BluePearl Veterinary Partners

I have been here twice, and both times I was very impressed. Last weekend, Dr. Melissa Marquez treated by pet after he was attacked by a coyote. She was very professional and compassionate. I had complete trust in her, and could tell she was trying her very best to save him. Unfortunately his internal injuries were too bad and we had to put him to sleep. Dr. Marquez, as well as the receptionist and vet techs were comforting and empathetic. Yes, the care is pricey, but the quality is high and the employees are genuine. I highly recommend Blue Pearl Veterinary clinic on Scottsdale road and Williams.

All this place cares about is money. Before anything was done they demanded money. Rude staff also. I am a respected breeder and they made me feel like I was a horrible person. I brought in one of my puppies who wasn’t doing too hot, spent over $ 700 on some bs treatment. To then have them tell me my puppies have parvo, even though tests came back negative two times. This was after all of the treatment and right before we were about to leave. Guess what? My puppies don’t have parvo. They just wanted my money! This was the location near AVONDALE. Will never come here again! Ever. I went to Alta vista. They are amazing and actually helped me and my puppies. Do not come here!

These people are fabulous!!! They were so, very good to my dog. And to us as well. You could tell each and every member of the staff there really cared. It was touching!!! Thank you Blue Pearl .
–Sweet Pea & family

After my initial 1-​star review for BluePearl I did have the luxury of discussing the situation with staff members, including the head-​honcho vet, the toplofty and vainglorious Dr. Herrera, regarding the treatment of our late, great dog, Jake. Originally, I had written that BluePearl was either blind to the obvious (that our dog was dying) or that they were just money-​grubbers and were taking advantage of it, or both. I’ll tell you, it certainly seems like both because these people act way short on showing any intuition regarding the condition of your pet, and are overreliant on pricey testing for the «answers.» Or maybe that’s just the crooked game they play?
This all started when our beloved little loverboy dog, Jake (who wanted to meet every single person he ever encountered, and make friends with any animal he could, and he melted a lot of people’s hearts because of it) suddenly began throwing up and had diarrhea of blood that just wouldn’t stop. Now one would think that the workers at BluePearl would have seen something such as this before, or would know something about these types of symptoms. But no, it appeared as though this was the first time they had ever encountered such a scenario, ever. And the only solution to find out what was going on with our dog was, of course, «aggressive action.» So «aggressive,» in fact, it meant showing us an invoice for just shy of $ 2,000 in «tests» and overnight «hospitalization.»
My gut told me that this whole scheme stunk to high heaven, by employing either an apparent overreliance on break-​the-​bank tests and an absolute underreliance on any semblance of horse sense on the part of the staff; OR, that they’re such money-​grubbers that they see nothing but dollars signs on people’s foreheads, regardless of whether your pet is on death’s door or not. Either way it’s not good. One can’t help but wonder what did vets did before all these highfalutin tests? Guess what? They had to use their experience and intuition!
Now the dog’s mom was hesitant to spend that kind of money «on a dog that could be dead in the morning.» Well, she was right. He was dead the next morning. And we were out the money, less the whopping $ 350 they refunded us because the dog wasn’t even there long enough to rack up the full charges!
But they don’t have to be de facto money-​grubbers if they can’t think on their feet. If all they’re going to do is to rely solely on testing in perpetuity, and throw darts at a board when it comes to what exactly is wrong with your pet, then the money will roll in as though they just won the lottery! With your money. In our case, we actually received a message a couple of hours after we first dropped off our dog stating that his «bloodwork was fine.» But the next morning we were hearing the exact opposite! That our dog was suddenly «full of infection» and that he would need extensive, long-​term hospitalization.
What was wrong with our dog? Well, they didn’t know. In fact, they weren’t any closer to figuring that out than they were $ 2k earlier. And we were facing the prospect of upwards of another $ 20k (?) in tests, drugs, and hospitalization? The bottom line is that all things look alike in the dark. And these people act blind and operating without a map; with an apparent modus operandi of feeling their way through the darkness and run a battery of tests than to ever admit something such as, «This dog ain’t gonna make it.»
Not to mention that this place really plays upon your emotions like a maestro with a symphony. They know all the chords to strike. Your pet is on death’s doorstep and they take full advantage of it to persuade you that more, more, more can be done. Ultimately, we went to people who were all acting as if they were blindfolded and playing pin the tail on the donkey. And we were out upwards of $ 2k with nothing to show for it but a dead pet the next morning that suffered while the cash register is ringing cha-​ching, cha-​ching for BluePearl the entire time our dying dog was in agony.
Regardless, I did talk to the haughty, brassy, and aristocratic head honcho vet, Dr. Herrera, after the fact, and he went over all the charts. From his lofty ivory tower, he confidently declared that our dog «was not dying» when we put him down. He wasn’t? Then why did we put him down? I’ll tell you why: We put him down because he was dying! We didn’t need their endless fishing expedition of tests to see with our own eyes and smell with our own noses that our dog had three paws in the grave and the other on a banana peel.
But if he wasn’t dying why did they tell us, after we made our final decision, that we were suddenly «doing the right thing»?! Because they knew! But if they can play on your emotions and give you hope, while chiseling another $ 20k out of you, why not?
My advice: steer clear of this place. They will bleed you dry if they can get away with it. At best, there’s major competency issues; at worst, they cheat until caught and then lie about it.

I thought Blue Pearl was the same emergency clinic that used to be on Acoma & scottsdsle rd. I realize now that they are some corporately run overpriced emergency clinic. I personally would never go back & will look for one that I feel has my animals best interest not my credit card. Just the total vibe I got! I know everyone had to make a living but really they are beyond overpriced. Maybe in other places there not but the Scottsdale location is!

It stinks seeing all these poor reviews because my family had an awesome experience here. So my family’s soft coated Wheaton terrier, Shelby, had a cyst on her back burst a couple months ago. It was looking pretty bad and we were afraid it would get infected so we took her here. The lady at the front desk was very helpful and we were assisted right away. The vet and vet tech were both patient with my family, and handled shelby with great care.
They cleaned up her cyst quickly and gave us clear instructions of what to do next. Although pricey, I was really happy with my family’s experience with this animal hospital.

I went in on Christmas Day because I found some live worms in my dog’s poo. I brought the sample in, they looked at my dog and the sample briefly, and said they knew exactly what to do, but it would be about an hour wait since my dog wasn’t critical. One hour turned into three and a half, and Jack kept going down the list. That part I get… just bad timing on my part. Since Jack was actually going further down the list the longer we waited, I decided to leave and try a different place. I asked for my sample back so I could show the worms to the next place I went.
They told me they had thrown the sample away. They didn’t ask my permission to throw it away, and they refused to go through the trash to get it back. In fact, they acted pretty put out when I asked them to retrieve it. So now I had nothing to show to the next place. I got a little bit of a flip response: «Just wait til he poos again and take that.» Well, the worms weren’t showing up in EVERY poo, so I’d rather just get the sample back that I brought in! That knocks off a star.
To knock off the second star, eventually they agreed to find the specimen in the trash, and call me back to come get it. They never bothered to call me back. Maybe they just said that to get me out the door.
To knock the third star off, when I finally got Jack diagnosed, the fix WAS A SINGLE PILL. Yeah, after waiting almost four hours, AND in light of the fact they threw away my only sample, this place refused to simply just shove one single pill in my dog’s mouth. I get that they were dealing with emergencies. I get it. But they screwed up, threw out my sample, and refused to fix their own mistake… a fix that would have involved simply placing a single pill in my dog.
When I screw up at work (and we’re all human… everyone makes mistakes) I cop to the mistake, apologise if warranted, and then I FIX IT.
The two stars isn’t for the wait… it’s for the attitude and the refusal to fix (or even acknowledge) their own mistake by just this once skipping the formal exam by the doc and giving my dog the single pill they already said they knew he needed.

My initial visit was due to what I thought was a right eye injury on my dog, Molly. I cannot recall the name of the vet nor the tech/​nurse. The vet examined Molly and, via the tech, told me that Molly probably had debris in her eye and they could stain the eye to look for abrasion and irrigate. The tech also told me that Molly was in discomfort and they wanted to give her a painkiller. I consented to this as I didn’t want my dog in pain but advised them she was very sensitive to painkillers/​sedatives etc. Care was carried out and the vet came to speak to me. She told me then that painkiller was not for pain but for her to be able to examine and irrigate the eye. Conflicting information. She stated eye looking funny probably due to debris but nothing found and all with exam normal. Discharged her with PolyDex ointment and lacrilube. Molly was whining the whole night from the painkiller making her feel bad. Next morning Molly still had trouble standing and walking straight. Not sure if they heeded my advise in regard to her sensitivity. Eye looked a little better so I thought they were right. However, the following day the eye looked worse again so I called them asking what I should do and the tech I spoke with told me to come back in. I took Molly after work and she was seen by a different vet. Stained and irrigated eye again. Examined eye and nothing seen. Continued ointment and kept cone on per instructions. Eye not better so
took Molly to her regular vet who on examination concluded eye problem not due to injury to eye but due to some kind of neurological issue. Referred to Ophthalmologist who carried out tests but immediately on physical exam confirmed diagnosis as Horner’s Syndrome. A condition characterized by pupil constriction, third eyelid covering eye and a sunken eye. I wonder how two vets, supposedly trained in emergency animal medicine failed to recognize this syndrome and how her pupil could be reactive and normal when clearly this is not a finding with Horner’s syndrome. I’m amazed that Mollys regular vet immediately recognized a neurological condition, confirmed later by Ophthalmologist.
I feel Molly was unnecessarily treated. Obviously misdiagnosed and incompetently examined. I spent over $ 300 for her to be treated daily with eye ointment and wearing a cone for no reason!
I will never take Molly to this hospital again and will recommend anyone I know to not go there either for fear of being misdiagnosed and over treated. If this was something where I had purchased an item I would return it and want my money back!!!
Addendum:
My little Miss Molly went to doggie heaven on New Years Day.
I have since this review was posted been contacted by Dr. Herrera. Although Dr. Herrera was very sympathetic and kind we did not really come to an agreement.
I was refunded the money for Molly’s last visit. I will use that money toward the adoption fee of a new addition to our family.

Dr. Skaggs does not have any bedside manner when dealing with a critical puppy. This place does a great job with collecting all of the money up front and then not giving you enough information regarding your pet. Steer clear!

I took my dog here at 4am after his first seizure. After an hour of talking to Dr Skaggs I believe, he was pretty nice for the most part and gave us options on how to love forward. We went ahead and paid roughly $ 860 for my dog to stay over night to get monitored. This seemed like a ridiculous amount but of course I’m not going to risk taking him back home…
What is absurd is after taking him home and unwrapping his bandage (from his IV taken from his leg) is that you can obviously see razor burns all over. His leg was shaved and it was shaved too deep and now his skin is irritated. Several days later you can see the burns and irritation kick in. And yes I’ve been watching him and trying to stop him from licking it.
This was done at 4am and you would think whoever was doing this had the time to do a delicate job and not make him feel worst than he already is. My poor dog is obviously very uncomfortable all day due to this mediocre job.
The 3 stars is mainly for the morning staff who was all very kind and did a wonderful job assisting us when picking him up around 12pm. Dr. Herrera was very genuine and had the decency to sit down with us in the lobby and answer any questions or concerns we had. He is by far the best doctor we’ve come across in Scottsdale!

Unfortunately I have had to take my chronically ill dog here many times over the past few years. The last time, which ended yesterday, the staff really went above & beyond. Lady was there about 18 hours and saw at least two shifts of techs & two doctors. Both doctors were AMAZING & very caring. Lady was very sick and euthanasia was the best choice for her, but they gave me plenty of time to reach that decision on my own & gave her great supportive care the entire time. Although we arrived about 8:30pm, I refused to leave to go home to sleep — so they let me and my boyfriend sleep there, in one of the unused rooms, and the tech even gave us blankets! Once it was time for the euthanasia, the doctor was again very wonderful about the whole process & brought her in wrapped in the blanket I had put on her earlier. I had a very specific & unusual request for her memorial, and the doctor and staff were so accommodating– when they didn’t have to be. His work was done, I had paid, but the doctor still took the time to assist us with all of our requests which meant so much to me. I cannot say enough good things about this place!
In regards to some other comments — yes emergency veterinary care is extremely expensive. It’s unfortunate but it is what it is. Best to be prepared for emergencies. I’ve used Care Credit twice, and the front desk staff can sign you up for it easily if you qualify.

My 9 year old mixed breed dog was bit by a rattlesnake. EAC offered an expeditious and compassionate response. Their services were priced significantly lower compared to the next closest ²⁴⁄₇ vet. ($ 2400 vs $ 4500) AND they refunded what my dog did not need. I could not have asked for better service in this crisis. They were conservative, competent, direct and fair. My dog is fully recovered. I told everyone in dove valley ranch to put EAC in their phone. You should too.

My experiences at Emergency Animal Clinic are 5 star. In a time of emotional chaos,
the staff was able to be the voice of reason. Clearly presenting options with prices, and taking the time to allow us to make the right decision for us. The staff is very thoughtful and helpful, obviously animal lovers.

This is a great clinic the vets are all kind and knowledgable. They go over all the options with you.

I feel very fortunate to be within 10 minutes drive of a fantastic emergency animal hospital. I have taken our three miniature Schnauzers here at different times when I felt it was necessary and it has always been a great experience. The reception staff is wonderful, caring, attentive and very reassuring when it‘s needed most.
The technicians are very knowledgeable, efficient, approachable and comforting. The Vets are the best and more importantly, very compassionate and make me feel that my pet and I are the most important thing on their minds. They are friendly, very proficient and always able to make us feel more comfortable during trying times when your pet is not feeling their best or acting not like themselves. Thank God, everything has always turned out well and our dogs have fully recovered after being treated at Emergency Animal Clinic.
I would highly recommend this clinic to everyone and know that they will make you and your pet feel better. I am very grateful to the entire staff for their comfort, care and assistance when needed the most. Thanks so kindly.
Ron

This clinic has the most compassionate caring people working there. It made our visit to put our dog down as easy as it could have been. It was a very sad night but we knew we had done the right thing.

Great staff and vets. They take their time and don’t rush you. At the same time, I’ve never had to wait to be seen. They call us after the visit just to check in, and follow up. I highly recommend them for your dog or cat.

Everyone here is very nice and caring! Although it is very expensive because it’s an ER, I would come here again if my pet got sick in the evening or Sunday. Very thorough!

WOW. Just wow. I seriously can’t believe how amazing every single person on staff is! I took my 9 week old pup in with bloody stool and from start to finish every person I dealt with was truly amazing! They listened and I mean REALLY listened. I got honest feed back and fantastic care. My baby is feeling great. I wish they were a regular clinic because wow; professional and extremely caring. We shared stories and just connected.

Our 9 week puppy became ill in a matter of hours. She was acting very strange. Her ears were pinned back and she couldn’t lay down. She would only sit. Her head was jerking side to side, she couldn’t control it. It was apparent something was very wrong.
She continued to get worse. It was almost like a seizure that didn’t stop. We were terrified.
We took her to Emergency Animal Clinic on Scottsdale Road just South of Pinnacle Peak. They were fantastic! They told us she was probably having a reaction to an accidental ingestion of a medicine, (which ended up being adderall) and wanted to do a urine test. Within 10 minutes they figured it out, and put her on fluids. They sedated her so she could finally sleep, and kept her overnight. She is doing GREAT!
The vet, Doctor Skaggs was wonderful! Caring, kind, and most importantly, knowledgeable. The clinc was spotless, and the staff was helpful and compassionate. They stayed in contact with me, and called when they said they would. I wish I could use them for my regular vet office visits!
They also initially thought our puppy would have to stay 2 nights. She ended up staying one, and because it wasn’t a full 24 hours, they gave me a substantial refund! When does that ever happen?
I feel very fortunate to have gone to this clinic. I wish I could give them more stars!