite being the only people in the store, not even so much as a hello. The items that they had for sale weren’t things we would be overly interested in given that they were just normal clothes, with normal material and ten times the price of other places.
It’s not a bad place to pop in and see what fashion is currently hot, but otherwise I don’t see the real pull for this store.
Overall: C+
Clean, organized, nice deco but overpriced, small, and ignored by staff completely.