Cookies by Design

I ordered a custom bouquet to be delivered the following week. The cookie bouquet was beautiful, not one broken cookie, and they did a wonderful job with the special order. We requested jets, and a patriotic them for a retiring Navy Pilot. They got is spot on. Delivered on time too. I didn’t get to taste them as the recipient wanted to take it home to his kids and share with his family. I am sure they were fabulous. Great job Cookies by Design

I like how beautiful your arrangements are though of and done. Plus your delivery service is very professional and courteous. In addition, the cookies were really delicious! Thank you!

I ordered a last minute cookie basket for my husband’s birthday to be delivered the next day. It was delivered in time and it was very cute! The cookies are very delicious.

I live one mile from Cookies by Design in Scottsdale so I haven’t had to contend with the delivery problems. I’ve been ordering individual cookies on a stick for my students after they play on their recitals and have had very good luck, even with special requests.

This is an update to a previous review. I finally received a phone call from the owner. He said that the post office delivered my cookies. Which I would have liked to have known that in the beginning when the order was confirmed on how they ship. I had the same problem as the Trisha B. where he told me that the cookies were attempted delivery on the date but there was no one home. He gave me the same line of «once it’s out for delivery it’s out of our hands» Also there was no note or instructions that an attempted delivery had been made by the post office. So I can only go on what he is telling me. Regardless, it did take him a while to get back to me. And they do need to list what carriers they use when they ship.

I NEVER complain or write reviews however my recent transaction with Cookies by Design was not a positive one. I ordered a cookie bouquet for my Mom to cheer her up. My Grandma (her mom) recently passed away and my mom had always sent cookie bouquets, so I decided to send her one to lift her spirits. I ordered online in Feb 4^th, the order was to be delivered on the 8^th. I got a confirmation email etc. my Mom lives in Wickenburg and I was assured that they do in fact deliver to that area. Well on the 8 th the bouquet was not delivered as scheduled, on the 9^th I called and left a message and Dale called me back. He said they were sent from their shop and once they left their delivery person it was «out of their hands». Ummm no! This is your business, it is your responsibility to ensure whoever is delivering your product is upholding your ethics and customer service values. Come to find out they were shipped to the Wickenburg post office and left on their side in the PO box. My Dad had to DRIVE in to town, to the post office to get the story from the postal worker who informed me they had been shipped directly to the post office. I was told they had tried to deliver and there was no answer. All I got was «sorry for any miscommunication», and a dad who had to save the day by rushing up to the post office. That takes away the whole experience of getting a delivery. If you can’t deliver you should exclude that area from your places that are available for delivery. Was very disappointed and will not order again unfortunately.

I love the Cookies By Design location in Houston, but this location has ridiculous hours (8a-​3p). I am trying to get a couple dozen gingerbread cookies before the holidays are over, however I live in Tucson. Therefore, I’m trying to order them and I will drive to Scottsdale to pick them up, but they have yet to answer the phone after calling 10 times. I am highly disappointed.

Have to give a big shout out to Dale and the Cookies by Design store in Scottsdale. For my daughter’s birthday I wanted to surprise her with a cookie bouquet. I was in Illinois for work and ordered the arrangement on a Monday night. Her birthday was on a Wednesday but she had summer school and leaves the house at noon. I wanted to make sure someone was home for the delivery and spoke to Dale on the phone. Normally they schedule their deliveries in the morning but when I told him of my situation, he assurred me that the arrangement would be delivered before noon on Wednesday. Not only was it delivered by 10:00 AM, Dale himself made the delivery. Daughter was ecstatic, dad was happy and Dale kept his word. Have actually ordered from them several times in the past and will continue to do so. Thanks Dale for making my daughter extremely happy!

This may seem an unusual review because I did not actually get cookies delivered by Design. I want to applaud their customer service though, which is so rare in this day and age, in my experience. I had ordered Gluten Free cookies from the website yesterday as a Mother’s Day gift. I got a call first thing this morning from Dale at the Scottsdale Cookies By Design apologizing that while many Cookies By Design stores have gluten free option, theirs does not. He asked if I wanted to cancel my order or to order something that was not gluten free. While my first thought was to be annoyed by the website not catching this issue (and they still should), I realized that by Dale taking the time to call me right away and by not trying to push me into getting non-​gluten free cookies I still had time to order cookies from another site for delivery before Mother’s Day. If he had waited and not been so proactive, I would have missed my window. Thank you to Dale for being so customer service oriented and I accept your apology.

Expensive but easy to order and ship. Almost impossible to get someone on the phone when you call. If you leave a message, it takes them a while to call back.
They told me they would call me and let me know the status and time for my shipment, but never did. I tried calling 5 times with no answer. Overall, not worth it for the money.

Don’t do it. I ordered a basket of cookies for Valentine’s Day that wasn’t delivered until well after business hours, so the recipient didn’t receive it until the next day. It took me six tries to reach someone on the phone, who was rude and offered nothing to make up for the failure. Her retort was that the cookies were delivered and that it was their busiest day of the year.
A delivery company that can’t fulfill its orders within business hours and has incredibly rude customer support isn’t deserving of your money. Go elsewhere.

My manager always gives these to employees as a going away gift and I ordered one for a friend recently. It was a huge success with her kids and husband, I heard, lol. Flowers are fun but cookies are tasty. They have a lot of different arrangements and options available. You can order online, it’s not complicated, and personalization is easy.

After trying to track an order today, I spoke to an incredibly rude employee who kept sighing in my ear. I’ve used other locations and all was great, but I will NEVER use this location again. The delivery was scheduled for the wrong day and when I told the employee said «well that’s what it says» nothing else no offer to correct the issue.

Wow, I am SO glad Cookies by Design has a location here in the valley! When I was in WA a guy I knew would always send these incredible cookie bouquets to his wife and kids when he was away on business. These cookies tasted AMAZING! Today I was in a bind for gift ideas and I called up my friend to see what company he used. This is the one, the cookies taste SO good and he said only go with a delivery company that is local (good call!). Cookies by Design is local, I was able to call them with my questions and they were VERY friendly, order online, and there was even a coupon (when I google’d it) — I will definitely use them again and I would recommend them to any one who needs to send a gift to a local pal :}

Seriously, even if you never plan on buying a cookie bouquet for someone…
go into Cookies by Design and buy an «oops cookie». These are cookies that came out a little misshapen and therefore they can’t use them. They frost them and sell these gems for one dollar. ONE DOLLAR.
I’m not even joking. Once you eat this cookie, you won’t ever want another cookie in your life. Or at least, you will constantly be unsatisfied with other sugar cookies.
I’ve never ordered a bouquet from them but I’ve seen a lot on display since I used to come here every single day after school when I was in high school. They always look beautiful and I’m sure they taste even better than the oops cookies do.

I’ve ordered cookies from Cookies by Design many times and they never disappoint. I have worked with this store as well as stores across the country when ordering for the people I work with and people I love. Everyone has always said how beautiful the cookies look but even better, how great they taste. You won’t be disappointed. :)