Cobblestone Auto Spa

What a frustrating experience! I was quoted 2 hours for my detail cleaning and I’m headed into hour FOUR. There is no sense of urgency here, and after a $ 200 bill I think it’s beyond ridiculous. Not to mention horrid service.

Went to get a hand wax and I was told the inside would be wiped and my leather seats treated. After waiting a little over an hour (as expected for this type of service) they pulled the car up. The outside looked decent but when I looked inside, it was untouched. Dash still had the same dust as before it went in. There were scuffs on the door panels that I could wipe away with my finger. And seats untreated. Had the guys go through it again. First and last time here. Only reason it isn’t one star is because the outside did look decent.

Got a subscription wash package after a lackluster experience with a different car wash. The car was actually clean when I got it back, they did a darn good job with the vacuum. Everyone was very nice and helpful, and they gave the kids free popcorn. My only complaint was that a bit of wheel dressing was on the hubcaps and we had to wipe those down at home. As far as car washes go, this one is pretty darn good.

Horrible horrible experience. Went there to have custom seat covers I ordered installed. Not only did the tech not know how to install them. He lost one of the headrest covers. He did a horrible job. Did not use the clips like I asked. He tied a couple straps to whatever he could. I paid him the $ 30.00 like I said I would. I will never ever go there again. Oh by the way I offered to pay inside so the company could make a profit. I was told to pay the tech cash. So the employees are ripping off the company. Stay away stay very far away!!!

Every time I have come here, I have to go back and ask them to do the job they were supposed to the first time. I paid extra to have the seats wiped down, they didn’t do it. The didn’t touch the back part of my SUV, they had to vacuum it again. I will not return here.

I’m done giving them chances. THE WORST CAR WASH AND SERVICE POSSIBLE. I ALWAYS have to have them fix/​finish something obvious, and the other day was the limit — a rude jerk on the wipe-​down line. DON’T GO.

They must have rocks in their rags. They’ve badly scratched my vehicle the past two visits. Terrible job with drying and cleaning very basic areas of the car. I had bought an unlimited wash pass but will be cancelling that asap.

I keep giving them another chance but each time I’m disappointed. I’ve had to have them run it through the wash a second time on many occasions.
Very little attention to detail… Unless, of course they’re trying to up sell you on services. Funny how much time/​focus they put on that. If some of that was spent on doing their core wash business better I wouldn’t be driving 4 miles out of my way for a car wash.

DO NOT GO HERE! I am only giving one star because they were nice to my face. THEY STOLE MY CREDIT CARD INFORMATION! The only place I went to on Sunday 5÷15÷16 was this location and next day I am getting fraud alerts from my credit card company over the 6 suspicious transactions. Did you think I wouldn’t notice? Or that these activities would be approved by my credit card company? I will also be looking into contacting Scottsdale police to file a theft report.

Don’t wwaste your time! Got there at 8:30am talked with guy and selected a pkg $ 135 car should look amazing he told me 1 hr.
TWO HOURS later I’m still waiting, seeing other cars come and go thru detailing tent and mine still sitting.
I walk over and am told they need another hour!!!
I couldn’t wait another hour, they hadn’t done a thing to it in 2 hours except run it thru the wash.
My day’s schedule was messed up, missed an appt with a client and STILL needed to clean the car. And The response I got was a shoulder shrug

The upsell is too much. When I say, «no, I’m not upgrading to anything today», I mean it. Don’t continue to try and sell me something else. For $ 8.00 more they said they would «do a better job» on the inside dash, etc., so I asked if he meant the greasy stuff (which I don’t want) and he said no. So, what then? You you’ll wipe it twice instead of once? He didn’t stop there… they keep pushing and he was rude once he figured out I wasn’t changing my mind. This is just a reminder to myself to never come back here. Since I was in the area, I thought I would just get it done, but I will definitely stick to going to the private, locally owned car wash up by my house in the future. The job they did was mediocre at best to top it off. If I could give it zero stars, I would.

Well it happened again. They keep calling us to see if we want window repair — when we don’t. Then it happened that my wife received a stone smash. She contacted her insurance and had all the paperwork done and sent to Cobblestone.
When she arrived she encountered a basically ignorant representative. Then he proceeded to argue with her about everything. She said, I don’t need this and just left. Had her insurance pull the paperwork and had it done down the street at FaceLift Auto.
It seems that Cobblestone will do everything to get your money, then wont provide the service you paid for after they got it. Curious ??

By far the worst car wash I have ever gotten. To start, some guy pulled up in his crew cab Toyota Tundra license plate crewmax. Maybe he’s the owner or an investor but everyone dropped what they were doing to help this guy and talk to him. I waited in the vacuum line for 15 minutes. Then when my car came around through the wash who am I lucky enough to be next to? That guy! Everyone else’s cars sat there while 5 people worked on his truck. If he is an owner or partner in the car wash he should make sure that his presence does not interrupt regular customers business. I paid 19.99 thinking I would at least get a decent wash and that is not the case. The 5.00 express wash at Jacksons is better and you don’t even get out of your car.

Fantastic service! My friend and I came in because she had a stain on her car from shipping it from the Midwest on a truck. Service was amazing, the guys explained what needed to be done and had the car fixed up within ten minutes of arriving. Smiles on their faces all while having to work at 8am on Easter Sunday! Impressive.

Came in on ³⁄₇ to get an interior detail, and they did a fantastic job. I have an 2005 Cobalt, so I know not every spot and stain is going to come out, but the folks working there left it looking amazing.
I understand that it’s their job to up-​sell packages and whatnot, but when the gentleman I spoke with told me what their extra services were (I ended up not getting any extras anyway) I never felt pressured to buy them, or that I was being tricked.
My one complaint is that whatever product was used to clean/​shine/​detail my steering wheel left it feeling slimy and grimy the next day. I was peeling off little chunks and flecks of something.

Been coming here for over 10 years. In that time they have been the only place I bring my car. No other car wash will clean your vehicle this well. In recent I have had a few minor concerns; staff turning up my radio and blasting my AC while cleaning it. I’m happy to say that after I mentioned it eventually it did stop. That’s the thing with Cobblestone and manager Ryan. If they’re not already doing an astounding job they will instantly rectify any concerns. You simply cannot get better a better wash or service here.

Horrible service! Crazy sales pressure and up selling. Paid $ 100 for detailed service! Got my car 6 hours later, there were still food particles, water spots, etc! This is the third time I gave them a chance!

Jacob and the crew knocked out a shine on my jeep this morning — this place pays attention to detail. This is the only place I bring my cars to. The price is right the people and service are extraordinary. What is impressive is the care they take and the speed at which they get it done so I can ride all over Scottsdale.
As I Unilocal this I wonder why everyone is not here getting a shine after the monsoons we have been having.
Thanks Jacob and crew!
Another bang up job on my company car as my clean jeep sits in the garage enjoying a fresh wax from the weekend.

Probably your average place to get a car wash. They try to sell you but they won’t push it like the jack off pit bulls at Danny’s on Raintree. So that’s definitely a plus for me.
I was asked to buy a detail job but I wanted to see the quality of an entry level wash before spending my hard earned money despite Chris, the nice sales guy, who assured me Cobblestone prides themselves on quality car washes and will do a better job than the dealership that I bought my car from.
Essentially, like i thought cobblestone is the same as dannys but they don’t sell as hard which will keep me coming back for basic cleans since i have learned A) Danny’s employees suck balls and B) all car wash services are professionals at doing things half way. Now I fully understand i didn’t pay for a detail. But I did however pay for my car to look nicer than someone putting it through the Costco car wash. my rims are still filthy, the windows are cleaner but not spotless and I have watermarks that should have been cleaned up before I left.

There are some major pros and cons about this location. So, I think it may be easiest to cover them bullet style.
Pros:
— Clean seating area, both inside and out
— TVs to help pass the time while you wait for a wash
— Easy and convenient access to both the gas station and car wash portions
— Friendly service
— Interesting products inside to look through while waiting
— Car was cleaned well on outside
— Gas station prices are comparable to the area
Cons:
— Extremely high pressure sales (be sure you know what you want BEFORE you go, and stick to it, if you want to stay in a certain price point)
— Promised that it wouldn’t take longer than the break we were on to finish the «extras» that were purchased, but went 20 minutes over promised time
— Gave coupons for going over the time, coupons were expired
— Car wasn’t really well cleaned on inside
Overall: C+
Be ready to have options sold to you in a high-​pressure environment and know how to say «no» if you don’t want to spend more than you planned. The exterior car wash option is great, but skip the inside option since it’s not so great.