BBVA Compass

Horrible customer service. One customer was being helped and another teller was open. I was ignored by the other teller for a while until she finished what she was doing then she left without acknowledging that I was waiting. Finally another teller came out to help me. I needed to cash a check written by someone with a BBVA account. Because I don’t have an account with them I was informed that I would be charged $ 7 to cash the check. I told her that was ok but that I thought it was ridiculous. She then asked who I bank with and I told her Stearns Bank and she said «why don’t you go have them cash it».
My first experience confirms it… I will never do business with BBVA.

Worst bank ever!!!
System down and they could not access our account so they utilized the Overdraft Option and charged us 21 times at $ 38 each!!! Refused to reinstate the fees, branch manager lied about system being down to my husband, accused me of cussing out a teller, which I did not, and then called my husband this afternoon to let him know that we are no longer wanted as customers and they are closing our SEVEN Accounts…2 of which are BUSINESS ACCOUNTS!
They make promises to get your business and then renege on them… Charge a $ 38 overdraft fee instead of declining a transaction as we have asked them NUMEROUS times to do… Great way to make (steal) money!
Completely incompetent personnel! Rude and forever changing! New Branch Mangers constantly… on the 5^th one since we brought out business there 3 years ago!
Drive thru takes at least 10 – 15 minutes to make deposits… ridiculous!
Bring back Cynthia Taylor!

This whole bank is a complete joke! I have never had any issues with banks in the past but this one seriously needs to get their act together and treat their customers like customers. I was slapped with so many random «fees» it was absurd, all of which I had to fight for. I had an account for 4 months and finally said screw it and closed it. I do not recommend them at all. Huge mistake on my part for choosing them. Additionally, their locations are so spread out and not convenient at all.
Go with someone else and save yourself the hassle, seriously.

I have received excellent service from the staff here. Mr. Basha helped to setup my personal and business checking accounts and I have nothing but good things to say about him and the bank. He made it very easy for me to do some of the account setup processes electronically as it was difficult for me to get to the bank some days.
I’ve learned a lot about this bank and that fact that they didn’t take any of the government bailout money I think says a lot about its financial stability and I like that in a bank — I feel they will be around for a long time.
Many banks are the same — yes they have fees (all banks do) but what makes a difference to me is the customer service. I really thought Mr. Basha took very good care of me and my accounts.

I have not been super impressed lately with service. One deposit at the window — now takes 10 minutes. When the last bank manager was there — it was NOT this way. They have not hired appropriate personnel.

Business Checking Account. This is the worst banking experience I’ve ever had. Poor customer service, a fee for every little thing (including cash deposits), and creative accounting on their part to extract more fees.
Forget about customer service as well. They do not listen or take any kind of ownershp of your issue. The last straw for me was dealing with Jose, who never called back when he said he would, maintained another conversation while supposedly helping me on the phone, and in general seemed to be more entertained with my problem than to assist me with it.
Do yourself a big favor and bank somewhere else. I know I’m going to be.

This bank is an awful choice for small business. Excessive fees for everything. Charges for depositing too much cash in a month, high monthly service charges, etc. The staff from top to bottom isn’t knowlegable about business or even their own policies. They aren’t any good for personal checking either. I was told my expectations were foolish and I should have known it’s most advantageous to bank with whomever held my mortgage.
STAY AWAY! The place is a complete joke and you will be left feeling so incredibly frustrated until you finally take your business elsewhere.