Best Western Plus Scottsdale Thunderbird Suites

WOW was I surprised. My husband made reservations via price line and I was expecting to stay in a dumpy, yucky feeling hotel room. Reality couldn’t have been further from that! The room was really a suite with separate bed room and living area. Very clean and the continental breakfast was much more than continental. REAL eggs! No powdered eggs normal found at hotel bfast bars. Two kinds of sausage, delicious hashbrowns plus fruit and all the traditional bfast items. Very, happily surprised! The front desk ladies were fun to talk to and very helpful providing dinner ideas.

I’ve noticed a lot of people complaining about the rooms and bathrooms however this was not my experience. We had a very large spacious room and bathroom. The bathroom had a shower and and a tub! The room had a pull out couch but no extra bedding. The trash was small. My major complaint is with the food. It is a free breakfast so I can’t really complain but the food was nasty. they had a beef hash that didn’t seem all the way cooked. Everyday they have the same just sausage. no bacon or option. besides that the continental breakfast was just ok… I will say the customer service is wonderful. We got into town early and they allowed us to check in early! For that we were extremely grateful!

I paid $ 125 dollars for a SUITE that looked very roomy and comfy in the photos on the site. the day I arrived and walked into our room, it was completely different than what I had seen online. it wasn’t anything like I expected. and, the TV was on and it was LOUD. it’s like somebody was watching TV in there and then said «oh the guests will be here soon I have to go» and never turned the tv off.? then, the couch, worn out and had no pillows on it, did not look like a couch I wanted to relax on. it was plain. the microwave had dried food inside of it that was absolutely not from us. we were just checking everything out. the «kitchen» had no trash can under the sink or anywhere. and it was so tiny. there’s a table behind you that you basically can not have personal space if you were to do any dishes or even pull the chair out. the shower curtain had brown marks on it and I’m not sure what they were but it was unpleasant to look at. two lamps did not work, wether it was because of the outlet or the lamp bulbs, it still was irritating. the bed was really hard and not good quality at all in my personal opinion. I know some people prefer that but I personally don’t. it was too hard and not comfortable. the bathroom itself was so tiny that I hit my hand/​arm on the door TWICE just when I was brushing my hair. if you thought there would be any space to move around in that bathroom, you’re wrong. I mean you cannot stand in front of the toilet to close the door, you have to move to the side so you don’t get hit. and the toilet is RIGHT THERE when you go in the bathroom. you can’t get to the shower without closing the door, and it’s best to close the door if you want some arm room to blow dry your hair or brush it. the staff at the desk seemed a little like they hated their job but trying to be nice anyway. the janitorial/​housekeeping staff (forgot what they’re called) seemed extremely miserable and unfriendly. I would not recommend this hotel to anybody. not worth the money. I’ll stick to what I know next time and go to residence inn. a much more spacious and cozy place to sleep and relax.

The beds are comfortable at the hotel. I slept like a baby. Our Host for breakfast was Salvador and you couldn’t have a friendlier person. It’s the employees that create a great experience.

I’m giving this hotel one star because I cannot give it zero. The Best Western Plus Thunderbird advertises online that it has room service, that there are pillow tops on the beds, there is luxury bedding, An outdoor spa and a beautiful swimming pool. It also advertises a buffet breakfast that is included oom.
I paid for this room online at a premium price. When my husband and I arrived we asked about room service because we wanted to eat in our room for our anniversary. We were informed they don’t have room service. We were further informed we could have wings and beer delivered to our room by a bartender if we chose to eat wings, but that was all that was available. When I asked about breakfast I was told that what they actually serve is a continental breakfast, not a buffet.
When we got to our room the air conditioning did not work and they moved us to a second room. The bathroom is so tiny that your elbow hits the toilet paper when you’re sitting on the toilet and you have a hard time closing the door to get to the bathtub. The beds do not have pillow tops; what they have is a mattress cover. There is no luxury bedding.
I booked this room through Travelocity and called Travelocity to tell them that Best Western completely lied about their services when they stated them to Travelocity. Travelocity contacted the hotel and was told that we would be upgraded to a much better room because we did not get what we paid for. When we returned to the hotel, we were told all the rooms were sold out and we had to take the room we had; we could choose not to stay but we would still be charged for the night.
We finally decided to just go to the pool and the spa and make the best of it. When we got to the pool we found several sections of cement busted on the sides of the pool creating a safety hazard, the bottom of the pool was filthy and the hand railing was not even attached and was laying on the ground. There was also busted cement in the spa and a broken water vent. The spa also would not turn on to give jetted water.
I took photos of all the safety hazards in the pool area and fully intend to call the Health Board to report it. This has to be one of the worst rooms for the dollar amount that I have ever stayed in. Definitely not worth the money.

One of the best places I’ve stayed at in the BW chains. Ben and his staff are great! I appreciate the follow up Gretchen, see you guys soon! A hidden gem in Scottsdale!

Had a blast, beautiful hotel. The shuttle was the most helpful thing, they literally drove us all over town and were super helpful. The rooms are all suites and the pullout queen-​size couch made it easy to fit four people in a room. Also, the complimentary breakfast everyday was really tasty. I have no complaints, they deserve five stars.

I really wanted to give this hotel five stars. It is in a good location, has a very nice staff, and the rooms are large. But there are many things that go into having good hotel and housekeeping is definitely one of them. I was disappointed when we got into our room and found hair in the sink and in the toilet. It’s not that big a deal, but it is a sign that housekeeping is probably rushing things a bit. I also saw that we did not have a second roll of toilet paper. Again something else that housekeeping seemed to quickly skip over. When it was time to go to sleep, one of my kids pulled out the sofa bed only to find that it had not been made up. We went down to the front desk and asked them about this. They said they do not make up the sofa bed normally because by the time someone uses it, the sheets would be wrinkled and people would assume they were dirty. That’s a fair response. But they also said their normal way is they give you sheets and you make the bed yourself. That’s kind of odd, I thought that was housekeeping’s job. It seems surprising that they have a bed but it is not ready for guests to use. While I do like this hotel, housekeeping definitely needs improvements. Given that it is August, a low season in Scottsdale, and that their occupancy was low, you would think housekeeping would have had time to do their job correctly. If they did, I could’ve easily given them 5 stars.

We previously stayed at Thunderbird Suites before it changed to Best Western Plus and enjoyed one of their larger suites that included a kitchen area, large bathroom with double showers & vanity area as well as a spacious living area. Other than being dated it was quite comfortable and roomy. Their fitness center was pretty laughable, though, with a bike & treadmill.
This most recent visit was somewhat of a different experience: We called the front desk to advise we would be arriving late and finally got settled in about midnight. We were exhausted and couldn’t wait to crawl in bed however, although the front room and bathroom were quite cool, the bedroom would not cool down making for an uncomfortable night’s sleep. Then to my utter dismay, at 7:50 am the cleaning lady was banging on our door! Really? Before 8 am?
Although the room was substantially smaller than previously it was still clean and somewhat comfortable. There were some small annoying things such as no door on the fridge freezer, the bathroom was super small, horrible internet connection and for whatever reason, even though it was apparent they had plenty of rooms available, they couldn’t accommodate our request to be on the first floor. Oh well…
The best feature about Thunderbird Suites is that it is just minutes away from Scottsdale Quarter where we spend the majority of our visit.

Really great rooms for great price! Everyone was so nice there. Several went out of their way for me. I had to work from the hotel and my printer broke. Just went down to the lobby and they sent me over to the office area — had everything printed all was well. Employees were so friendly. Really enjoyed my 4 day stay. Even went back to meet a new friend I met in the lounge. Food is good too! Stay there — its great!

Thunderbird Suites in Scottsdale is a moderate lodging facility with a price to match. I would come back for a few night business stay. Not the accommodations I would choose if I was coming for a pleasure vacation, or an extended stay. Clean, quite, comfortable and a good location.
The room I stayed in was a King Suite. Two rooms, sitting room with mini-​bar and TV, bedroom with a king bed and TV. My room had an outside window that opened — a big plus for me as I hate being trapped in AC without outside oxygen. Even though the room looked out on the Scottsdale Airport it was very quiet. Not much jet traffic at night. In the morning time things were buzzing. Ask for the top floor (always!)
Location is excellent as you are close (less than one mile) to the Scottsdale Quarter outdoor mall. This mall has a huge selection of restaurants and things to do. Close to the TPC courses. This is north Scottsdale, not the central area.
The Thunderbird Suites facility has a small bar /​restaurant. Standard fare, club sandwiches, drinks, etc. Nothing fancy. The complementary breakfast is forgettable. They also have a pool.
Bottom line — 3.5 stars and I would return.

First a thank you to «Josh» who took our frantic call at 6:30 am on a Friday morning when we needed to get out of the horrible hotel we had spent the night in. We were so grateful that Thunderbird had three rooms for us.
What a difference from where we had been. We were greeted by Melinda upon check in. She was so nice as was Todd the maintenance man.
The rooms were clean and spacious.
Plenty of towels (so many places skimp on the towels)
Coffee maker in the room even though they always have coffee on.
It turned out the air conditioning did not work in my room. Melinda was willing to move me on the spot, but I was oh so tired and opted for them trying to fix it the next day. They were not able to fix it so I did wind up taking a new room.
The grounds are well kept. Everything is nice. Lovely breakfast available in the morning.
First rate staff.
We will definitely stay here again.

My boyfriend and I recently stayed at Thunderbird for 3 nights. We got an amazing deal, only $ 55 a night since we booked our airline tickets at the same time.
The room was a good size and comfortable. We could not hear any people below or next to us our whole 3 days of being there. I believe most of the rooms face the pool, which is open 24 hours a day. I thought that would be a problem with the noise level, but the bedrooms are on the opposite side of the pool, the living room is on the side of the suite that faces the pool, so it was very quiet. The small planes flying into the airport next door were hardly noticeable.
The bathroom was quite small, but nothing to be upset about since there is a full size mirror on the closet in the bedroom. It was very clean and updated. There was only one washcloth when we got there, but I left a note asking room service to leave more, which they did. No problems. We had a room with a king size bed, and I have to say… that is by far the most comfortable bed I have ever had in a hotel room!
There was a free, hot breakfast provided in the mornings which consisted of scrambled eggs, sausage, waffles, breads and pastries. They also have to go boxes in case you prefer eating in your room. The best part about it was how close it was to Scottsdale Quarter and Kierland Commons. Lots of good shopping and restaurants only a half mile from the hotel, and the hotel provides a free shuttle to take you anywhere within a 5 mile radius.
The staff was amazing. Everyone was very nice! Check in was smooth, and they let us pick the floor we wanted to be on. Great stay in Phoenix, and I will definitely be back.

I got a groupon deal [$ 100 for 2 nights], and the boy&I wanted to go to AZ to visit our friend anyway [and watch Les Mis when it was at ASU], so things worked out pretty well. Service is really nice. Rooms are small, but the beds are SO comfortable oh my goodness. I want a King sized bed now! Free wifi’s also a plus. The bedrooms are REALLY dark though… I’d have liked another light. Oh, and the bathrooms are pretty small… but it’s alright. They were clean&they worked so can’t complain too much.
The pool was alright [they said they’re planning on redoing it this year… shucks!]. I liked that it&the hot tub were open really late so I could hang out there at night when it was pretty empty [it got pretty crowded in the day time with tanners&families&such]. I only wish it were a smoking-​free pool… but it’s okay I guess.
The complimentary breakfast wasn’t bad! I mean, it’s free so I can’t complain really, but yeah. I made egg mcmuffins every day haha: P I’d come back if I were planning on going to Scottsdale.

I bought the groupon for 2 night stay for $ 99, which includes breakfast for those two days. The place is tucked away from «touristy» Scottsdale and is walking distance from Scottsdale Quarter. The hotel is quite, clean, and the staff is very friendly (Melinda and Taylor). The rooms are a little older but are kept in great shape. Rooms come with microwave, small fridge, and the sofa in the living room folds out to be a bed which was an awesome surprise. Bed are super comfy also.
Breakfast was Ok, it’s good enough to get you started, but if you’re picky there’s a good egg down the street and an iHop about 2 miles away.
I would def stay here again.

The hotel is practically hidden from the normal tourist locations around Scottsdale, which was fine with me. Even though it’s next to the Scottsdale Airport — small private jets and planes — there was hardly any aircraft noise. I was surprised when I finally heard a private jet take off.
I got a great one-​bedroom suite at a really great (rack) rate. Okay, it was June, so there isn’t much demand for hotel rooms in the blazing Arizona summer. It was great for doing business and relaxing. The suite included mini-​fridge, microwave, coffee maker, plates, and utensils. While I didn’t have any meals in my room, it was a nice feature and the fridge came in handy.
The free breakfast was okay. A full buffet with freshly prepared eggs, sausage, potatoes, yogurt, fruit, and all the usual breakfast items. In the future, I’ll skip the breakfast and go to one of the local eateries.
I did not get to the hotel’s bar. Yes, this is a surprise. They do happy hour for the guests every day. My schedule was busy, so I wasn’t around to participate. Unfortunately, the bar closes at 9pm. I would’ve had a few «night caps» had it been open later.
I would definitely come back here!

I bought a Groupon for a 2 night stay here at the Thunderbird Suites for $ 99 total. The price was really quite right and I was happy that I wasn’t staying in a questionable part of town for the price. I have definitely stayed at some high end places in Scottsdale and so this is on the lower side but it is worth the money that we paid for it!
The staff was a huge positive to this place. The young lady checking us in was extremely friendly and helpful. Every time we encountered someone, even if they were cleaning the rooms, they always greeted us with a warm smile. The gentlemen running the breakfast buffet was very friendly as well.
The rooms were also a positive. Some places that are advertised as «suites» can be quite small. But this room was a true suite with a living room area with a couch and TV (big old boxy TV). Two negatives were that the bathroom was on the small side and the sheets were uncomfortable and kept slipping off the mattress. Pool and Jacuzzi were nice when we tried them out although they didn’t have any clean towels to use. They are pet friendly so we were able to bring our big yellow lab and we were charged only $ 15 (which is on the low end) for her being with us.
They had a nice and hot breakfast buffet available in the morning for our stay. We enjoyed eggs, pancakes, cereal, fruit, etc. There was also a little area where they always had fresh ice water and kuerig coffee available. We would stay there again if the price continues to be right.

This hotel is very good for what is intended to be — an economical hotel near the Scottsdale airport ideal for the business traveler who has a conference at the nearby Westin (twice as much) or for someone on an extended stay. It has a kitchenette and fridge/​sink so you can save a bit on food. Also has FREE wireless. Also has a nice pool and is a short walk to excellent shopping and dining. Would you stay here on vacation? I would not recommend it and If you did you’d likely rate it one star! Me? I had a conference at the Westin and this was a perfect hotel. Half the price and a free shuttle to the Westin. There is also a restaurant open nightly until about 8 but don’t bother as you walk to much nicer places.

This little hidden hotel isn’t bad, but a couple key improvements could take this place up to a 4.
I received a good deal at spring break on Priceline for $ 100/​night, so I wasn’t expecting über-​luxury and beds that could cause a lion to purr. That is basically what I got. The hotel was in a great location just down the street from the new Scottsdale Quarter shopping/​food area. It also wasn’t too loud being near to the airport. Breakfast and internet was free and the pool managed to soak away any pain served by the just «OK» mattress.
I would probably stay here again if I was looking for a bargin during the busy season, I just won’t be expecting the Fairmont.

Priceline located this gem for us 6 hrs before our 2am check-​in for $ 37/​nt.
3 stars:
1) N. Scottsdale location, passing the majestic Fairmont Princess on the way makes you whimper a little.
2) Friendly desk staff.
3) FREE breakfast 7−10am, & they’ll bag it for you if you’re out the door before 7.
4) FREE internet access in the lobby computer
5) Hello suites!!! Clean, but it’s a BARE minimum, pluses were the microwave & kitchen area. Beds are pretty horrid.
6) 24hr FREE gym access.